I have NEVER seen such a thorny mess as trying to do the right thing and setting up a Local Pickup thru eBay to accomodate a buyer.
The listing was setup correctly but now ... am I going to get a defect for not shipping during my handling time?
This is ridiculous.
@Anonymous- Is there anywhere I can see EXACTLY how to setup a Local Pickup and the procedures involved and what to expect? Cause what I constantly see is NOT what I've been led to expect.
@newviewwrote:
I appreciate your comments but there's no way I'm gonna accept a PayPal payment for a Local Pickup. I've read too many horror stories on this forum of sellers who did that, and the buyer opened an Item Not Received thru PayPal. With no tracking number or any way to prove shipment ... this is a slamdunk LOSS for the seller. The buyer ends up with your item AND a refund.
Not gonna happen.
The "horror stories" are posted by responders stating that in their opinion this is "what could happen" and not what has actually happened. I have yet to read a thread where a USA seller lost an INR case when selling using a local pickup only listing if the listing is done properly.
Once more with feeling ~ LPO is not covered by either eBay nor PayPal ~ no tracking number is required on an LPO transaction. This has all been confirmed by eBay blues...let me know if you want a link and I will try to find it.
Seller protection when listing as local pickup only:
- Use the local pickup only listing option which states no shipping and to contact seller for payment options
- Specify "no returns" in you listing
- If the buyer uses PayPal to pay, make sure that you make pickup arrangements through eBay messages as this will prevent an INR from being won
- If you are selling something that is electronic or has moving parts, make sure that the buyer can see the widget working at time of pickup and acknowledges that fact through eBay messages at time of pickup
- Cash is King
@hidy-hoo wrote:
@newviewwrote:
I appreciate your comments but there's no way I'm gonna accept a PayPal payment for a Local Pickup. I've read too many horror stories on this forum of sellers who did that, and the buyer opened an Item Not Received thru PayPal. With no tracking number or any way to prove shipment ... this is a slamdunk LOSS for the seller. The buyer ends up with your item AND a refund.
Not gonna happen.
The "horror stories" are posted by responders stating that in their opinion this is "what could happen" and not what has actually happened. I have yet to read a thread where a USA seller lost an INR case when selling using a local pickup only listing if the listing is done properly.
Once more with feeling ~ LPO is not covered by either eBay nor PayPal ~ no tracking number is required on an LPO transaction. This has all been confirmed by eBay blues...let me know if you want a link and I will try to find it.
Seller protection when listing as local pickup only:
- Use the local pickup only listing option which states no shipping and to contact seller for payment options
- Specify "no returns" in you listing
- If the buyer uses PayPal to pay, make sure that you make pickup arrangements through eBay messages as this will prevent an INR from being won
- If you are selling something that is electronic or has moving parts, make sure that the buyer can see the widget working at time of pickup and acknowledges that fact through eBay messages at time of pickup
- Cash is King
Hi @hidy-hoo, I do have to correct some points that you have made here - while I can't speak for PayPal Protection, the eBay Money Back Guarantee does offer protection for Local Pickup items in a few specific situations. If the seller prevented the buyer from picking up the item by not arranging a meeting place, not providing contact information after payment was made to arrange a meeting or by not showing up to the arranged meeting place (specifically confirmed by a seller's message to the buyer indicating they did not meet the buyer), the buyer would be eligible for an item not received claim. We would not look for tracking information in these requests, as there won't be any and we understand this. We would specifically be looking for an indication from the seller that they did not meet as agreed.
As for a Return Request, though most items would be expected to be inspected or tested by the buyer upon pickup, some items such as refrigerators, ovens, medical equipment or other similar machinery would reasonably need to be taken back to the buyer's location for testing, and if found to be faulty, would be eligible for a return. A table, lamp or armoire would be expected to be inspected at the time of pickup.
One of our eligibility requirements for the eBay Money Back Guarantee is payment through our checkout system, which is why we require a seller to provide PayPal (or a Merchant Account) as an option to their buyer's, even through local pickup. The seller cannot require their buyer to pay in cash, though this is an available payment method should the buyer and seller choose.
In the past when I've addressed this topic with the Community, there has unfortunately been a large amount of concern regarding hypothetical scenarios and it has been made clear that it is not commonly known we offer protection on these transactions. I wanted to point this out and clarify once again, that there are very few situations where we are asked to step in on a local pickup transaction and even fewer where protection is needed. This protection has been available for many years, and I encourage those who offer local pickup to consider this when raising questions or concerns about this protection - if you have not run into an eBay Money Back Guarantee case related to one of your local pickup items, consider this an indication of how frequently these occur.
In my personal experience, I've only addressed requests or claims related to very high dollar items sold through local pickup ($10,000 or higher). This is just an example of my personal experience, but I wanted to share to provide context on the types of items that typically require eBay's attention when sold through local pickup.
@Anonymouswrote:
@hidy-hoowrote:
@newviewwrote:
I appreciate your comments but there's no way I'm gonna accept a PayPal payment for a Local Pickup. I've read too many horror stories on this forum of sellers who did that, and the buyer opened an Item Not Received thru PayPal. With no tracking number or any way to prove shipment ... this is a slamdunk LOSS for the seller. The buyer ends up with your item AND a refund.
Not gonna happen.
The "horror stories" are posted by responders stating that in their opinion this is "what could happen" and not what has actually happened. I have yet to read a thread where a USA seller lost an INR case when selling using a local pickup only listing if the listing is done properly.
Once more with feeling ~ LPO is not covered by either eBay nor PayPal ~ no tracking number is required on an LPO transaction. This has all been confirmed by eBay blues...let me know if you want a link and I will try to find it.
Seller protection when listing as local pickup only:
- Use the local pickup only listing option which states no shipping and to contact seller for payment options
- Specify "no returns" in you listing
- If the buyer uses PayPal to pay, make sure that you make pickup arrangements through eBay messages as this will prevent an INR from being won
- If you are selling something that is electronic or has moving parts, make sure that the buyer can see the widget working at time of pickup and acknowledges that fact through eBay messages at time of pickup
- Cash is King
Hi @hidy-hoo, I do have to correct some points that you have made here - while I can't speak for PayPal Protection, the eBay Money Back Guarantee does offer protection for Local Pickup items in a few specific situations. If the seller prevented the buyer from picking up the item by not arranging a meeting place, not providing contact information after payment was made to arrange a meeting or by not showing up to the arranged meeting place (specifically confirmed by a seller's message to the buyer indicating they did not meet the buyer), the buyer would be eligible for an item not received claim. We would not look for tracking information in these requests, as there won't be any and we understand this. We would specifically be looking for an indication from the seller that they did not meet as agreed.
As for a Return Request, though most items would be expected to be inspected or tested by the buyer upon pickup, some items such as refrigerators, ovens, medical equipment or other similar machinery would reasonably need to be taken back to the buyer's location for testing, and if found to be faulty, would be eligible for a return. A table, lamp or armoire would be expected to be inspected at the time of pickup.
One of our eligibility requirements for the eBay Money Back Guarantee is payment through our checkout system, which is why we require a seller to provide PayPal (or a Merchant Account) as an option to their buyer's, even through local pickup. The seller cannot require their buyer to pay in cash, though this is an available payment method should the buyer and seller choose.
In the past when I've addressed this topic with the Community, there has unfortunately been a large amount of concern regarding hypothetical scenarios and it has been made clear that it is not commonly known we offer protection on these transactions. I wanted to point this out and clarify once again, that there are very few situations where we are asked to step in on a local pickup transaction and even fewer where protection is needed. This protection has been available for many years, and I encourage those who offer local pickup to consider this when raising questions or concerns about this protection - if you have not run into an eBay Money Back Guarantee case related to one of your local pickup items, consider this an indication of how frequently these occur.
In my personal experience, I've only addressed requests or claims related to very high dollar items sold through local pickup ($10,000 or higher). This is just an example of my personal experience, but I wanted to share to provide context on the types of items that typically require eBay's attention when sold through local pickup.
Hi, Trinton, then "those few specific situations" should be spelled out in the verbiage in the Money Back Guarantee, and for what it's worth I did address your "points" for an INR in my post regarding "messages between buyer and seller confirming pickup" ~ see bullet point #3
Also, the NAD return was addressed in my bullet point #4 stating that all items that have working parts need to be accepted at the time of pickup in order to qualify for protection.
...and as an FYI, I just tried to find the Money Back Guarantee and had no luck. I found "questions" about eBay's Money Back Guarantee and lots of verbiage about the MBG, but couldn't find an actual copy of the MBG...I kept getting bounced back to the original search page for the MBG. Can you please let me know how to access the MBG...or has anyone else that is reading had luck finding it?
