Verifying Selling Fees

[varcoautoparts]

I have now had to call on three transactions within the past month for incorrect selling fees.  For example sold a part for $69 and was charged $76.09.  I am pretty frustrated in having to double check their work but yet when we the seller don't so something correctly we get defects with no grace or help.  I was told they would follow up with me in regards to these accounting issues and yet never did.  I have spoken with multiple supervisors and they are not helpful, I asked how do I fix these issues in the future so I don't have to continually be calling back in to see if problems were fixed.  Shannon (supervisor) said the only have to confirm you are getting these issues resolved is to check your invoice and may be a good idea for a CPA to review monthly.  Spoke with several reps today and have been advised I need to hire more people to be checking different processes in selling on eBay.  I am having a hard time putting in the effort to be a top notch seller when eBay has never helped me.  Feedback would be appreciated!

[soh.maryl]

Perhaps the OP hasn't returned because he's now truly looked at his invoice and can see the information that he missed before.  And is maybe reluctant to admit that he made an error?

Seems odd for someone with over 2K FB.

[berserkerplanet]

Possibly. Also possible that there is a billing error - OP did say this was one of three this month. which might indicate it wasn't last month's invoice total included.

I was wrong about the numbers above. OP has a store with 2k+ items (anchor?) so isn't paying 10%FVF, and that listing has both a subtitle and is listed in 2 categories (incurs 2 subtitle upgrade fees). In that category FVF would be at 8.15%

So FVF on that item should have been $69.00 x 8.15% + 2 * $1.50 = $8.62

Another possibility is that it was a promoted listing with a crazy PL rate (intentional or slip of the finger) of something like 98%* . That would be pretty unlikely to be intentional though. And the ad fees are right there in the invoice as line items with the FVF and any shipping FVFs.

*$69 x 98% PL rate = $67.62 ad fee, which with the $8.62 comes to $76.24 - doesn't exactly fit with OPs $76.09 amount and it must be exact.

OP is not TRS, which means COULD be below standard, or has very high INAD rate and is getting dinged for the extra 4% FVFs, but that doesn't account for it either.

Could also be a 10¢ insertion fee there (maybe OP has a premium store and not an anchor store, and it's cheaper to pay 10¢ ea for a 1000 extra listings than to pay the additional amount the anchor store would cost). Still doesn't account for the discrepency.

A mystery.