eBay

alex_ptjp · ‎01-09-2020

Hello everyone.

I sold a product (auction) a while ago. At first, the user didn't pay right away which forced me to contact eBay after a certain time. Sure enough, not even a day after the user responds by saying he was having some money issues and could only pay me next week. He did.

The problem is that I specified that I only send the product to Portugal and he's from the USA. I've been trying to contact him for weeks now with no luck. What am I supposed to do?

Should I just refund and give him negative feedback?

Thank you.

pjcdn2005 · ‎01-09-2020

The shipping information in your listings states that you ship worldwide. In the description you say that you only ship to Portugal but buyers often don’t see that area and on eBay you need to stand by what you enter in the shipping field. You can cancel the transaction but as it is your mistake, you may receive a defect from eBay. Sellers can’t give buyers a negative but the buyer may give you a negative for cancelling.

When you list on the US site, the domestic shipping field is always for shipping to the US. You can’t set up a listing on this site without setting up shipping to the US. If You list on one of the European sites, you may be able to set up shipping for within the EU only.

luckythewinner · ‎01-09-2020

The problem is that I specified that I only send the product to Portugal and he's from the USA.

You can't override the shipping settings on your listing by adding contradictory text in your listing.

I've been trying to contact him for weeks now with no luck.

How are you trying to contact him, and what are you saying when you try? Are you asking him a specific question? Are you asking him to do something?

I guess what I am really asking is, are you really just "trying to contact" him, or as you asking him to cancel or to agree to something he may not want to agree to?

Should I just refund and give him negative feedback?

Sellers cannot give buyers negative feedback.

alex_ptjp · ‎01-09-2020

"New message to: ??????

Congratulations on winning the auction!
Just to be sure, are you residing in Portugal at the moment?
If so, can you give your Portuguese address so I can send it after I receive the payment?
Hope to hear from you soon.
- Alex

?????

I apologize but it's gonna take me to around Tuesday to purchase this game bundle. I ran into a money bind.
hope that's OK
Customer ????

New message to: ??????

But are you from Portugal?

New message to: ?????

Hello?

New message to: ?????

I’m still waiting for a reply.
- Alex"

EDIT: This has been ongoing for 25 days.

alex_ptjp · ‎01-09-2020

I didn't know it worked like that.

It's kind of my fault then.

mr_lincoln · ‎01-09-2020

@alex_ptjp

1. If you don't ship outside your country Cancel and use the choice "Problem with address"

2. Next You can NOT give Buyer's Negative Feedback ... and even if you could this situation does NOT warant negative Feedback!!!!

3. Next, in your Site Preferences - Shipping Preferences - Exclude areas you ship to turn all the countires OFF that you do not ship to.

4. Next, make sure on each listing you do NOT select international shipping.

Regards,
Mr. Lincoln - Community Mentor

alex_ptjp · ‎01-09-2020

The title was literally :

Final Fantasy 10/10-2/12/13 (PS2/3) [Portugal only]

I thought I was being pretty clear.

alex_ptjp · ‎01-09-2020

It's just because it's been almost a month since I sold this and he refuses to talk to me.

I can't possibly sell these items without solving this first.

Thanks for the tip.

fashunu4eeuh · ‎01-09-2020

@alex_ptjp wrote:

"The title was literally :

Final Fantasy 10/10-2/12/13 (PS2/3) [Portugal only]

I thought I was being pretty clear. "

Hi Alex. No, it is not clear. This is in your listing:

"FREE Flat Rate Freight | See details

See details about international shipping here.

Item location:

Coimbra, Portugal

Ships to:

United States"

Your listing clearly states that you ship to the United States. So you have made a mistake. This is entirely on you. Although it would be nice to have a responsive buyer, I would not wait any longer. Either ship it to the buyer and honor your listing, or refund and take the defect.

Why are you listing on the USA ebay.com site?

pjcdn2005 · ‎01-09-2020

The op is in Portugal and listing on .com. It’s impossible for them to exclude the US.

alex_ptjp · ‎01-10-2020

I did ask him if he was from Portugal before he made the payment, he just ignored what I said or didn't even look at the message.

Whatever.

luckythewinner · ‎01-10-2020

I did ask him if he was from Portugal before he made the payment, he just ignored what I said

He did not ignore it. He probably thinks he followed your instructions.

In your first message, you said this:

Just to be sure, are you residing in Portugal at the moment?
If so, can you give your Portuguese address so I can send it after I receive the payment?

A reasonable person could interpret that as asking for a reply only if he resides in Portugal.

If I interpret this correctly, your listing says you ship to the United States, and he paid you and his payment had an address in the United States. He probably think it is no business of yours whether he lives in Portugal or not.

If it has been 25 days, you need to either cancel the transaction or ship the item.

Just remember that if you choose "problem with the buyer's address", that is technically not true - this is a problem with your listing. If you are going to list on eBay.com, you need to follow .com rules ... and one of those rules seems to be that you must ship to the USA.