Unable to add tracking # to second item. I know why but not how to resolve.

[dees_den]

A buyer made 2 purchases within 5 minutes. Buyer used 2 different user names - both with 0 feedback. 

Buyer's name and address is the same on both transactions - just different user names.

I am combining shipping but ebay will not allow me to use the same tracking #s for both items since it sees 2 different user names.
Any ideas as to how to resolve? I am assuming buyer is a newbie and perhaps confused as they did not ask for a combined invoice.

TIA - I see great solutions in here everyday and hope someone has one this time too.
- Dee's Den

[dees_den · Accepted solution]

I think the answer is two separate shipments with two separate shipping labels.

[coffeebean832]

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@dees_den wrote:

I think the answer is two separate shipments with two separate shipping labels.

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Correct. eBay will not allow you to use the same tracking number for 2 different userids. The buyer probably checked out as a guest using the buy it now option on each listing instead of adding to their shopping cart. That's why there are 2 different transactions with 2 different IDs.

[jayjaspersgarage]

"

Buyer used 2 different user names - both with 0 feedback. 

Buyer's name and address is the same on both transactions - just different user names."

That's a red flag if I ever saw one.  These newbies need to be put in their place sometimes.

[pjcdn2005]

I don't think that it is a red flag. It is a guest user who made one purchase and then another one.  Guest ID's are different for each purchase.

[coco9619]

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@dees_den wrote:

I am combining shipping but ebay will not allow me to use the same tracking #s for both items since it sees 2 different user names.

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Are you @dees_den still looking for the solution?

[dees_den]

No, problem solved.  Sending as 2 separate shipments made most sense and #coffeebean832 confirmed and explained why it is so. Thank you.