USPS issue - Running behind, original estimate was Fri, Aug 30 - Wed, Sep 4

[melusky]

I sold a package right before Labor Day, shipped it very quickly and made it to the destination post office the Friday before Labor Day.  It was on a truck to be delivered Saturday before Labor Day.  

Any ways I'm guessing that the delivery driver ran out of time that Saturday on shift and was unable to deliver the package.  The current status on the tracking is:

Latest Update  We now anticipate delivery of your package the next business day. We apologize for the delay.

The buyer opened an item not received case on me.  I told the buyer the item is at the post office and can be picked up.  Also opened a lost package case with USPS in hopes to cajole them to deliver this.  Buyer wants a refund since he needs to travel and will be away.  I'm hesitant to refund this quickly since knowing my luck USPS will probably deliver it once this occurs.

Any ways I need some help as to what to do.  This is incredibly frustrating and I have a really good seller rating with eBay...  This particular post office is notorious for issues like this as well.

[dbfolks166mt]

     You have 4 days to respond to the INR case.  Wait for 3 and see if the tracking shows delivered by that time. After 3 days respond to the case and provide the tracking number as well as the detailed history which will either show the items as delivered or potentially give a status like package held at post office per recipient. 

[johnrj1226]

My guess is that USPS drivers do what many  employees do around  holiday weekend - burn a Paid Time Off day, call in sick or claim Great, Great Auntie Millie suddenly past away and had to go to the funeral or just don't show up day.  Noticed that  Kroger baggers and cart people were  missing on Saturday at our local Kroger store on the Labor Day weekend - both have union protection.   This will happen again on Thanksgiving and Christmas time.  Sign of the times.

[melusky]

I opened a complaint with USPS and they did get back to me a couple days later with a resolution.  They did scan the package yesterday but it still hasn't been delivered.  This whole process is frustrating and I have been relaying all updates they send me to the buyer.

Thank you for taking the time to notify us of your experience. Your USPS® Service Request has been marked as resolved.

Thank you for reaching out to the United States Postal Service. We are dedicated to enhancing our service to our valued customers. The service concern you have raised does not align with the high standards we aim to deliver. Rest assured, we are continuously exploring ways to enhance customer service and consistently meet or surpass the established benchmarks. While we take pride in our mail processing procedures, we acknowledge that occasional errors and delays may occur despite our best efforts.  We understand the concerns regarding delays and want to address them promptly. We have identified an isolated problem at the Miami Plant that has led to delays and are actively working to rectify the situation and enhance our services.”

[dhbookds]

 AI at work.........on that answer. 

[stuff4divas]

@melusky   call the post office

[melusky]

eBay just settled the case in favor of the seller and issued a complete refund.  USPS actually scanned the package yesterday to let me know that I weighed the package incorrectly.  I'm guessing they will finally deliver the package either today or tomorrow.

I filed an appeal basically stating I used the tracking number eBay provided me and stated that I opened a complaint with USPS and they told me they had an issue and resolved it, and conveyed all updates to the buyer.  I did everything according to protocol and am feeling absolutely disgusted by the whole process right now.

[reallynicestamps]

You are responsible to the buyer, who paid you to deliver the purchase,  for on time delivery.

USPS, who you paid to deliver the shipment, is responsible to you for on time delivery.

When the USPS, your sub-contractor, was late with the delivery, they broke your contract with them,causing you to break your contract with the buyer.

Buyer wants a refund since he needs to travel and will be away.

It may not be your fault, but it is your responsibility.

Your next actions should be first to go after USPS for a refund at the least of the shipping charges.

And to bill the buyer, who now has their purchase, through Paypal.

I would suggest , because of the failure to deliver on time - again not your fault but your responsibility- that you reduce the PP billing by the cost of shipping.

And if you get negative feedback for this debacle, either do NOT Respond or make  your Response something like. "Paid August 30 Shipped August 31 Labor Day Weekend Received Sept 3."

[itsjustasprain]

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@melusky wrote:

eBay just settled the case in favor of the seller and issued a complete refund.

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@melusky : I think you mean that they settled in favor of the BUYER - right? They gave the buyer a refund?

If so you might want to get on the USPS site and file for a package intercept. It costs about $15-$17 plus return postage but they do not charge you if the intercept is not successful. You will need to decide if that is worth the expense since you can relist it if you can get it back.

[melusky]

As an update, I filed an appeal yesterday with the type 'Other'.  I posted a screen shot of the USPS resolution to me with the case number.  I mentioned in the appeal that I used the USPS tracking number provided to me by eBay, and the package is in process of being delivered, albeit two weeks late.  I also mentioned that I conveyed all updates to the buyer.  In the end I won my case.  The buyer is getting a free item, but it doesn't bother me since I got paid and did everything correctly.

Hello Michael,              

Thank you for contacting eBay Customer Service regarding the REDACTED that you sold to REDACTED. I understand that you are concern about your funds since you have shipped the item.  My name is REDACTED, I'm going to make sure we take care of this today.          

After reviewing the details of this case, we're able to confirm that there was an attempted delivery to the buyer’s location. You've fulfilled all of your obligations in this transaction. As part of your seller protection, I have granted your appeal.  Any amount of money has been released and will be reflecting back to your account within the next 24-48 hours.            

You will receive an automated email about this.  Still, I sent this email to appreciate all the time and effort you've invested in this case. Rest assured everything will be documented properly here on eBay for future reference and any associated defect on this transaction has been immediately removed.      

I trust that I was able to address your concern today.  Thank you for doing business with eBay. Have a blessed day.

[stallw_6274]

Do you know why I thought shaking so long and it hasn’t been went anywhere and it’s still cleaning like the freaking place to get picked up and it was supposed to come the 13th the 16th now since the 18th and what is my package supposed to come now, I’m tired of waiting. I mean my package here