Tracking info is not for my package.

[jmga-575]

I bought my label through eBay so the tracking number automatically uploaded, I checked and it said that the package was delivered the day before I even got the shipping label (to and from the wrong locations) What do I do? It’s like the tracking information was assigned to a different package. 

[dhbookds]

Sounds like the clerk scanned the item as delivered instead of received.  That happens......it should receive a scan at the next stop to show it's on the way......

[kensgiftshop]

Yesterday, there was some problems with shipping labels bought through Ebay.

Can you void that shipping label?

[mcdougle4248]

@jmga-575 

You are not alone. See this post on the Technical Issues Board https://community.ebay.com/t5/Report-eBay-Technical-Issues/Shipping-issues/m-p/34702984#M132757 eBay staff has been tagged in the thread linked above, so hopefully we will get an update tomorrow.

I was lucky that I noticed a problem right away. I requested to cancel the "bad" label and then purchased a new label before shipping.

[penny_pinching_jewelry]

I have the same problem, and I doubled checked it. If it does belong to someone else's package and I cancel my label, will I be reimbursed as I already paid for the label, and it shows on my label page and transaction page that I did everything right? I hope we get answers.

[penny_pinching_jewelry]

I can't cancel my label as it is in transit to Alabama and has scans on it. 

[jaslyns_vintage_finds_n_more]

Hello- I posted an update on this just now. Please read link below and my last post and others posting on the subject. Thanks. 

https://community.ebay.com/t5/Report-eBay-Technical-Issues/Shipping-Label-Issue-From-Yesterday/m-p/3...

[mcdougle4248]

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@penny_pinching_jewelry wrote:

I can't cancel my label as it is in transit to Alabama and has scans on it. 

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In your case, if you have not already shipped, I think you will need to contact customer service and ask for the label to be canceled and a refund issued.

[penny_pinching_jewelry]

I can't cancel my label as it is in transit to Alabama and has scans on it.  This label is the one I had printed for my package top send out. BUT Post Office Tells me it's in transit on someone elses package that is why I can't cancel it. So I reported one label to Ebay and the rest of my orders I did on the usps website so I can ship them even the one that Is used I redid that one too and notified the customer that her first tracking number was screwed up and that she would get another one sent to her. She told me no problem. 

[lux.ra_14]

Anyone know if this issue has been resolved?

I printed one label so far today, and it seems to be ok.

[inhawaii]

I wouldn't do anything unless there is a problem - like the buyer claims not to have received the package. Most likely the package will arrive on time and just fime. Why stir the pot if you don't have to?