Tracking Uploaded on Time and Validated - 94.67% Next Evaluation August 20

[frontrunner_sports_memorabilia]

Top Rated status in jeopardy.  I just need one item removed.  Ratio is 160/169.  Need it at 160/168. 

Issue is I sold an item in June.  Buyer slow paid me by five days.  On the fourth day, Sunday, I told him that if he paid me that night, I could ship his item the next day.  If not, he'd have to wait a week until I returned from Orlando.

Sure enough, he paid me Monday morning while I was en route to the airport.  I've called eBay Concierge a number of times on this issue and consistently get the run around.  They used to have the authority to remove items, now they don't.  Now, it goes to some back office group in San Jose, CA.

Does anyone have a live contact to anyone in this group, preferably a decision maker?  There is no reason whatsoever that I should be held accountable for an item that was paid for 5 days late.  I updated my eBay store for the requisite vacation and handling time parameters, accordingly, on the Saturday before my trip.

Which brings me to why it's so low in the first place.  Normally, I'm at 100% on this metric.  Unfortunately, I timed my handling to coincide with my return trip to Houston.  I was to leave Orlando at 8:30, arrive in Houston before lunch, and get all of my sales out.  But alas, my SWA flight was cancelled while we were in line to board and I spent the entire day in the airport.  Didn't get home until 3 AM the next day.  Shame on me for not having more cushion with my handling time.

But regardless of that train wreck, I would still be inside the Top Rated metric as long as the one item comes off.  160/169 (94.67%) goes over 95% when adjusting out this one late paid item - 160/168 = 95.24%. 

Please help.

[points13]

I have no advise on how to get any of that removed. But you should qualify for the TRS grace period. You will have to of been a TRS for at least 3 months and your tracking is not below 90%. In the grace period you retain your TRS benefits and have 2 evaluation periods to correct your metric that fell below. Seeing that this was all caused by one incident my guess is you should easily correct this quickly and will keep on as nothing happened. 

[johnrj1226]

You  posted  your issue on 08.20.   At that date it  was way too late to do anything. because the evaluations  starts some time after midnight on the 20th.  Today is 08.21 your status  remains TRS - that is a good thing some time to relax maybe.  This means one of two things

a.) one of you  late  shipping dings  fell of in July if not then.............

b.) ...... you are now in the eBay grace period - meaning something good has to  happen such as one of your dings  has to fall of  in August or by September 30 or you need a bunch of on time  sales shipments in the net 40 days.  See your Seller  Dashboard to what  month all your hickeys are posted and if 1 or more may drop off in Aug/Sept

BTW being out of town is not an excusable reason for being late in the court of eBay.

[johnrj1226]

You  math  needs adjustments

You said

160/169 (94.67%) goes over 95% when adjusting out this one late paid item - 160/168 = 95.24% should be 161/169 = 95.27%  

You  had a total of  169 shipments of which 9 were  late and 160 on time. You  can't get there by  reducing you total  shipments by 1.

You  need 11 more on time  shipments by Sept 30 to  maintain your TRS status.  171/180 = 95.00%.  Hopefully you  have some  in the bag already from the fist day of August

GL

[stuff4divas]

Well, today is 8.21 and your status is TRS, so looks like worrying can stop at least until the next evaluation 😉

[points13]

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@johnrj1226 wrote:

You  math  needs adjustments

You said

160/169 (94.67%) goes over 95% when adjusting out this one late paid item - 160/168 = 95.24% should be 161/169 = 95.27%  

You  had a total of  169 shipments of which 9 were  late and 160 on time. You  can't get there by  reducing you total  shipments by 1.

You  need 11 more on time  shipments by Sept 30 to  maintain your TRS status.  171/180 = 95.00%.  Hopefully you  have some  in the bag already from the fist day of August

GL

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nice work, you thought that through well. Only other thing I thought of is OP should be on the 12 month look back. So assuming there were no dings last august and September and those sale fall off from calculation, the OP really would need the 11 more plus the amount of sales that fell of in those two periods. 

180 is the magic number of transactions over the previous 12 periods without any more late shipments until those fall off. Maybe time for a sale to get the transaction count up.

[johnrj1226]

Agree about the look back period. 

IMO the OP is  focused in on the wrong issue and  eBay is not going to remove that late shipment ding because  his buyer paid  5 days late & the OP had to go out of town.   The OP was already on the jagged edge before that  transaction happened.  When you get  close to being over the limit one needs to take extra  caution in doing things  by the book.  Just a simple thing that could have been done is the OP could have taken the item with him and shipped it from a PO in the town he went to - yeah he might have had to  pay more for the postage label but it is better than  going over the cliff.

We have shipped 1537  eBay packages since 2010 have yet to be late on shipping one item (i.e.  getting the package in the hands of the USPS) - most often we ship within one day and many times the  same day - always did  even before it was a  sellers measurement metric.  Those  late Friday  or early Saturday   sales (meaning payment receipt) were shipped on Saturday vs waiting to ship on  Monday.   Our rationale it doesn't take any more time to do it on Sat  vs waiting until Monday or a Tuesday if Monday is a holiday.  Our customers  like the quick ship/receipt too- that is most important to us.  Yes, we  have  had a similar situation  happen as the OP did but we  handle the shipment when we were away in Mineral Wells, Texas - 950 miles from our home in Georgia  with a stop over in Vicksburg, Miss - half way point & there are 5  casinos there - where there is the will there is a way.

[jayjaspersgarage]

When I go on trips or vacation when items that have bids ending while I am away I pre-pack the item and take it with me. When I see it is paid I print the label at the hotel or wherever I happen to be and hand carry it to the local post office. This is a rare occasion but I don't involve my customers in my problems. I make every effort to delivery on time by outsmarting the system. Since the vacation settings are a joke I usually let my auctions close before I travel and use the start time scheduler to get things up and rolling while I am away. I decided to do that in 2011 after vacation settings didn't really prevent people from buying and I had too much e-mail volume to truly be on vacation. Even though I work in several ebay buildings in the San Jose area I am not in a position to solve your issue.

[johnrj1226]

@jayjaspersgarage 

Sound advice.

Sold for 41  years never had a customer want to here my problems, they  just wanted me to help solve their issues - if & when I did it to their satisfaction & needs I was rewarded with additional business.