We've all gotten that rude buyer who messages with aggressive words about an item they just received. We've been called scammers, rip offs, idiots, stupid, etc. It's one thing when the buyer is doing this after they bought something... you have to deal with them in a consistently polite and professional manner and provide that great customer service. But what if a buyer is doing this before even buying anything from you?
In their initial message to me (which has exclamation points and all caps where appropriate), the buyer rudely accuses me of trying to scam people because in one of my listings I have a picture of various colors to choose from and red being one of them. According to them I do not have red as a choice in the pull down menu when purchasing (they are mistaken). I reply that if they look at the entire pull down menu for color, they will see Red listed as a choice. Their reply begs to differ because they claimed to have looked thru ever single option and not see the Red... calling me a scam.
I then save that variation choice in my watched list so I have a direct link to it and copy/paste it to them so the Red is already chosen for them. The buyer then replies (with no mention of the Red) telling me okay, the shipping is way too expensive (calling it a rip off) and asks for a discount.
Would you continue to reply and do business with this person? They don't have many feedbacks nor left many of them. Can you foresee this buyer maybe being problematic down the road? And if so, I wouldn't even profit as much since the buyer is asking for discounts while being a burden. I understand that this issue could have been caused by eBay mobile app or site. But that shouldn't excuse the buyer's aggressive attitude. Perhaps I'm just being too picky about my buyers... dunno.
