The endless but never addressed successfully subject: Feedback.

[koryyyy]

I been an eBay user for more than 7 years and I had another account before this, but at that time was complicated to change the country so I got a new one. In any case.

I started selling as a hobby, some stuff that I designed on my 3d Printer, and adapters to, somehow, help a little bit the transition for the the electric cars. 

I counted my last 55 transactions and how many people actually left feedback: 2. 

I worked hard, I loose lots of money and I agreed to unfair situations (more than I want to admit) just to avoid a bad feedback. Making, mostly, ebay look good, but I put the money down for that. I never had a bad feedback ever.  Lots of users that buy from me are new users. My item is published in some forum and people create an user just to buy my item. Somehow I'm helping ebay to bring new people here. BUT

New people does not leave feedback. Most people wont. If you had a bad experience you rush to leave a bad feedback, but if you do everything right, you get no feedback. 

This is being unfair for too long now. Why if I work hard, I drive to the postal office the same day to leave 1 package, and I do a great packaging and a great product, only less than 4% leave a feedback? 
While I had to accept a return that was requested 40 days after received the item to avoid a very probable bad feedback.

I really think that ebay should protect the sellers a little more, since we are ebay, We are the core of ebay. Most of us work hard to keep a good reputation. 

My first idea is that ebay should automatically leave a positive feedback after 30 or 45 days that the purchase was made. If the buyer didnt complain in 45 days means that everything went well. 
Like if you shipped your item on time, it arrived on time, and the seller didnt complain about it, should be an automatic positive feedback. And could even notify the seller that "in 5 days an automatic positive feedback will be left, since you are too lazy" (well not the lazy part)

Buyers ignore all notifications from ebay. not sure if those are too much so they start ignoring it, or what. But, if you contact an buyer most of the time I dont get any reply. Same must be happening with emails or messages remind for leave feedback from ebay.

Should be do a vote or something? I guess like 90% of the sellers will agree with this. 

[hartungcards]

90% of the sellers understand that feedback is voluntary, and that buyers are under no obligation to thank a seller for taking their money and doing their job correctly.

[frodobagginskennedy]

feedback is useless as you have learned.  No news is good news as far as I am concerned.

[pburn]

How much do you think your eBay selling business would be impacted if you had feedback for 991 transactions instead of 938?

Not much, if you ask me.

[house*of*paws]

Hi @koryyyy 

You’re feedback profile is *AWESOME*!  I cannot imagine that having a few dozen more feedback would have any effect on your selling experience.

I’m a buyer only.  I leave feedback for every transaction … EXCEPT those I don’t feel deserve positive, but are not sufficiently bad to hurt the seller’s reputation by leaving a negative or neutral.  Those I leave NO feedback.

Were eBay to start leaving automatic positives for these transactions … I assure you that many more negs and neutrals would be left.  Many buyers do as I do … and DO NOT want someone else leaving feedback in our names.

[mg152]

@house*of*paws 

Absolutely correct. I don’t think I’ve left more than 4 or 5 negs or neutrals in 26 years. If I’m not satisfied, I just don’t leave fb but most of the time everything is A ok.

[tinsoldierunderground]

Well told!!  I was just about to post, but you read my mind.

[stainlessenginecovers]

Sorry, but there is NOTHING to address. 

a.) Feedback is voluntary for both Buyers and Sellers

b.) eBay DOES bug buyers to 'leave' feedback, which is completely annoying

c.) Buyers cannot get negative feedback

d.) Sellers that leave 'negative comments' in a positive feedback can get a ding, as well as buyer can have it removed

e.) Feedback is NOT a "seller measure-able' so it doesn't really matter in the big picture

None of the above will EVER change.

So, it's really not something to bother with anymore. I leave it 'automatically' for customers as a 'thank you' and being 'automatic' I never have to spend 1 second worrying about, getting messages from buyers that care etc.

[luckythewinner]

This is being unfair for too long now.

It is optional, not unfair. 

Why if I work hard, I drive to the postal office the same day to leave 1 package, and I do a great packaging and a great product, only less than 4% leave a feedback? 

Because it is optional.

My first idea is that ebay should automatically leave a positive feedback after 30 or 45 days that the purchase was made.

So essentially, you want to get rid of feedback and add a "buyer did not complain" count instead.

I guess like 90% of the sellers will agree with this.
Not me.

[tdrake]

@koryyyy wrote:

My first idea is that ebay should automatically leave a positive feedback after 30 or 45 days that the purchase was made. If the buyer didnt complain in 45 days means that everything went well. 
Like if you shipped your item on time, it arrived on time, and the seller didnt complain about it, should be an automatic positive feedback. And could even notify the seller that "in 5 days an automatic positive feedback will be left, since you are too lazy" (well not the lazy part)

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IF eBay were to do this (and no way it would) the feedback would be worthless. LOL...  EVERYBODY GETS A TROPHY LOL. 

The reason there are less and less feedback given is that is the way of the world today, at least the online world.  There is another thing going on, IN MY OPINION, is many of the hated, detested and blocked by sellers Zero Feedback Just "joined" Today buyers are people that found the eBay item they bought on the internet, not on eBay site. Google search, ads on other sites, etc. MANY sellers here think that when they pay for "Promoted Listings" it's to get your junk to the top of the search results. lol It ALSO get's your junk spread far and wide (depending on your %) in many places OFF eBay.  THOSE people don't really care what you did, they barely know they are buying it from eBay, and they have no reason to give feedback and don't care if they get some. Their "guest" ID will go stagnant anyhow and a month or so down the road when Google or FB serves them up something else they want, they'll have another guest ID.

If your feelings are hurt because some stranger didn't give you an "attaboy" then perhaps selling retail on the internet is not for you. YMMV, of course.

`

[pargran3]

This has only been a topic of complaint a few thousand times. 

If you expect to get positive feedback for every transaction your expectations are pie in the sky. Doesn't happen. Never has.

[titipeo]

To me, feedback, review, etc., is one of those things that has actually lost is value altogether and in the end, carries no weight at all. Sellers are not allowed to submit a negative to a buyer, yet a buyer can give you a negative because item took too long to reach its destination, when you had no control on USPS. 

My spouse is a car salesperson. They have to tell buyers to provide positive feedback regarding the purchase transaction, and to leave a review on the dealership on several auto websites. To the point that anything less than 100% is not considered a good transaction and the salesperson gets points deducted on its performances, as well as the dealership is downgraded by the auto manufacturer.

Have you ever received an email regarding your most recent experience when you went to the bank to deposit/cash a check or something similar? Seriously, how stupid is that. I just go to my local bank for something and now I have to comment on it. C'mon, I can do mobile deposit and skip the whole human interaction. 

We are in a society where everything we do has to be reviewed and plastered in social media on the wonderful, superb experience received. It's all bogus as there are companies dedicated to clean your reviews. 

In my W2 work, the one that pays my bill, clients are not calling regarding how well we are doing, however, once you get a call from a customer, its usually because something went wrong, they never call to complement us in our work. 

[wastingtime101]

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@koryyyy wrote:

My first idea is that ebay should automatically leave a positive feedback after 30 or 45 days that the purchase was made. If the buyer didnt complain in 45 days means that everything went well. 

---

I have a very different point of view @koryyyy. When I choose to not leave feedback as a buyer, it's because the transaction was less than satisfactory, but the issue wasn't a big enough problem to make an issue out of it - I decided to live with what I got.

Feedback is a buyer's opinion and eBay should not be forcing positive comments into a buyer's mouth when that buyer may not be happy with the transaction. If eBay decided to force positive feedback, sellers would probably see an uptick in neutral and negative comments and buyers would be wasting CS resources calling to complain that pos FB was left on their behalf.

Feedback is voluntary.

Let sleeping dogs lie; you might get bit if you wake them.

[gloryglorygifts]

Your feedback is stellar! As a buyer I would not have any qualms about purchasing anything from you. That's the important part. Not how many you have. 

Happy and plentiful sales to you!

[djvp53]

It's not useless. As a buyer, I check a seller's feedback for negatives and the professionalism of their responses to them. As a seller, I sometimes check the feedback buyers have left for others. However, the OP's feedback is all great. He has enough feedback for me to know that he understands selling on eBay and that he does his job well. The OP's positive feedback would comfort me as a buyer. I don't think a few more pieces of feedback would do much.