eBay

boril21 · ‎08-30-2022

Hello,

Sold a coin 20 days ago and today the buyer opened a eBay case because he wants refund. I have to take actions until 05 September.

I have 4 options - "Accept the return", "Give full refund", "Offer partial refund" and "Send the buyer message".

In my listing I did write that I do not accept returns and marked this option. The buyer claims that he is not sure that the coin he bought it authentically. I'm sure that the coin is authentically, because I bought it from one of the biggest Auction Houses in Europe.

I have sent him a message and attached proofs that I have bought the coin from an Auction House and the invoice with the coin.

What options do I have in this case, if we can't find a solution till 05 September eBay will automatically refund him or?

Regards,

Boril

dbfolks166mt · ‎08-30-2022

It would have been a good idea if you have read through the eBay Money Back Guarantee (MBG) and realize the risks that the seller takes with regards to returns, NAD's and scams.

https://www.ebay.com/help/policies/ebay-money-back-guarantee-policy/ebay-money-back-guarantee-policy...

I only see two items that have recently sold so I am not sure which coin it is. I noted you are going to try a partial refund which may not be a bad idea considering you are in Bulgaria and the buyer is in the UK. There would be shipping logistics associated with the return not to mention the 30% fee you mentioned which I am assuming is a customs/duty feel.

I sell internationally and generally have very few problems but I do not list high target or high value items. Be glad the buyer did not purchase the $4K coin you have listed.

boril21 · ‎08-30-2022

It's the Great Britain Trade Dollar 1901 B. Yes, I want to try partial refund, but the buyer never ever replied to me since he opened the case, I guess he wants to scam me LOL

femmefan1946 · ‎08-30-2022

You can have a No Returns policy.

It just means you never want to see the item again.

You cannot have a No Refunds policy.

EBay will force the refund and you won't get the coin back.

You can demand a return even if you have a No Returns policy.

You will probably be required to send return shipping.

When the tracking shows returned, you will refund or eBay will force the refund.

If eBay has to force the refund, you will also get a Defect.

Defects mean you may pay higher fees, have restrictions on the number and value of your listings, and may even have your selling accounts closed.

It's business not personal.

Get the coin back, refund, BBL the buyer, relist, resell.

Include the proofs of authenticity on your listing.

I'm sure that the coin is authentically, because I bought it from one of the biggest Auction Houses in Europe.

I'm more used to philately than numismatics, but most high value stamps have certificates from the American Philatelic Society, the Royal Philatelic Society, or any number of commercial experts.

It is also customary for philatelic auctions and dealers to send, at the buyer's request, a questionable item for expertizing. If the cert is good, the buyer pays for it. If the cert is bad, the seller takes it back, refunds, and pays for the cert.

Do numismatists have a similar practice?

wrong66 · ‎08-30-2022

I don't see that coin under your Completed Listings.

boril21 · ‎08-30-2022

https://www.ebay.co.uk/itm/334534283634

boril21 · ‎08-30-2022

Yes, there are such a things into numismatic as well. The auction house I bought the coin from is one of the most reputable numismatic auctions in Europe, they do inspect every coin before putting it into the auction, if the coin you send is fake they are returning it to you.

mtgraves7984 · ‎08-30-2022

@boril21 wrote:
It's the Great Britain Trade Dollar 1901 B. Yes, I want to try partial refund, but the buyer never ever replied to me since he opened the case, I guess he wants to scam me LOL

@boril21

Well, of the 4 options you are given in the case ("Accept the return", "Give full refund", "Offer partial refund" and "Send the buyer message"), I suppose I'd select a partial refund, too... and that's not something that I advise regularly.

Watch the case timeline. Not resolved by the date the buyer can escalate... you're out the coin and the folding money.

boril21 · ‎08-30-2022

Yes, that's what I want to do, but I have sent the buyer 5 messages since he opened the case and got no answer yet, will wait 24 hours more and then will do the partial refund thing, hopefully he accept.

bonjourami · ‎08-30-2022

Have you even responded to the case at all? Be very careful timewise..or Ebay will refund him without returning the coin.

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“Never pick a fight with an ugly person. They don’t have anything to lose.” ~Robin Williams

boril21 · ‎08-30-2022

He opened the case 12 hours ago, I have sent exactly 5 messages including proofs - invoice from the auction house + the coin in the auction. He has not answered yet.

dbfolks166mt · ‎08-30-2022

Yes, there are such a things into numismatic as well. The auction house I bought the coin from is one of the most reputable numismatic auctions in Europe, they do inspect every coin before putting it into the auction, if the coin you send is fake they are returning it to you.

Thank you for the link to the coin. I suspect this is genuine also. The weight at 26.96 G is close to what the original coin weighted when released which was 27.2 G. So over a little over 100 years it has lost .24 G. While China is infamous for counterfeiting about any coin you can think of the weight difference is so obvious you can usually simply tell by holding a real one in one hand and a fake in the other.

I am not sure where in the UK the buyer is locate but what makes this suspect is there are a lot of coin shops in the UK and the buyer could have easily taken the coin to any of those shops and been told instantly, probably free of charge, if the coin was a fake or not.