The buyer wants a return, regardless I do not accept returns.

[boril21]

Hello,

Sold a coin 20 days ago and today the buyer opened a eBay case because he wants refund. I have to take actions until 05 September.

I have 4 options - "Accept the return", "Give full refund", "Offer partial refund" and "Send the buyer message". 

In my listing I did write that I do not accept returns and marked this option. The buyer claims that he is not sure that the coin he bought it authentically. I'm sure that the coin is authentically, because I bought it from one of the biggest Auction Houses in Europe. 

I have sent him a message and attached proofs that I have bought the coin from an Auction House and the invoice with the coin. 

What options do I have in this case, if we can't find a solution till 05 September eBay will automatically refund him or?

Regards,

Boril

[boril21]

Anyone has idea how much time the buyer has to respond to the offer? It's been 10 days since I sent him partial refund offer.

[bonjourami]

The buyer has twenty one days to respond to the partial.

[powell-memorabilia]

I have bought items that turned out to be fakes from large auction houses.  It happens.  Just approve the return.

put it in context - maybe you’ll see this issue in 1% of sales.  You are losing shipping on one percent of orders - seems pretty manageable.

[shelbywva]

What happens if your buyer returns the coin and it is a different coin? How would you prove that? I don’t like eBay policy. Anybody can take a coin and switch it to one that looks just like it.

[ckimodog]

@shelbywva 

This is an old thread from 2022.  I seriously doubt the OP will be replying. 

Should you have any questions or concerns it is always a good idea to start your own thread to get the help and advice for your specific issue. 

[kh-adrian]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread if you wish to continue to discuss this topic.

Thank you for understanding.