The buyer wants a return, regardless I do not accept returns.

[boril21]

Hello,

Sold a coin 20 days ago and today the buyer opened a eBay case because he wants refund. I have to take actions until 05 September.

I have 4 options - "Accept the return", "Give full refund", "Offer partial refund" and "Send the buyer message". 

In my listing I did write that I do not accept returns and marked this option. The buyer claims that he is not sure that the coin he bought it authentically. I'm sure that the coin is authentically, because I bought it from one of the biggest Auction Houses in Europe. 

I have sent him a message and attached proofs that I have bought the coin from an Auction House and the invoice with the coin. 

What options do I have in this case, if we can't find a solution till 05 September eBay will automatically refund him or?

Regards,

Boril

[simply-the-best-for-you]

They may not answer back, esp if they know that eBay won't look at your proof.  Be sure that YOU don't let the clock run out, b/c it will only hurt YOU if you do.  

There is nothing wrong with having a No Returns policy & I find it VERY useful.  But, it ONLY helps when it's a remorse return reason.  It won't help if they claim a SNAD, even if they lie to claim a SNAD :-(.  Sorry.    

Just don't get caught up in waiting for your buyer to reply, they may never reply b/c they know they will automatically win if the clock runs out & keep both the money & the item. 

[my_boston_baked_beans]

Yes you do take returns> we all do ! It is called *Buyer Protection Money back guarantee* Review the guidelines for *buyer protection policy*

[2013grotz]

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@boril21 wrote:

He opened the case 12 hours ago, I have sent exactly 5 messages including proofs - invoice from the auction house + the coin in the auction. He has not answered yet.

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This is something important to underscore with dealing with cases as a seller.  Once the buyer filed the INAD case, consider any goodwill you might have with that buyer is *gone*.  You won't ever get any responses.  Buyer very likely saw your "No Returns" policy and banking you're going to stick to that in face of ebay MBG, and thinking he's gonna get a free coin out of it.

Refund upon receipt of the coin is your only option here to possibly get anything back out of this exchange.  And naturally,  you will want to BBL this buyer.

[aproudparent2010]

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@boril21 wrote:

Yes, he filled item not as described case. Is this joke or this is how eBay really works? Then why we have options that we are not accepting returns? Where is the seller protections? 

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You have the option to not accept a return, just not to refuse a refund.

You can refuse a return, that just means you are okay with the buyer getting a refund without returning the item

[rugerskick]

Your whole well stzted explanation of ebay's buyer fraud enabling and don't sell anything you cant hand to someone on the street, is exactly why ebay's attempt to turn this site into a high value high dollar item site, is not going to work out.  Its what they have banked on saving the site.

[laststopgeneralstore]

If you are going to sell online then you should be accepting returns. You've been on eBay for almost 10 years now, you should know that their is no such thing as "no returns". You lucky they didn't open a charge back. Just accept the return and sell it again, whats the big deal? Also, if you don't do anything eBay will automatically refund them which is another reason why you should be accepting returns because you will have a better chance at getting the item back and possibly have the option to refund only 50%.

[joliztoyco]

There aren't any "seller protections".  You'll find that out soon enough.
Wait until you find out you're the Post Office....that'll really bust your buttons....

[joliztoyco]

So I can bid on a bunch of coins and once I receive them, I can claim they're fake? No matter how much proof the seller has?? I can then file an NAD and either get my money back and keep the coin if the seller decides it's not worth the hassle, half of my money back in a "partial" refund AND keep the coin, or make the seller pay for shipping it back and get ALL my money back?? Man!!! Forget this selling crap.....I'm gonna be a buyer!!!
If you carefully bid on 25-35 dollar coins, most sellers would probably just offer a partial refund and then I can own them for about 50% off. This is great!! Sooner or later they'll block me...but until then???
I have to go now......I'm off to the coin auctions!!! LOL....

[dbfolks166mt]

So I can bid on a bunch of coins and once I receive them, I can claim they're fake? No matter how much proof the seller has?? I can then file an NAD and either get my money back and keep the coin if the seller decides it's not worth the hassle, half of my money back in a "partial" refund AND keep the coin, or make the seller pay for shipping it back and get ALL my money back?? Man!!! Forget this selling crap.....I'm gonna be a buyer!!!
If you carefully bid on 25-35 dollar coins, most sellers would probably just offer a partial refund and then I can own them for about 50% off. This is great!! Sooner or later they'll block me...but until then???
I have to go now......I'm off to the coin auctions!!! LOL....

     That's pretty much it in a nutshell but there is a bit more to it than that but you pretty much described what some buyers do. You will quickly wind up on a lot of BBL's and eBay may suspend your account as both a buyer and a seller. Since you have been on eBay since 98 I am pretty sure you are already aware of how things work, or don't work, on this site. 

[boril21]

I have just sent him partial refund offer, hopefully he accepts it. The problem with the returning the coin is that UK has left EU and I have to pay 30% duty fees for parcels from UK + the shipping costs.

[bargainnation]

If you want your item back you will accept the return. Otherwise, eBay will give the buyer a refund and the buyer would have received a free gift (damaged or not)  at your expense.

The fact that you don't accept returns does not mean the buyer can not get a refund. Buyers can get a refund for no reason or any reason under eBay's 30-day money back guarantee.

[2013grotz]

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@rugerskick wrote:

Your whole well stzted explanation of ebay's buyer fraud enabling and don't sell anything you cant hand to someone on the street, is exactly why ebay's attempt to turn this site into a high value high dollar item site, is not going to work out.  Its what they have banked on saving the site.

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Indeed.  It's amazing that management at ebay seems to have no clue about what's going on with their site.  Sellers, if they're smart, won't have confidence listing high value high dollar items simply because their own policies will limit that, specifically the buyer ebay MBG but a number of other big issues.

[joliefran]

I don't agree with everyone else.  I say dig your heels in and refuse to refund.  Your policy is clearly stated.  eBay will be forced to refund him/her on your behalf and yes, you will get the black mark on the board or the slap on the hand or WHATEVER but sometimes it's worth it.

[joliefran]

This only works if the buyer is not savvy enough to claim NAD or "item is defective"...

[joliefran]

Don't knuckle under!  I had a buyer who tried to claim NAD/defective after she ruined a set of my copper offering bowls, (Tibetan Buddhist, for water only).  I know **bleep** well she put salsa or something gross like that in them because they were so "cute".  I told her up front she might get a refund but it would NOT be from me!  AND I accept returns.  I just hate having stuff returned after being ruined....