eBay

boril21 · ‎08-30-2022

Hello,

Sold a coin 20 days ago and today the buyer opened a eBay case because he wants refund. I have to take actions until 05 September.

I have 4 options - "Accept the return", "Give full refund", "Offer partial refund" and "Send the buyer message".

In my listing I did write that I do not accept returns and marked this option. The buyer claims that he is not sure that the coin he bought it authentically. I'm sure that the coin is authentically, because I bought it from one of the biggest Auction Houses in Europe.

I have sent him a message and attached proofs that I have bought the coin from an Auction House and the invoice with the coin.

What options do I have in this case, if we can't find a solution till 05 September eBay will automatically refund him or?

Regards,

Boril

glgenterprise · ‎08-30-2022

@boril21 wrote:
But I have proofs that the coin is 100% authentically.

It simply does not matter. Buyers know that "Not as Described" overrides a no return policy and will simply lie about it. They'll also use it with sellers who do not provide free returns, as in you can return it but the buyer has to pay for the return shipping.

At this point, you have no choice but to accept the return and cross every digit you've got that you get your original coin back. There is a large chance that you will get a different coin back. There is little recourse if the buyer is a true thief and keeps your coin and returns a different coin. eBay almost always sides with the buyer in those situations.

The collector market is not for the timid on eBay. You've got to decide if the money you get for a collectible with a relatively low commission rate is worth the risk of getting a return of a item that is not the original item. And lower feedback sellers are at a much greater risk of buyers looking to scam the seller. You want no risk of a bad return, you need to sell it yourself, use a broker, or auction house. A forum that authenticates and guarantees it to the buyer to remove that risk to you. But you'll pay way more than 12-15% for the service.

zero29zero · ‎08-30-2022

Arguing with the buyer or ebay about the item's authenticity is pointless and will get you nowhere, you need to just accept the return and hope you get back what you sent

Those "Fatman" Dollars are among the most widely faked coins coming out of China, you can buy them for a couple bucks each, hopefully you will get back the coin you sent

If you drag your feet and make ebay step in to resolve this buyer will be refunded (by you) and get to keep the item, yes this is how ebay works

mtgraves7984 · ‎08-30-2022

@boril21 wrote:
Why I don't want to accept it is because I have sent the coin to UK but since they left EU, I have to pay 30% import fees when I get parcels from UK. So I have to pay 30% taxes to get back my coin LOL

@boril21

A 30% loss is still less than a 100% loss. Think about it...

maxine*j · ‎08-30-2022

@boril21 wrote:
But I have proofs that the coin is 100% authentically.

Well, that's good. That means that you can re-list and sell the coin to someone else after you've accepted the return, provided the shipping label or shipping funds, received the coin back, and this buyer is refunded.

"No Returns" has never meant no refunds. If you ordered something and it arrived damaged, or not as described by the seller, or it was not even the item you'd ordered, would you just shrug and say, "Oh, well, too bad for me." Of course not.

And if you fail to respond and force eBay to intervene, it will take "No Returns" to mean that you do not want the item back after the refund is issued.

-

house*of*paws · ‎08-30-2022

@boril21 wrote:
But I have proofs that the coin is 100% authentically.

@boril21

I understand that, but it won't matter. 😕 I have NOT heard of any instance where eBay investigated whether the buyer's assertion is accurate.

The buyer's asking eBay to step in triggers a refund automatically. You would then be left with trying to appeal a case where the buyer already has the coin and the money. I'm sorry ... but I'm just reporting what happens ... and NOT what I think is fair.

caldreamer · ‎08-30-2022

EBAY Money Back Guarantee (supersedes your "no returns" policy). If customer opens case using reason "not as described, counterfeit, defective" you are forced to "accept return". Customer is not required to prove their claims. EBAY believes customer is always right.

If you don't accept return before deadline EBAY will automatically give customer "full refund" (and let them keep your coin). Also you will get a "defect" against your account for not following the rules.

2013grotz · ‎08-30-2022

@boril21 wrote:
But I have proofs that the coin is 100% authentically.

As the others have said, the Ebay Buyer MBG trumps anything you want to do for your association on the site. Admittedly, it's a huge permission to buyers to screw over sellers. The buyer can claim anything they wish under the sun and ebay will side with them automatically. As was said, no returns does not mean no refunds and ebay will ensure you will refund whether you want to or not. In that case, they will get to keep both the item and the money (in other words, free coin!).

Your best recourse is to accept the return and refund upon receipt of the item and hope you get back your coin (buyers have been known to do that too). Of course, the corollary to all of this is to never list anything on ebay that you can't afford to walk up to someone on the street and just hand to. You are seeing the stress of that now. The buyer holds all the power.

boril21 · ‎08-30-2022

Thanks guys! What if I offer partial refund? I mean if he decline we will back to the in the beginning, right?

2013grotz · ‎08-30-2022

@boril21 wrote:
Thanks guys! What if I offer partial refund? I mean if he decline we will back to the in the beginning, right?

Full refund upon acceptance of the item. Really the only safest way for you since this INAD case is present.

inhawaii · ‎08-30-2022

Your "no returns policy" only applies to REMORSE returns like "I changed my mind".

On a NAD (not as described) return you must take the item back

otherwise ebay will refund the buyer and let him keep the item.

You don't want that to happen.

If you accept the return and pay for return postage, you refund he customer when you get the item back.

Should the customer not send the item back in X amount of days,

you will not be charge for the return postage and you will not have to refund.

Good luck!

Highway Patrol - Junior Brown

fab_finds4u · ‎08-30-2022

No returns is for remorse returns when the buyer wants to return it because they changed their mind and there's nothing wrong with it except they no longer want it.

The buyer is covered by MBG and if they claim it doesn't seem authentic if you want the coin returned before they get a refund you have to accept the return and provide a return label.

eBay doesn't make the buyer provide proof it's not authentic and they won't look at your proof that it is authentic. If you ask eBay to decide you will end up with a defect for having a case unresolved by the seller.

boril21 · ‎08-30-2022

Another problem now, I'm living in Bulgaria, and I guess there is no way to get return label.

glgenterprise · ‎08-30-2022

I don't know if you can log into UK's Royal Mail and purchase a shipping label that you can then email to the buyer. You should look into that. The other option is to figure out what the postage costs and PP the funds to the buyer for them to purchase the return label. You're taking the chance that buyer actually uses the funds to return the coin.

You need to do this sooner rather than later - eBay will just refund the buyer without requiring a return if you let it age out (and if buyer telsl eBay it is counterfeit eBay will not even let it time out - they will refund so they are not encouraging counterfeit merchandise to be sent even if you have documentation that it isn't fake - eBay doesn't care). You'll then have nothing, no real coin, no fake coin, no money, nothing. And a mark on your account as icing on the cake.

craftsncurios · ‎08-30-2022

One of the reasons I dont do international auctions - if the buyer was in the US and you used USPS then you could bypass ebays **bleep** system and use the law - ive gotten a couple of fraudulent buyers to back down after I started a federal investigation for mail fruad (which this falls under if you use USPS as the shipper ).