Thank you. Closed for discussion.

[rosita1]

Thank you all.  

[bonjourami]

It sounds like the buyer is complaining of another 5.5" stain, not the same one you show in the photo?

[caldreamer]

EBAY considers feedback buyer's "opinion" and does not have to be factual.   EBAY is not going to take the time to ferret out "what is true or not true".  

[rosita1]

It is the one stain clearly in the photos.  I said "small stain."    He claims it is 5.5"   

[bonjourami]

Im sorry, not arguing with you, but he does mention the small stain by the hem that you mentioned and showed in your photo, but he is complaining about another 5.5" stain.

[buyselljack2016]

 "Small stain in upper left corner. Will likely wash out." 

------------------------------------------------

I am just lost as to why this (wash out) was not done before listing🤔

Is this clothing?

Clothing must be washed before shipping.

[house*of*paws]

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@rosita1 wrote:

It is the one stain clearly in the photos.  I said "small stain."    He claims it is 5.5"   

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Hi @rosita1 

Buyer did claim that there were TWO stains:  I opened the envelope to find a 5 inch long stain and another 1 1/2 inch stain on the item. 

But here's the thing:  You said (in the Description),  Small stain in upper left corner.  Will likely wash out.

What you DID NOT say is that you would accept a return if the stain didn't 'wash out'.  [You have a 'no return' policy.]  Many buyers take a seller's return policy seriously ... and feel the only choice they have to express their displeasure with an order is leaving bad feedback.  THIS buyer is fairly new ... with only 4 feedbacks.  They probably weren't aware that they could have filed a return request under eBay's MBG.

If you want to maintain your 'no return' policy ... you will have to expect that at least some buyers will believe you.  I am sorry this happened.

[buyselljack2016]

^^^^^^

21" item. Hard to tell , but that stain appears to be more than 1-1/2"

[chapeau-noir]

If this happens again, wash the item before listing it for sale, and if the stains don't come out don't list it. The buyer should not be expected to hope that an unknown stain 'probably will wash out', because it may not and the buyer is stuck with damaged merchandise.

[fern*wood]

There is a section on the listing form for "condition" and you entered "used good condition".   As a tip, that is where I would have prominently entered the information about the stain.  I would repeat it in the description too.  Personally, I'm not a fan of the AI generated descriptions.  I feel they are so flowery with useless information that many don't bother reading them at all, so you notation may have been missed. 

[dhbookds]

could this be the other stain?

[luckythewinner]

Seller: "Small stain in upper left corner. Will likely wash out."

Buyer: "tried to remove the stains but cannot."

The buyer says there were two stains, and they did not wash out. Never suggest that something "might" happen. If you can't verify it, do not say it. You are inviting trouble if you do. You should have simply washed it yourself to find out. IMHO you brought this on yourself. 

I am really discouraged lately with selling

Sorry, I have little sympathy. Take it as a lesson and learn from it.

[rosita1]

Thank you all for your input. 

Vintage collectible items are sold all the time as is.  Why would some one sell a chipped piece of glassware, porcelain, an old  stained flag, a  special vintage tablecloth w/spots or other fabric?  Why would some one sell a puzzle or game that is missing a part?  Barbie clothes with stains? Original packaging torn?  Used Golf shoes or hiking shoes with dirt still in the treads?

If some one is a Harley collector, they have the choice to buy it or not.  This is a dated vintage collector item about 30 years old.  Why would I wash it if it is collectible, risk having it come apart if it is worth it to some one as is ?  The stain was visible and mentioned.  I agree with the poster here who said AI is too flowery and worthless!   

One poster here pointed out another spot.  I missed it and see that now.  The buyer could have seen that also on the pictures and inquired.  

I accept  the input that the condition wasn't clear enough.  I offered a FULL refund and for him to keep the item.        Does this not satisfy???????     

[fbusoni]

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@rosita1 wrote:

I accept  the input that the condition wasn't clear enough.  I offered a FULL refund and for him to keep the item.        Does this not satisfy???????     

---

I would never in a million years buy anything on eBay or anywhere else that had stains and dirt on it no matter how "collectible" it was.  

Frankly, I'm not sure why you would expect such defects to be remotely acceptable.  I'd be embarrassed to list something like that.

eBay is not a dumpster and we'd all be better off if all sellers respected that.   

You also always need to keep in mind that you do not know the person who is buying from you.  They are not your friend and you should not ever expect them to think the way you do.  

I can think of a dozen reasons why the buyer reacted the way he did, and why he is not amenable to your redress.

That would be my answer to your rhetorical question at the end.

[pjcdn2005]

I may have missed it but after you refunded the buyer, did you ask if they would consider revising the feedback? If they were willing to do so, you would have to send them a feedback revision request.