Successfully challenge return on "no return" item and protect my eBay and Paypal accounts?

[lauralemur]

Need advice as this is my first experience with this issue:

I sold a football collectible for several hundred dollars recently - the listing clearly stated "no returns", "as-is", "ask questions", described the only flaw, and I provided multiple detailed photos.  It was sold as "ungraded" (not professionally assessed for condition).  The item was paid for, and mailed (received 28 days ago).  I got a message today from the buyer who claims (without proof) he took it to get graded and the company told him the item was altered (to enhance condition).  This is absolutely not true.  He is asking for a full or parital refund.  I believe the buyer just has remorse - the item is from the losing team in the superbowl, and the going prices on similar items dropped significantly afterwards.   I have just read up on the misleading "no return" and MBG issues for sellers, and I'm dismayed.  I am pretty sure he'll file a claim, just within the 30 days.  If so, how and what can I do to successfully challenge this?  Can he claim the item is "not as described", when it was clearly sold as ungraded and I included clear photos and descriptions?  How can I protect my ebay and paypal accounts?  Should I disconnect my credit card from my paypal account so my personal finances are not messed with if ebay decides in his favor?  I have been on ebay for 19 years and have 100% feedback with over 2,000 transactions.  A return of this amount would be a huge hit to my finances.  Thanks for any advice!

[missjen831]

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@flieslowwrote:

I learnd the hard way, just as you did. I am still waiting for the final outcome in my case though ebay already said (in not so many words) I will have to refund the money even if I get an empty envelope back from the seller. Moving forward what you can do is :

1.  when an item sells click on the buyers name and see how long they have been on ebay and how many      feedbacks they have.

2. you can send a message to the other sellers they bought from and ask if that buyer requested a                 refund and if so, what was the outcome (did every thing go smoothly, did they get the product back           the way it shoul be)

3.  If the buyer is new (6 months for me) you can cancel the sale if you don't feel good about it.

4.  just remember--- If a buyer says "item was not as described" you will have to refund the money.

There are other things I can tell you but not on here. You can message me directly if you want.

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You cannot cancel a sale simply because a buyer is new, without repercussions. You won’t last long here if you do that, but hey maybe you want to learn that the hard way too?. You have no business doing background checks on buyers who have done nothing other then give you THEIR MONEY. 

[banana*shoe*boutique]

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@flieslowwrote:

I learnd the hard way, just as you did. I am still waiting for the final outcome in my case though ebay already said (in not so many words) I will have to refund the money even if I get an empty envelope back from the seller. Moving forward what you can do is :

1.  when an item sells click on the buyers name and see how long they have been on ebay and how many      feedbacks they have.

2. you can send a message to the other sellers they bought from and ask if that buyer requested a                 refund and if so, what was the outcome (did every thing go smoothly, did they get the product back           the way it shoul be)

3.  If the buyer is new (6 months for me) you can cancel the sale if you don't feel good about it.

4.  just remember--- If a buyer says "item was not as described" you will have to refund the money.

There are other things I can tell you but not on here. You can message me directly if you want.

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@lauralemur

I strongly encourage you to not take this advice.  You can't cancel sales because the member is new or has low FB unless you want to take a strike.

[flieslow]

Options

jen_proudleowife     let me know what you learn and how you protect yourself and your money after you  you get scammed and loose $1400 

[alturiasept8-5]

If you can't afford to lose it, don't sell it here

[vintagemoth12]

It seems there is a chance you could win a case for snad because he waited so long to file and also because his team lost. That is a good reason to want to return the card.  Maybe he purchased it hoping it would be the winning team and he could sell the card for a profit. 

If would be worth it to at least try to win your case if it comes to this. 

[kattinsanity]

Um~~????