I'm really struggling with the new format for leaving feedback. They have removed several different vital pieces of information that makes it very difficult and time consuming.
First, they no longer have the buyer's name listed so I cannot search on that. While I can search on the item sold, if they have bought multiple items then I have to do multiple searches. This also means I have to load all the feedback which can take quite a few clicks to get it done.
Second, the delivery date of the item is gone so I no longer know when the item was delivered and if 30 days have passed. For those buyers who don't leave me feedback (about 95%) I leave them feedback after the 30 day return window. Now I have no way of knowing when that window closed.
Third, they no longer make the title of the sale clickable so that I can pull up the transaction and find out the delivery date of the item. So I will have to manually look up each item in another tab to get the information I need so I know when to leave feedback.
Fourth, it no longer remembers feedback I've left before so that I can start the sentence and have it autofill. I've had to create a Word file of the different feedback I use so then I can cut and paste them. This is far too time consuming. I don't want to use automated feedback because it won't allow me to wait 30 days past the delivery date.
They've made this process so cumbersome that I think I'm just going to stop leaving feedback for my buyers unless they leave me feedback. I don't have time to go through all the extra steps it takes and that is really unfortunate for my buyers, particularly the new ones who probably really need/want the feedback.
Funnily enough though, the information they left for EVERY single transaction is the name of the seller/store. Like I need to see that every single time because I don't know who I am!! This is a very poor design decision and I really hope they rectify it.
Virago - Finding new homes for old and new treasures since 1997.
