Strange feedback, Strange buyer

[stoneledge]

Item sold Nov 6.

Shipped Nov 7.

Delivered per USPS tracking Nov 14.

On Dec 15, buyer leaves Negative feedback, "I didn't receive it till today."

No prior communication with buyer.   No messages, no cases.

Buyer has feedback score of 1.  Only one feedback on his profile.  From me.

Buyer ID history:  Joined Nov 6, same day as purchase.  No prior IDs on the account.

Experienced sellers:  what's going on here?  

[the_fancy_fox]

What did the eBay delivery estimate say? If it was delivered within that time frame you stand a shot at getting the feedback removed.

i had one that was delivered early and the buyer left me a negative saying I should have shipped it faster. CS removed it.

Make sure you put this person on your blocked list.

[chrysylys]

I say it's a new member not familar with the site and that English is not their main language.  The phrasing 'not ...  until today' is a classic example of someone not fluent in the language and can mean 'I got it today'.

Ignore it and move on.

[stoneledge]

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@the_fancy_fox wrote:

What did the eBay delivery estimate say? If it was delivered within that time frame you stand a shot at getting the feedback removed.

i had one that was delivered early and the buyer left me a negative saying I should have shipped it faster. CS removed it.

Make sure you put this person on your blocked list.

---

(to recap, it shipped day after order, delivered about 5 business days after that)

Not sure how I would see what the eBay delivery date estimate said.  Can the seller even see that?

Yes, I'll block him.  

The process for feedback removal would be call eBay customer service?

[18704d]

Delivered per USPS tracking Nov 14.

On Dec 15, buyer leaves Negative feedback, "I didn't receive it till today."

----------

Possible reply:

Paid Nov 1, Shipped Nov 2, USPS Tracking Shows Delivery Nov 14

(adjust above dates if needed)

jmtcw,

Lynn

[stoneledge]

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@chrysylys wrote:

I say it's a new member not familar with the site and that English is not their main language.  The phrasing 'not ...  until today' is a classic example of someone not fluent in the language and can mean 'I got it today'.

Ignore it and move on.

---

The comment in the feedback was written in entirely idiomatic American English. 

[plumbingspecials]

Respond with:
"Tracking shows your package was delivered on November 14. Thank you for your purchase."

[stoneledge]

I sent a message to the buyer saying thank you and giving the dates and details asking if I can help with anything or if there was a mix-up

[*madison]

I didn't receive it till today.

-------------------------------------

That looks like a complaint from the buyer, meaning, the buyer thinks the item took too long to be delivered..

[dtexley3]

OR the buyer has been seeing all the 3 day shipping commercials and assumed it meant anything they buy on eBay.

[stuff4divas]

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@stoneledge wrote: 

The process for feedback removal would be call eBay customer service? 

---

In this case yes, because it sounds like your buyer is not experienced enough to figure out how to revise the feedback thru a feedback revision request.

[thallidguy]

It's possible that the package was delivered to a third party, like a neighbor, who forgot to pass it along. That happened to me once: Shipped a set of trading cards to a buyer, UPS left it with an elderly neighbor who forgot about it. Buyer didn't get it until a month later.

Really, who knows what happened? Could be clueless in all sorts of ways, especially since this is a new buyer.

Unless one neg is really going to do you an injury, I'd forget about it and move on. Maybe post a feedback response (calm and businesslike, of course) that the package was delivered on 11/7.

[gramophone-georg]

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@stoneledge wrote:

Item sold Nov 6.

Shipped Nov 7.

Delivered per USPS tracking Nov 14.

On Dec 15, buyer leaves Negative feedback, "I didn't receive it till today."

No prior communication with buyer.   No messages, no cases.

Buyer has feedback score of 1.  Only one feedback on his profile.  From me.

Buyer ID history:  Joined Nov 6, same day as purchase.  No prior IDs on the account.

Experienced sellers:  what's going on here?  

---

Google the address you sent it to. Is it a reshipper?

[duchess-at-speakeasy]

Maybe the package was mis-delivered on November 14 to a neighbor and finally given to the buyer. Maybe the "delivered" scan should have been "notice left." ~~C~~

[duggmills]

Bingo.   dtexleye3 got it. He or she ID'ed the problem. It's the 3 Day Delivery policy eBay dreamed up that fails to properly explain their hot flash on this one.

Many buyers read and think it means they will have their purchase in their hands three days for their purchase date.  I fell for it for 20 minutes (an exaggeration on my part, it really took almost 24 minutes) to realize this wasn't possible given the method of shipping which wasn't FedEx overnight. Therefore it meant something else. Then I discovered it was the sellers time to get the goods to the infallible Post Office.... LOL 

I'm sure many sellers are pleased with this Guarantee, however I laugh because I don't ever want my reputation linked to that of the infallible Post Office. How many billions have they lost in the last several years?