Still getting harrassing messages from a buyer. Ebay has done jack!

[endbossgames]

So a buyer was mad that an item I sent him got damaged in the mail. I refunded them. But they still sent a borderline threatening message that they were going to leave negative feedback. I told them that is their choice. So this guy uses 2 other accounts to buy a low price item off of me just so they could leave 2 more negative feedbacks. I caught on to it pretty quick since all the addresses were in the same state and also the names were similar. So I call him out on it and he acts like I am the one being crazy. I called ebay twice and had the 2 negatives removed and even told them that these 3 accounts are the same person. I have one on there now from him which I am working to get removed. Well he is still sending me messages and obviously Ebay doesn't care. I am wondering if I can file a lawsuit against them. Since they can see he is sending me messages that are harassing and threatening. I have ignored him up until now. I am going to call Ebay and they better shut this guy down. He is using their service to harass me and have done nothing about it.

[lonewanderer1553]

"Two wrongs don't make a right."

That's very true. But it's not my responsibility to deal with being smacked in the face trying to keep diplomatic channels open when the other party's sole interest is to demean me personally. It's a waste of time and energy. It makes a lot more sense to handle these disputes directly through eBay's own tools and internal policies.

If I purchased something from a local retail store and it turned out to be defective, I would go back to the store and try to return the item. I would not, however, tolerate a belligerent employee going off their nut and screaming obscenities at me from the other end of the counter for no apparent reason - I would calmly walk away, contact upper management with a complaint, and try to arrange a refund per policy.

Sadly, my experiences as a buyer here on eBay have led me to the conclusion that direct appeals to policy are the only sane channel for handling returns.

[mam98031]

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@lonewanderer1553 wrote:
"Two wrongs don't make a right."

That's very true. But it's not my responsibility to deal with being smacked in the face trying to keep diplomatic channels open when the other party's sole interest is to demean me personally. It's a waste of time and energy. It makes a lot more sense to handle these disputes directly through eBay's own tools and internal policies.

If I purchased something from a local retail store and it turned out to be defective, I would go back to the store and try to return the item. I would not, however, tolerate a belligerent employee going off their nut and screaming obscenities at me from the other end of the counter for no apparent reason - I would calmly walk away, contact upper management with a complaint, and try to arrange a refund per policy.

Sadly, my experiences as a buyer here on eBay have led me to the conclusion that direct appeals to policy are the only sane channel for handling returns.

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Which is what I've said all along on this thread.  REPORT the other member to Ebay.  Let Ebay handle it.

[lonewanderer1553]

As I noted in my initial response: eBay does not in fact handle harassment claims. Neither buyers nor sellers have any recourse against harassing messages. In fact, I contacted an eBay employee about a particularly persistent case of harassment once*, and she only advised me to disregard and delete the messages from my inbox.

(* Let me note that this individual not only used eBay's messaging system to send threats, but also called my residence dozens of times and submitted my email and mailing address to spam agencies.)

[mam98031]

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@lonewanderer1553 wrote:
As I noted in my initial response: eBay does not in fact handle harassment claims. Neither buyers nor sellers have any recourse against harassing messages. In fact, I contacted an eBay employee about a particularly persistent case of harassment once*, and she only advised me to disregard and delete the messages from my inbox.

(* Let me note that this individual not only used eBay's messaging system to send threats, but also called my residence dozens of times and submitted my email and mailing address to spam agencies.)

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Your experience is different than mine.  When I've had cause to notify Ebay of another member abusing the email system with rude, harassing emails, they have always taken care of it.  But you do have to call otherwise they don't just auto get involved.  

As happens all too often when calling into the call center, you just got bad advice.  That is really frustrating because all this time you thought they wouldn't help, when in fact they will.  It is sad but true, sometimes we have to call a couple times to get attention to a matter.  Sorry that happened to you.

[castlemagicmemories]

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@lonewanderer1553 wrote:
"Two wrongs don't make a right."

That's very true. But it's not my responsibility to deal with being smacked in the face trying to keep diplomatic channels open when the other party's sole interest is to demean me personally. It's a waste of time and energy. It makes a lot more sense to handle these disputes directly through eBay's own tools and internal policies.

If I purchased something from a local retail store and it turned out to be defective, I would go back to the store and try to return the item. I would not, however, tolerate a belligerent employee going off their nut and screaming obscenities at me from the other end of the counter for no apparent reason - I would calmly walk away, contact upper management with a complaint, and try to arrange a refund per policy.

Sadly, my experiences as a buyer here on eBay have led me to the conclusion that direct appeals to policy are the only sane channel for handling returns.

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I agree as that is the norm in my experience.