eBay

heinztaxscoreboardcharities · ‎01-09-2023

Now that I accepted a offer from a buyer, he hasn't paid me in a week. I see multiple comments that the buyer has stiffed multiple sellers, not just me. Yet no one has given the buyer a negative rating. Why? They can't. You have to fix that. How am I supposed to know if someone keeps doing this? I am not going to review every buyer's written feedback. I would not sell to someone with a lousy rating. This is wasting my time and energy and allowing bad buyers to keep doing this. You have to allow sellers to stop someone like this.

retro_entertainment_collectibles · ‎01-09-2023

@ittybitnot wrote:
There has been occasion when I've been shopping and get to the checkout line only to end up saying to the clerk, "I don't want this and that, but I do want this." Hmmm.

@retro_entertainment_collectibles

That activity likely works at the grocery store or other brick & mortar location. Try it at the payment line in a live auction house, and see how far that gets you. On eBay, if the seller reports a winning bidder, or one that accepted the offer for non-payment the buyers get a mark on their account. Sellers who have their preferences set to block buyers who have more than two in a year get at least some protection from serial non-payers until a new buyer ID is implemented.

I'm not saying I "Don't get it," I had two items this past week one which I made offer to a buyer and was accepted and he never paid. When eBay cancelled the transaction and relisted the item auto-magic like the buyer messages me w/ apologies saying he was ill and still like pay for it. I told him I've no control over eBay processes but he's free to locate the item, make the offer, I'll accept it. Nuthin' since.

Yet another made an offer to me, I accepted took three days to pay. Makes payment and twenty minutes later messages me, "I accepted this offer by mistake, please cancel it." I messaged back informing him he made the offer to me not visa versa asking why he paid if he just wanted cancel?" No responses whatsoever so I cancelled it... Statistics: Two in Five orders cancelled.

I've said this before in FeedBag discussions, negative feedback towards buyers accomplishes nothing except to perhaps loose customers who do have buyer regret. Happens, just as happens to me at The Grocery Store for example. There are chronic shoppers at retail as well that engage in "Cart Abandonment" and yes, that can cost a retailer money as anything perishable like meats etc. they can't lawfully put back on the shelf. Walmart's been nailed doing that numerous times by State Attorney Generals.

I think both sellers and buyer metrics should be available to view as ratio's of good vs bad transactions, that simple but its not going to happen so rather moot go into detail.

retro_entertainment_collectibles · ‎01-09-2023

@maxine*j wrote:
@retro_entertainment_collectibles wrote:
... There has been occasion when I've been shopping and get to the checkout line only to end up saying to the clerk, "I don't want this and that, but I do want this." Hmmm.
Yep. And no one who worked there ran over and pinned a BAD BUYER sign on your back. Or announced over the loudspeakers, AWFUL CUSTOMER AT REGISTER TWO. And the clerk didn't tell everyone else in line, THIS JERK BUYER CHANGED HIS MIND.

Of course not. You're the customer and so you are treated as though you are always right. And, in this particular instance, you did nothing that caused the store anything more than a bit of aggravation and a bit of manpower for re-shelving.

I don't know where so many eBay sellers get the idea that retail is always smooth sailing, that every transaction will be in their favor, that they are not required to deal with the entire range of human behaviors, that they are exempt from taking the bad with the good, that they will never experience any loss of time, energy, effort, or money. La-La Land.

Oh my gosh you make me laugh! You've a dynamite sense of humor.

But I do hereby swear, "I have never engaged in retail cart abandonment so help me Visa/Mastercard."

albertabrightalberta · ‎01-09-2023

@mcw1627jed wrote:
There is no Reason to not have a system where a seller could block non-payers from the start.
You could clean up a lot of the trash on here by just by doing that.

There IS a system. It's in your buyer preferences.

albertabrightalberta | Volunteer Community Mentor
"I can explain it to you, but I can't understand it for you."

soh.maryl · ‎01-09-2023

There IS a system. But it depends on every single seller who has a nonpaying bidder cancelling with the reason "did not "paythen pursuing it to the end. After opening that case, the seller returns to the case on day #5 and asking eBay to step in.

This accomplishes two things: Seller gets FVF refund and can relist if he wishes and that buyer gets a strike. Sellers can set their requirements so they don't have to deal with buyers who have two strikes in twelve months.

However, if it's a buyer who has never made an eBay purchase previously, there is no way for eBay to magically know that he is not going to pay.

retro_entertainment_collectibles · ‎01-09-2023

@maxine*j wrote:
@retro_entertainment_collectibles wrote:
... There has been occasion when I've been shopping and get to the checkout line only to end up saying to the clerk, "I don't want this and that, but I do want this." Hmmm.
Yep. And no one who worked there ran over and pinned a BAD BUYER sign on your back. Or announced over the loudspeakers, AWFUL CUSTOMER AT REGISTER TWO. And the clerk didn't tell everyone else in line, THIS JERK BUYER CHANGED HIS MIND.

InSkiDentally, I was part owner in game store w/ other stuffs... You're right 110% and oh my gosh I'd say 70% the clientele in desperate need of wheel alignment and new "bearings." Talk about getting all types!

I recall one customer who if ya' ask ANYTHING outside gaming answer be, "All I do is game." Oh my gosh we used to laugh! None of the store owners big gamers and thus well... We get unique perspective of this LaRGe segment of the poopulation.

Happy customers? Sure! We offered better than Gamestop etc etc etc trade-in's unless one wants cash and that suit so many who "Got's the feeva! Gots that's Gamin' feeva!"

"I just has to has me Grand Theft Auto 5 NOW cuz' the doctor told me if I don't get it soon my testicles will explode!"

Seriously, you would NOT BELIEVE what walks into a game store more or less the TROUBLE. Lots of it same stuff you see here, imagine that? Sell a system, get back a different system, "Doesn't work." We'd put a seal on the systems but that not stop em' trying. Then you've the entities bringing in stolen property and subsequently the police taking said property and out every red cent atop having to make statement, provide video, etc. In fact, we ended up requiring any customer trading in anything to have their ID's on file and then some. Gamestop need that? Nope. They're a corporation, we're a tick LOL.

Have mom's & dad's in w/ small children having to tell "The Gamers" to watch their language which ALWAYS GOES OVER REALLY WELL not to mention having to listen to em' talk about games. Like I am EVER SO THRILLED to learn someone's a Level 15 Mage in some game and hear about all their exploits... Oh yeah, what could POSSIBLY BE BETTER?

Lastly ALWAYS FUN when customers buy new games for $60 and three days later after they've completed them having not rested in 72 hours AND LOOKING SO get all erect when told Trade In Value is $30 and cash $25. Of course, 99% take it as "I just's got's get me some more uh that!" Its like the entire video game culture has been made to "Accept" via the people who make the stuff. Retailer, well, new $60 game we'd make like $7-$8 per copy sold, you do the math, $52 a copy, say order 20 for the store, $1040 clams to make $160 before eggspences assuming no troubles. But ya got have that stuff, that's why customers come in trading in the other stuff.

Now ME... Well... As partner I did PC software and for most part like trying sell snow to eskimos.

soh.maryl · ‎01-09-2023

"Do it enough times . . ."? Per eBay rules, sellers aren't allowed to ever leave negative FB for buyers, not even once.

femmefan1946 · ‎01-09-2023

If those sellers who left negs had instead opened Unpaid Item Disputes, the buyer would not be able to buy on eBay anymore.

There is no Reason to not have a system where a seller could block non-payers from the start.

You can automatically Block bidders with UID Strikes in your Seller Preferences or Buyer Requirements.

I'm amazed that you have not learned that in spite of your 24 years on eBay.

femmefan1946 · ‎01-09-2023

@ittybitnot

Try it at the payment line in a live auction house, and see how far that gets you.

We have a live auction house.

And when that happens:
The bidder will not get our next catalogue.

The bidder's bids will be ignored.

The item goes into the next available auction, with apologies to our consignor.

The consignor is not charged our normal fee.

The bidder's name is shared with other auction houses.

Which is pretty much the same as the effect of a UID Strike on eBay.

The bidder gets a Strike.

The bidder will find himself unable to bid in many other auctions.

EBay will refund any fees that may have accrued. (But not Reserve or other non-refundable)

I think both sellers and buyer metrics should be available to view as ratio's of good vs bad transactions, that simple but its not going to happen so rather moot go into detail.

I strongly agree with this.

https://sparks-auctions.com/upcoming-auctions/

iart · ‎01-09-2023

A big reason that this has been fact for many years is that sellers used negatives, or the threat of a negative, against buyers as retaliation for negatives they got - and wholly deserved.

Besides, if you leave them a negative, can't they leave you one in return? And wouldn't that impact you, as a seller, a lot more than they, as a buyer?

soh.maryl · ‎01-09-2023

Sellers CAN NOT leave negatives for buyers. It's one of eBay's rules.

So it's hard to understand why an experienced seller or buyer would even think of it as a possibility.

slippinjimmy · ‎01-09-2023

@soh.maryl wrote:
Sellers CAN NOT leave negatives for buyers. It's one of eBay's rules.
So it's hard to understand why an experienced seller or buyer would even think of it as a possibility.

Only one reason I can think of......

This is the first time in 15 years that have ever wanted to give a neg to a buyer.

Paranoia strikes deep
Into your life it will creep

ittybitnot · ‎01-09-2023

Sellers CAN NOT leave negatives for buyers. It's one of eBay's rules.

@soh.maryl

While presently that is true, it was so nice back in the day to leave the red donut for a 'customs hanger' that filed for INR while items were in customs waiting for duty to be paid, got their refund and proceeded to then pick up their now "free merchandise" at my expense.

It was so nice back in the day to actually post the truth about a buyer that sent back a designer garment what was now used, soiled, and torn after their pictures were published all over social media wearing the exact dress they claimed was not as described.

eBay touted that a buyer that had a "bad experience" would never come back. Unfortunately, they do....over and over and over again. Tell me a buyer that files a false claim saying a gold bracelet is SNAD, and returns a box of rubber bands does NOT deserve a red donut, even for a little while.

Transparency in the marketplace was an honored tradition. Now, secrecy reigns, and we are not allowed to know that the buyer of your used Iphone has purchased 10 in the last month, and filed claims on all of them. eBay sellers were even DIRECTED by CS to reciprocate a red donut for a buyer that left you one, so that they could be removed. STrade used to charge a $25 dollar fee for red donut removal with eBay's blessing.

Itty
eBay dinosaur

femmefan1946 · ‎01-09-2023

the red donut for a 'customs hanger'

This is why the Global Shipping Program is a great help to the seller, and why Freight Forwarders are the second safest destination.

With the GSP the import fees are paid by the buyer even before the seller is told to ship.

With forwarders, usually (but not always) import fees are paid by the forwarder as part of their service to the buyer/importer.

No hangup at customs because the duty and sales taxes were paid stateside.

And delivery to a forwarder is considered Delivered by eBay.

I am not sure if the new International Shipping program will offer the same seller protection.

retro_entertainment_collectibles · ‎01-09-2023

@femmefan1946 wrote:
the red donut for a 'customs hanger'
This is why the Global Shipping Program is a great help to the seller, and why Freight Forwarders are the second safest destination.
With the GSP the import fees are paid by the buyer even before the seller is told to ship.
With forwarders, usually (but not always) import fees are paid by the forwarder as part of their service to the buyer/importer.
No hangup at customs because the duty and sales taxes were paid stateside.
And delivery to a forwarder is considered Delivered by eBay.

I am not sure if the new International Shipping program will offer the same seller protection.

There's all sorts of hangups that can and do happen. For example back in the day was a biz that created their own unique CDRoms with mostly well organized public domain content. Maps, this/that, they'd buckets of em' and we were approved be a reseller. Didn't sell tons the stuff but hey, $6 here, $7 there gross, ok. So we get an order for CD that's everything you dont want to know about Wicca right? We entered the data in, drop ships it to an FPO... Customer never got it an went batsomatic. Ordered up another had it sent out, never arrives and he's the point of name calling and threats right?

So do the leg work find out parcel passes through MacDill Airbase where Military Post take over, once we got that far we'd answers pretty quick. Told he's in a warzone and wasn't difficult figure out where being either Iraq or Afghanistan and yeah, 1+1=2, probably not a good destination spiritually speaking for all you want know about Wicca yet were afraid to ask.

Oh... Amendment: Yes, we were out $40 or $50 clams on the mess.

ittybitnot · ‎01-09-2023

This is why the Global Shipping Program is a great help to the seller,

@femmefan1946

The GSP was only helpful to a seller for eBay claims of INR or damaged in shipment. If a payment dispute (aka chargeback) was made for either or, there was NO eBay protection for a seller and it was reverted to "it is the credit card company and nothing we can do" mantra.

All other item not as described eBay claims made against the seller required the seller to front the return from the international destination. Of course their was the option to refund and let the buyer keep the product for free.

Though I did see in a Q&A discussion about the new "replacement" program for the GSP that the protections apply to both eBay claims AND Payment Disputes, it was only a response by eBay staff in a discussion forum. It is not posted policy which remains vague and non-committal as far as I can see.