03-14-2022 07:14 PM
So I'm sending out offers to buyers, and I made a mistake with one of them. It was pretty obvious that it was a mistake, 80% off a silver coins (so basically the buyer is getting an ounce of silver for $5, you'd have to be visiting from Mars to not realize I didn't do that on purpose).
That's all fine, I made a mistake, I'll honour the sale, no problem. I tell myself I will never learn from my mistakes if I keep bailing myself out of trouble with excuses and rationalizations.
So the buyer accepted the offer... but THEN... he writes a long "rant" type of eBay message telling me how wonderful I am, how much I must appreciate him as a customer (he's never bought from me before), how it's the greatest gift he ever got, what a generous person I am, and how he'll treasure the coin forever. (Insert finger into mouth right about now...)
OK, I get it that I made a mistake, the buyer accepted the offer, and not shipping can mean bad feedback or worse, a defect.
There's no need to write all of that knowing I made a mistake and probably feel pretty bad about letting a $27 coin go for $5... Just pay for the coin and shut your mouth. None of that noise was going to change how I proceeded with the sale after he paid.
C.
03-15-2022 04:02 PM
I think you may misunderstand what the Community threads are here for. It allows both buyers and sellers to have a place to come and discuss things with their peers. There is nothing wrong with that.
The OP's intent from the moment they sent the buyer the offer and realized they made a mistake, was to honor it. The OP has given any of us any reason to believe they were ever going to do anything less. So to lump them in with sellers you may have had issues with is unfair.
Clearly you have some problem sellers, I get that. But just as there are some bad buyers out there, there are bad sellers. It is a two way street.
03-15-2022 04:06 PM
no i didnt misunderstand. i know exactly what the ebay community is for. i agree there are bad buyers for sure, but to honestly assume the buyer in this situation was not sincere in being appreciative of the sale is a little much.
03-15-2022 04:15 PM
@hkfever456 wrote:no i didnt misunderstand. i know exactly what the ebay community is for. i agree there are bad buyers for sure, but to honestly assume the buyer in this situation was not sincere in being appreciative of the sale is a little much.
"Appreciative of the sale"? Is that what you think sellers need to be? Then should buyer's also be appreciative that the seller offered the item for sale? I only ask because I'm not at all sure what you mean by "appreciative".
I know I'm grateful for my customers and I treat each and everyone of them with respect, even if they are not respectful towards me. I see it as just part of the job.
Everything is a two way street on Ebay. There is no need for buyers if there aren't sellers to sell things. So we are all dependent upon each other to varying degrees. One is not any more important than the other. None of that however has anything to do with what transpired for the OP. The OP simply shared their thoughts here. They never said they were going to write to the buyer or respond to what they said. They simply gave us a summary of the email and their opinion of it. Some agree with the OP and some don't. Which is simply the nature of a discussion board.
03-15-2022 04:41 PM
I think you misunderstood. i was talking about the buyer being appreciative of the sale. i wasnt talking about the seller. what i mean by appreciative is that sometimes when people get a good deal on something they return to buy more things from the seller. I have in the past.. that is an old sales tactic. it used to not be about just raising prices or giving a percentage off of the cost of something. and also,
ebay is a buyers website. first a foremost. if there are not any people buying, it doesnt matter what you have, or what price it is. It is a place for people that have something they want to get rid of to be shown to a wide audience. usually stuff that didnt sell at a yard sale, but then people started trying to make a living at selling things on ebay. and here we are. The op comments just solidifies that the attitude of a lot of sellers is entitled. That they cant even accept some kind words in a message without accusing a buyer of rubbing salt in the wound. I understand its a discussion board but why bring it up? what was the purpose? just to complain? get moral support? get tingly feelings in their brain from the people they have never met giving them a thumbs up? i didnt see the point of this post, other than to complain, gripe, and accuse. it brings the sense that this is how all sellers act/feel about their buyers. i guess minus you, since you appreciate your customers.
03-15-2022 05:47 PM
@hkfever456 wrote:you judged the buyer as not being sincere, and came on here to blab about it? read your title again, seems like the pot is calling the kettle black. At least youre going to honor the sale, ill give you that. alot of scum bag sellers would just end the listing. At that point if they cant take a hit of that amount then they shouldnt be trying to sell here. The buyer might decide to buy other things from you. sometimes a good deal motivates buyers to buy more, rather than attempt to force a buy by raising the price tactic. i wish more people had self control, then ebay would be back to the garage sale website it used to be known for.
I have difficulty telling if someone is sincere or not... I'll admit I'm not really sure, it could be how he expresses his gratitude. But it didn't sit well with me which is why I used a "discussion forum" to "discuss" it, and get other points of view from other sellers.
The only time I've ever cancelled a sale is because I don't have the item (lost/misplaced, or in many cases it accidentally got relisted and it already sold, and thankfully my buyers were understanding and didn't leave bad feedback). I've also cancelled on scammers (read - false SNAD and new account to circumvent BBL). Thankfully the number of scammers has been very few.
C.
03-15-2022 05:52 PM
Thank you for the further explanation. I understand better.
Yes that can be a good marketing plan, as you said used for many years. It is called a loss leader program. You go into it knowing you are going to lose money on some things in the hopes of drawing in more customers to sell other things that you will make money on.
I would disagree with "ebay is a buyer website, first a foremost, if there are not any people buying, nit doesn't matte wat you have,..." The thing is if the Seller's aren't there FIRST, the buyers have nothing to look at. Which is why I said earlier that Buyers and Sellers are equally important to the function and viability of the site. We are dependent upon each other and one will not exist without the other.
Then there is this statement coming from someone that does not appear to have any selling experience "the op comments just solidifies the attitude of a lot of sellers is entitled." How is that? A seller that is willing to honor the price they offered the buyer even though they made a mistake and that mistake is going to cost them real money. How is that seller "entitled"? Because there opinion of what the buyer said doesn't match with your opinion? What kind of sense does that make? Why does their opinion have to match yours?
They brought it up because it bothered them and they wanted to see what other seller's opinions were. And it has been a mixed bag. However that does not in any way make it seem this OP is "entitled".
So it is OK for you to accuse others of certain actions but it is not OK for others to do that. Because you certainly have done the same thing.
03-15-2022 05:54 PM
You are doing just fine. IMHO you did nothing wrong. I'm unsure why the other poster has issue with it. But you acted like a good and responsible seller.
03-15-2022 05:57 PM
You're a good seller.
03-15-2022 06:03 PM
@mam98031 wrote:You are doing just fine. IMHO you did nothing wrong. I'm unsure why the other poster has issue with it. But you acted like a good and responsible seller.
I say what's on my mind with no filter, and it bothers some people.
It's not a great trait, but I survive at my job when I have to answer phones as a result... The turnover in the call centre is amazing, most people don't last 3 months. I've been there 14 years.
C.
03-15-2022 07:13 PM
their opinion doesnt have to match mine, but to automatically accuse a buyer of rubbing salt in the wounds and assume they are trying to make you feel worse is a little odd. maybe its ebay burn out but from my standpoint as a buyer and someone that does not sell, i have the perspective of knowing who im going to buy from and who im not. I dont think ive accused anyone of doing anything they clearly arent doing. key word, clearly. from a buyers standpoint it just looks like op came to bash a buyer because they were thankful and op didnt read it that way. no clue as to why. just because? no indication as to why op would think that way other than the buyer got a good deal.
I disagree that ebay needs sellers more than buyers or just as much. people are always going to have stuff to sell, but there will never always be buyers to buy those items. It gets into dangerous territory when sellers start having an entitled attitude where they think they are doing buyers a favor by selling them merchandise. It is harder these days to find reasonable sellers and buyers.
i do in fact not have any selling experience on ebay, and if op is only seeking words from other sellers than that is not good. plus its a discussion form so i dont really need to have selling experience in this case.
03-15-2022 07:34 PM
The OP did what they had to do and did it right gritting their teeth and honoring the sale. Where they went sideways was letting their perception of the buyer's message get to them.
I think it might have went like this; OP was a bit miffed at themselves for bungling the offer and being irritated with the whole transaction read the buyer's message and transferred their anger to them, maybe mistakenly. They already said they have a hard time reading sincerity, in an email it's doubly hard to do.
The disturbing part of this thread is all the responders saying block that buyer, BBL right now. You gottta be kidding, block that buyer for taking the deal offered and thanking the seller profusely ??? Where do these people come from, I wonder
To OP; You did everything right, hope you've calmed down by now. As for blocking the buyer, they might develop into a valuable repeat customer, so think about it
03-15-2022 08:14 PM
thats what im talking about. its hard to find decent sellers now. the people saying to block the buyer just floored me and all the other posts i made of greedy sellers just validates all of it. its insane. im almost shocked the op honored the sale. Glad they did, but the attitude of some sellers is astonishing. If sellers are burned out of ebay, get off of it. i know they can get scammed too but man, what an eye opener. im glad i dont buy from ebay anymore.
03-15-2022 08:56 PM
IDK none of us have access to the entire message, so I can't really address that. But you are doing EXACTLY what you accuse the OP of doing except your snap judgements are of the OP. Why is what you post OK in your book but not the OP's. It makes absolutely no sense to me.
You are also either not reading my posts correctly or are just trying to make them seem something they are not. I have REPEATEDLY sale BOTH buyers and sellers are important to the growth and survival of Ebay. No where did I say that Sellers are more anything on Ebay. It simply is logic. If there were no buyers there would be no sellers here. If there were no sellers here there would be no need for buyers. It is simply how it works.
Not one seller on this thread said they felt they were doing ANY buyer a favor to sell to them. That is you creating something that wasn't said by anyone to include the OP.
To understand what it takes to sell here, you most certainly do need selling experience. You keep making assumptions about sellers, some of which likely come from your buying experiences and others likely from not understanding the Seller's side of a transaction.
03-15-2022 09:01 PM
Now wait, what makes a "greedy seller" by your definition. The OP sold their item at a significant LOSS. So where does the greed come from on this transaction exactly? The buyer accepted the offer knowing that the seller made a mistake and that the price significantly less than they should have paid. So in this transaction, who is being greedy? Specifically this transaction as this is what this thread is about.
03-15-2022 09:05 PM
If have read the whole thread there have been other sellers that said that they have had the same experience where they made a pricing error and still honored the sale. I've done it as well a few times over the years. So while you may be shocked, it is far more normal for sellers to step up and honor stuff when they make the mistake.
I get it though, there are certainly sellers out there that wouldn't. They would come up with some reason to cancel the transaction.
You are also making assumptions that any seller on this thread is "burnt out".