mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Last year I got a couple of these. One I was refunded 11 cents, still don't know why. But another one they charged me like $10 or some such nonsense. It boiled down to the person that decided my package needed to be upgraded because it didn't qualify for the shipping method I used was wrong. They simply didn't understand the rules. It took a little time on the phone, but I got it cleared up and my money back.
So they aren't always right.
I had to print two labels this morning. This is what the first-class selection looks like. Max weight is 15.9 and dims are too generous, but I know better. I only consider 13 oz. or less as first class. the two items I'm shipping this morning are 3.6 oz. & 9.8 oz
I also noticed the signature require cost went from $2.90 to $3.10
@sextons-sweet-deals wrote:I had to print two labels this morning. This is what the first-class selection looks like. Max weight is 15.9 and dims are too generous, but I know better. I only consider 13 oz. or less as first class. the two items I'm shipping this morning are 3.6 oz. & 9.8 oz
I also noticed the signature require cost went from $2.90 to $3.10
I'm not sure where we are right now with your initial problem, but why would you only consider 13oz or less as first class mail if you are printing your labels online? Also, what does this screenshot clear up? I've shipped thousands of 1st class packages with online labels (many over 13oz) with zero notices of postage due.
I went back to the original listing of an item I sold and clicked sell similar to see what my shipping settings were.
I did a flat rate of $10 for all buyers to cover signature cost and still being charged extra. I selected "parcel select ground". Item shipped on 24 and delivered on the 28th.
This is what the notice said:
Reason: | Package weight different from specified |
Weight on label: | 0lb 0.96oz |
Actual weight: | 0lb 12.8oz |
attached is the receipt from post office.
less than an ounce would be an envelope?
@sextons-sweet-deals wrote:I went back to the original listing of an item I sold and clicked sell similar to see what my shipping settings were.
Okay, when you do, the area you should be interested in is this section at the top of the form, where you state the package weight and dimensions:
The Weight section should be showing the correct weight of your package, as weighed by you. The Dimensions section should also match your package.
If you did not upload an estimated weight (or package dimensions) when you created your listing, you will probably see 0 lbs., 1 ounce for a package weight, and 1"x1"x1" for package dimensions. If so, you need to correct those numbers before you continue.
You can buy a label for those wrong values, but you will end up paying postage for a 1-ounce package instead of (in your examples) a 10-ounce package or a 7-pound package. The weight verification machines within the USPS sorting facilities will catch the postage discrepancy and bill you for the difference. The messages you have posted here are telling us that that's what happened.
Regarding the photo of a post office receipt that you showed us, that shows the correct weight of your package when you handed it over. It does not show how much postage you paid when buying the on-line label, or how much weight you declared for the package when buying that label.
