Sold items (Preordered) disappeared from eBay entirely after 90 days

[luna-7890]

I have sold some items that had release dates as far as 4-5 months past the sold date (customer bought aware of this). Usually I would go to my shipping tab to ship items I have sold when available. These items disappeared without my acknowledgment. I found out once the customer emailed me with the order information. 

So I called eBay and spoke to someone offshore that was incredibly unhelpful. They could pull the item up but could not tell if it was shipped. They told me to open a case with usps and provide the item number and in exchange they would give me the tracking information. Well, no they CAN NOT do this. So I had my customer open up a missing items case... eBay messed that up too. eBay collected the money from these sold items but because they haven’t shipped the funds are still in Limbo. I don’t have the funds, neither does the customer. eBay has them and I’m not getting the help I need! How can I get these items to show again? This is completely irritating because I use eBay as a tool to track what I sold and if they are deleting sold items that haven’t even been marked as shipped how in the heck am I supposed to keep track of it?

[coastaltechsolution]

You sold item's that you did not have in stock? 

Buyer paid for items?

Now buyer wants refund because you cannot ship said items that were not in stock? 

Am I missing something here? 

[tdumonde2014]

What you're doing is against eBay policy, all pre-orders must be shipped within 30 days of sale. EBay has always removed sold items after 90 days.

[dhbookds]

Just for your information here are the rules for pre sales:

https://www.ebay.com/help/policies/listing-policies/presale-listings-policy?id=4252

You have to guarantee shipment in 30 days..............not 4 or 5 months............

have your customer file a INR claim in paypal............

[numisnorway]

ebay removes sold listings after 90 days, even the ones from your own archives because they are so eager to sell that information to worthpoint.

[go-bad-chicken]

If you are going to keep doing what you are doing then you need to be printing hard copies of the order details page so that you will have a record with customers information or at the very least take a screenshot of your customers details. eBay to my knowledge has  always removed a sellers transactions after 90 days.