Selling

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Update to Image Issue

Hi all, Thank you for your patience and once again we apologize to everyone who experienced issues with being unable to view images in listings as the images are taking time to load or no images available.The Product team has informed us that the iss...

Will it consider as scam or cheated buyer?

-Buyer disputed the transaction with reason “no authorize transaction”. We sold items thru ebay website, using paypal transaction,- Why does paypal accept dispute from buyer's institution after 4 -5 months of selling? After 3 months of selling, No mo...

Resolved! buyer reneged

item sold on eBay and after attempting to get buyer to pay, he/she reneged and stated didn't have the $...I asked him/her to contact eBay and notify them of the situation...eBay continues to charge me $21.50 for the sale which did not go thru, but I ...

Refunding buyer after they paid

I’m fairly new to selling on eBay. A customer bought an expensive item from me (over $2000) and paid via PayPal but then a few hours later said they can’t afford it and wanted to cancel. I canceled the order and it now has said cancellation pending f...

Video content still allowed?

Just reviewed and older video policy.. Does this still stand?https://community.ebay.com/t5/Selling/Video-in-Listing/td-p/29646764 Would be a shame if they ever take away the ability to boost our sales using video content!

Resolved! Can a buyer whose bid I canceled still leave negative feedback?

I have a very suspicious bid on my account, but I have never canceled a bid before and am curious if the buyer can leave negative feedback due to a canceled bid on an ongoing auction. Thanks!

Geico Advertisements

I have one complaint. I pay good money in fees when I sell something. I don't appreciate seeing "Geico" advertisements on my for sale pages. That is not treating your customers correctly.

How to extend payment time without eBay opening unpaid item case, etc.

Hello! I made a potential buyer an offer on something he was watching and he said he would like to accept the offer and pay next week. If his feedback is good, I would be ok with this, but how do I stop the automatic unpaid item case eBay will open, ...

Shipments delayed since December 8. Should I start filing claims with the USPS?

I currently have 30 INR cases opened with shipments dating back to Dec 8. Do you think I should I start filing lost claims with the USPS or wait a little longer?

Please help - buyer threatening to open case after receiving pictures without frames

I’m looking for some advice if possible. I’ll try and be brief, here’s my dilemma:I had two oak framed prints listed for sale for £85 (I bought them for £139 and they’re still retailing at this price). I stated in the listing that One of the frames w...

how to I sell one plate to a buyer when 7 plates are listed for sale?

I have listed 7 dessert plates for sale. A buyer wishes to buy one. The post is set to expire soon. How do I sell her 1 plate and leave the rest on line for sale?

Editing Listing/Selling Format Type

I have had an item listed for way too long as a "Buy it Now. I want to change it to an auction. I can't see any way to make the change. Surely they don't expect me to start from scratch inputting the data that has already been entered.How do I make t...

what to do when an item is not moving?

Magnavox FCD196BK02 compact disc music system automatic turntable TESTED WORKS | eBay I have had this item listed as an auction and buy it now I would love some tips and ideas to know what I am doing wrong as I would like to see this item sold becaus...

Resolved! Please stop accusing everyone of being a scammer

Sellers are accusing buyers of scamming. Buyers accusing sellers of the same. This does no good for eBay’s reputation and all of our sales! A buyer paying slow or a seller shipping slow are not scammers. People with family emergencies are not scammer...

Ebay denying my refund request even though I won my appeal

Long story short, Ebay made an error refunding a buyer for $625 90 days after the original purchase date. I opened an appeal won and won. Ebay agent even said to me that they found "the return has been closed erroneously, and we apologize for the inc...

Resolved! Questionable on buyer who is requesting refund.

This buyer notified me 18 days after documented delivery that he did not receive the $110.00 item sent although it showed handed to the resident. I'm perplexed. I can open a lost item with the PO, but I think this guy has a history that eBay needs to...