So now we are responsible if the package is

[mg152]

Stolen from the buyers porch, mailbox, car trunk etc.....

I will certainly be leaving as a seller as soon as I sell all my junk and get my money 

[csbbct]

@mg152 - Where are you seeing that we will now be held responsible for stolen packages?

[hioctane62]

---

@csbbct wrote:

@mg152 - Where are you seeing that we will now be held responsible for stolen packages?

---

https://community.ebay.com/t5/Service-Metrics-Shipping/Will-ebay-side-with-buyers-even-IF-tracking-s...

[sharingtheland]

---

@mg152 wrote:

Stolen from the buyers porch, mailbox, car trunk etc.....

I will certainly be leaving as a seller as soon as I sell all my junk and get my money 

---

Looks like you found the information in the Seller Update, so I don't need to provide that link you wanted.

[gew6463]

Wow!!! Thanks for the Link. That is just crazy!

ONE Requirement (if seller wants to not be held responsible for a 'delivered' item) is to have Buyer's ADDRESS on the tracking..USPS does NOT have this. 

Things are going to go downhill from here I think 😞 

[csbbct]

---

@hioctane62 wrote:

---

@csbbct wrote:

@mg152 - Where are you seeing that we will now be held responsible for stolen packages?

---

https://community.ebay.com/t5/Service-Metrics-Shipping/Will-ebay-side-with-buyers-even-IF-tracking-s...

---

That's under the section that says what I copied here below, so I took that to mean you would only be covered if tracking was uploaded before the expected delivery date.  In that FAQ, it even says "The best way to protect yourself is to upload tracking for each order you receive as soon as possible."  I guess it's not really clear so I wish they would clarify.  

Upload tracking to prevent "item not received" claims

Starting September 10, 2018, you will be required to upload tracking in the structured data field before the estimated delivery date has passed in order to appeal an "item not received" claim. eBay will not protect you from a claim if you send the tracking number to the buyer via email.

Without tracking information, eBay can't protect you because we won't be able to confirm your item was delivered.

[paulhua3]

That is not true.  Over the last year or so I have had about 5 buyers claim they did not get their item when tracking showed delivered and I was not forced to refund any of them.  I believe in one case eBay refunded a buyer out of their pocket.

[luckythewinner]

---

@mg152 wrote:

I will certainly be leaving as a seller as soon as I sell all my junk and get my money 

---

So you'll be leaving as a seller when you are done selling? 

[missjen831]

---

@gew6463 wrote:

Wow!!! Thanks for the Link. That is just crazy!

ONE Requirement (if seller wants to not be held responsible for a 'delivered' item) is to have Buyer's ADDRESS on the tracking..USPS does NOT have this. 

Things are going to go downhill from here I think 😞 

---

FedEx and UPS don’t show the address either. So......what carrier does eBay want you to use?

[coffeebean832]

I have a suspicion that city/state or zip is still acceptable for seller protection but that part of the text has been moved into the hidden policies.

I think they may make case-by-case decisions based on past seller and buyer behavior. Like if a seller gets a high number of INRs despite tracking they will look at that more closely, and vice versa if a buyer files a high number of INRs despite tracking they will look at that more closely.

Of course this is all speculation and I will not be surprised if they change things down the line to say that sellers are responsible for all missing packages even if it's the fault of the buyer for not providing a safe delivery location. They did change all the wording in the policies to support this kind of change so this is when we should consider ourselves warned...

[gew6463]

On the other thread which is referenced here, the EBAY Rep seems to not quite want to be pinned down on the exact meaning/implications. Address was said to be a requirement (USPS shows zip code), but then He said it means the case will be reviewed if you have tracking, and a decision made.

Ebay may be paying the out-of-pocket now to refund buyers, but I doubt that would be the case long-term. It strikes me that they may gradually be moving towards that being the buyer's responsibiliy (IMHO).

Thankfully, I don't tend to get many cases like this. But I feel very badly for those already getting hit by unreasonable (in some cases) new policies. It's not good for seller morale overall. 

[myoasisjewels]

as long as you print your shipping labels thru ebay you should be covered if the item shows delivered and the buyer claims not received. the address would show on your copy of the shipping label together with the tracking number.  if you print your shipping labels thru paypal be sure to always check that the tracking number is automatically added to the ebay side of the transaction, because sometimes it does not and has to be done manually.

[missjen831]

---

@coffeebean832 wrote:

I have a suspicion that city/state or zip is still acceptable for seller protection but that part of the text has been moved into the hidden policies.

I think they may make case-by-case decisions based on past seller and buyer behavior. Like if a seller gets a high number of INRs despite tracking they will look at that more closely, and vice versa if a buyer files a high number of INRs despite tracking they will look at that more closely.

Of course this is all speculation and I will not be surprised if they change things down the line to say that sellers are responsible for all missing packages even if it's the fault of the buyer for not providing a safe delivery location. They did change all the wording in the policies to support this kind of change so this is when we should consider ourselves warned...

---

I agree with you there, even if it is speculation.

to be honest I didn’t care for the tone of the blues replies on the other thread and.....never mind, shouldn’t say what I want to say. I will say that my head spun when they said that the seller should choose a carrier that displays the address on the tracking history. What carrier in the USA displays the address? ontrac maybe? Ontrac is one of the most unreliable if not the most unreliable carriers! 

[missjen831]

---

@gew6463 wrote:

On the other thread which is referenced here, the EBAY Rep seems to not quite want to be pinned down on the exact meaning/implications. Address was said to be a requirement (USPS shows zip code), but then He said it means the case will be reviewed if you have tracking, and a decision made.

Ebay may be paying the out-of-pocket now to refund buyers, but I doubt that would be the case long-term. It strikes me that they may gradually be moving towards that being the buyer's responsibiliy (IMHO).

Thankfully, I don't tend to get many cases like this. But I feel very badly for those already getting hit by unreasonable (in some cases) new policies. It's not good for seller morale overall. 

---

I doubt eBay will pay out the buyers in the long term. They are already paying them for late deliveries under guaranteed delivery. On the boards we only see a fraction of the complaints from buyers who say they didn’t get their item despite the tracking. I think it’s reasonable to think that there is a considerable amount of these instances happening. And it is only a matter of time before word of this new change gets out & all the “how to get free stuff on eBay” scam guides are putting this info out too. Continually paying off buyers will not help eBay in the long run. It’s not a sustainable business model IMO. 

[gramophone-georg]

This is just notice to sellers being given by eBay that eBay is done coddling buyers who claim they did not get packages showing as "delivered" on their dime.

Now they'll coddle these buyers on YOUR dime.

Simple.