The eBay Community

Buyer return requested

Buyer is requesting a return on a recently received item. Item was sold as brand new and sealed (which it was). Buyer is claiming there's a tear in the packaging of the video game and claiming I deceived them by not mentioning this tear in the descri...

manual correction

Ebay has given me several escalation case numbers, but due to the situation, has needed to do this manually. I'm always told to wait 48 hours to follow up, but when I follow up, the manual change has not happened, and I have to redo the case, since i...

Resolved! elimination of China small packaging discount on mail May 2

Anybody know what percentage of Ebay sales are China small packaging sales?

eBay fraud

I have tried to deal with this problem for almost a month. I sold an item number 388071095164 on March 11, 2025 and still haven’t received any commissions, In fact eBay has deleted the whole transaction from my site. I know the date of sale I know wh...

Approval to ship items from an overseas warehouse

Hi, i'm trying to list an item and im getting this massage that im required to apply for an approval to ship items from an overseas warehouse.Please advise what i need to do. Thanks

item cancelled after payment made

Bought and paid for an item for a buy now price. Shortly after PayPal paid seller. Received a cancelled notice and refund. Then saw item relisted on eBay at a higher price and seller would not let me bid or purchase item. Is this common on ebay.

Increase in Fraudulent Returns from buyers with 0 feedback rating

Sales have never been better for my store in the last couple of months but with that, I have also noticed increase in fraudulent returns. It's basically a 0-feedback buyer purchases a high dollar value item and then initiates a return with "INAD" wit...

Wahhhhh Broken...

Taking a box of candle making jars I just listed upstairs to my storage area to stay safe... hit the corner of the box on the wall... Down it went... Set of 9 and only two made it! Wahhhh! What are your wahhhh moments? LOL