Slight product defect. Am I responsible?

[tlynnj83-0]

Hello All,

I sold authentic shoes with original tags receipt and box. Buyer realized second imprint on sole inside one of the pairs of shoes. Had I noticed I would have mentioned it in the listing. The listing is set up not to receive refunds. The buyer has not asked for a refund yet. Am I required to give a refund?

[annikslova0]

Tell the buyer to return for a refund and pay the return shipping for them

[ed8108]

Buyer can choose to open a ebay SNAD

[missjen831]

Yes you are responsible. If he opens a return request, you have to accept the return, pay for return shipping and refund in full.

[emerald40]

Apologize to buyer and tell him if he is not happy that he can return them for a refund.

And yes, if he opens case, you have to take them back.

No returns is for remorse only.

[ersatz_sobriquet]

Oh good grief. They're going to put their foot in there for gosh's sakes. That imprint is going to be naturally dirty soon enough. 

Don't fall for this...this is a partial refund ploy. This is not a flaw worth any part of a refund. 

What did the customer say except pointing this imprint out? Did they ask for anything? Sounds to me they are hoping you are shaking in your own *boots* and will start apologizing up and down and sideways and sending them money. 

Wait and see what they do. If they want to return, ask if they have worn the shoes, then politely decline if there is wear on the sole. 

If they open a case they will have to return the shoes to you, you will have to pay return shipping, and relist the shoes. But...I am betting on calling their bluff. Sounds like they want to keep the shoes and are just nit-picking looking for a nice discount. Don't fall for it. Call their bluff. Make them return the shoes if it gets to that point. 

Otherwise, if they aren't asking to return, politely point out that with a small amount of wear that double strike on the imprint is not going to matter soon enough, and apologize you missed it, and offer them NOTHING. 

[gone_4_good]

I would handle this by having them return the shoes at my expense 
Chances are they don't care about such a minor imperfection and still want the shoes but are looking for a discount.

[nowthatsjustducky]

Best to wait and see how the buyer responds.  If they bought these to actually wear, then a simple little imprint like that should be 100% inconsequential, since it would fade out and vanish anyway over the normal course of wear.

If they purchased these to be placed proudly in a glass display case, never again to be handled by Human hands, and never ever ever used for their original purpose, then you offer a return (unless eBay deems such a minor thing for a non-collectible to not count as SNAD).

Ball is in the buyer's court.  Wait for their response.

[the*dog*ate*my*tablecloth]

You know these are $300 collectible shoes right? They're not just some sneakers that someone is going to wear to the skate park and destroy. They're like designer purses. Would you want a designer purse with a misprint? It would make someone question the authenticity.

[emerald40]

I did not interpret the buyer that way.

I thought maybe he thought that the sloppy imprint meant they might be fake.

Would that brand's quality control allow the shoes to pass through?

[nowthatsjustducky]

Quality control is a luxury most manufacturers seem to cut costs on nowadays.  Doesn't matter if it is high end or dollar store stuff it seems.

[gone_4_good]

If thats the case get the return and contact adidas

[ersatz_sobriquet]

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@the*dog*ate*my*tablecloth wrote:

You know these are $300 collectible shoes right? They're not just some sneakers that someone is going to wear to the skate park and destroy. They're like designer purses. Would you want a designer purse with a misprint? It would make someone question the authenticity.

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Fine. buyer can return at seller's expense. 

Discount? NO. 

Good grief. Stinky sweaty feet are going to be put directly on top of that imprint which would fade naturally anyway. 

"If you are unhappy please return for full refund." 

Nothing else need be said. 

[southern*sweet*tea]

"Brand New! Box never opened! Authentic! Includes receipt!"

Maybe you should have opened the box...

[stuff4divas]

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@tlynnj83-0 wrote:

Hello All,

I sold authentic shoes with original tags receipt and box. Buyer realized second imprint on sole inside one of the pairs of shoes. Had I noticed I would have mentioned it in the listing. The listing is set up not to receive refunds. The buyer has not asked for a refund yet. Am I required to give a refund?

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What I would do: Offer a partial refund, return item or you can offer to see if you can have the imprint removed. Have them remove the sole and mail to you (offer to send a shipping label or refund them the cost of the label). If you can't remove it yourself, take to a dry cleaner to get their opinion and cost. Mail back if removed or tell them it can't be removed and what do they want to do?  Good Luck!