Simplify eBay

[blucrystl]

Hello, Ebay has been an overwhelming positive experience as a buyer. From a seller standpoint it is different. There is one simple thing that eBay could do to simplify the eBay selling experience and make eBay a more positive experience for seller AND buyers. That simple thing is to allow sellers to cancel a transaction if a buyer has not made payment in five business days. Buyer would be recognized by eBay as a nonpaying bidder and prevented from leaving negative feedback. 

We're all supposedly grownups here right? eBay's policy at this time is for seller to report a 'buyer' as a nonpaying bidder after two days then that person is allowed four days to respond.  This unfairly drags out the process of selling an item and receiving payment. And the buyer can then still leave negative feedback which they might be inclined to do after being reported as a nonpaying bidder. 

One person that I sold an item to left negative feedback for more than TWENTY THREE percent of sellers. Just by reading this abundance of negative feedback it could be seen that much of it was CLEARLY inappropriate.  

The ONLY negative feedback I have ever received was from this person. It was negative and inappropriate as it had nothing to do with the item I sold him. 

I noticed many others also received their only negative feedback from this person and many of these sellers left eBay after receiving negative feedback from this person so this person is driving a LOT of potential good sellers off of eBay. 

This person is still buying and selling on eBay. 

Anybody see a flaw in this simple suggestion I have made? If you agree with this suggestion I hope you will contact eBay and make this suggestion. 

BluCrystl

P.S. This message being sent using a computer that is 100% powered by solar energy 🙂

[fern*wood]

I have no desire whatsoever of messing around with a cancellation for an unpaid item.  Cancellations are one of the main things that can potentially be held against a seller.  Even if they added another allowable reason, such as non-paying, what would keep a buyer from complaining to ebay by saying they had every intention of paying but couldn't, and then a CSR might switch the reason to one that counts against me.

The current process actually seems to work just fine.   There will always be some buyers out there that will give bad feedback just for the desire to do so.  I've had my fair share--some I deserved and others not so much.   At least currently it isn't being held against us in our selling metrics.

[buyselljack2016]

One more thing.

Buyer can not cancel in the 1st hour.

It is poorly written.  The buyer can "request" to cancel.

A seller with good sense will generally just go ahead and cancel, but it is the sellers option to cancel, or not cancel.

I rarely deal with UPI's.  I do fixed with IPR 99% + of the time.

[tiramisu41]

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@blucrystl wrote:

What am I missing here???

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No offense meant, but perhaps eBay isn't the right selling platform fo you?

[blucrystl]

livadia,

You say: " ... perhaps eBay isn't the right selling platform fo you?"

??? I have no idea how you came to that thought. 

I gave a person SEVEN days to make payment before opening unpaid item case. I did not use the 'automatic' process. 

The person then used the full four days before making payment.

Once payment was made I prompty shipped item. 

Person had NO complaint about item or my service. 

However, person still left CLEARLY inappropriate negative feedback. 

This person had left more than 23% negative feedback for sellers at the time he left me negative feedback. MANY of these negative feedbacks were CLEARLY inappropriate.  Many new sellers who received negative feedback from this person left eBay afterward. 

If the suggestion I have made was in effect I could have VERY simply looked all the negative and inappropriate feedback he had left for sellers and canceled transaction.

End of story.

The person would have received an unpaid item strike and would not have been able to leave negative feedback. 

This person is still buying and selling on eBay and still leaving numerous negative and inappropriate feedbacks for sellers.

So, How is it that eBay is not right for me. 

Do you think eBay is right for this person that left negative and inappropriate feedback???

[blucrystl]

buyselljack2016

You say: "Buyer can not cancel in the 1st hour."

Please review eBay's current policies. eBay seems to state pretty clearly that a buyer may cancel in the first hour. 

After one hour buyer must request cancellation. 

It is then the sellers option to canel or not. 

A seller may cancel but will be subject to possible negative feedback.

[tiramisu41]

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@blucrystl wrote:

livadia,

You say: " ... perhaps eBay isn't the right selling platform for you?"

??? I have no idea how you came to that thought. 

So, How is it that eBay is not right for me. 

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Because it's eBay's railroad and they can and do run it any way they want to.   Therefore, sellers/potential sellers have to choices:  1)  Live with it;  2) Or don't.   Up to you what you'd like to do, but no amount of foot-stomping, anger, or lament is going to make any difference.  Sellers don't call the shots here, eBay (and to a large extent, buyers), do.

[saleencobra]

I'm sorry, but this is definitely not a helpful idea. For one, the length of time is not significantly changed.  I use unpaid item assistant, it works great. Some buyers are annoyed when they receive the email from ebay when the npb warning is generated. I do not think I have gotten any negative feedback due to this, but I have received some nasty messages. Oh well!  Is it annoying when someone bids/buys and doesn't pay? Of course, but unfortunately that is part of ebay. It's also a SMALL part. I would say I am experiencing less than 1% non-payers. I list less than 20 items via auction each week, and usually have another 180 items at fixed price. Most of my listings don't even have immediate payment required.  

You just need to move on. A worse scenario occurs when someone wants to return an item. Would you rather they paid, then said the item didn't match the description. Immediately upon opening their case ebay will withdraw the funds from your account (if you use PayPal). This happens even before they ship the item. They can take several days and then you wait for the item to return which is several more days. This all occurs where you have NO item yet to resell and no money from the sale. Plus you'll pay return shipping. 

Just use unpaid item assistant, and report any buyers that act inappropriately to you in these situations, and ebay will often remove the feedback besides addressing the buyer. Of course there may be another bad buyer out there. 

[blucrystl]

luckythewinner, Original message said five *business* days. In that time frame there would be at least two non-business days.

You say: "Sellers who are obsessed with quick payment,..."

Does giving a person AT LEAST seven days to make payment seem, in any way, to you that I am obsessed with quick payment?

This would be an OPTION open to seller. If a buyer contacts seller (communication, communication, communication!) to let seller know there is a problem seller could work with buyer.

[the*dog*ate*my*tablecloth]

OK I finally went to look at your feedback. You're complaining about a transaction that happened in April of 2016?

If that's your biggest issue, the system seems to be working pretty well for you the way it is.

[blucrystl]

dhbookds,

you say: "if a buyer pays they can leave their choice of feedback.........that would be true even in your 5 day scenerio ..."

and

"I don't "get" why this would be better than the present automatic process, ..."

First, it is a simplified, one step process versus the current two step process.  Buyer realizes seller can CHOOSE to cancel transaction after 5 business days. You bid, you win, you pay ... end of story.

With five business days to pay that I have suggested buyer does have one additional day to pay ... IF they are actually going to make payment.  Benefit: buyer

I don't have a problem with giving buyer one more day to pay. 

If a bidder has not made payment eBay's recommended two days what are the odds that they will make payment in six or seven days total ?

If they don't make payment ... then it is a simplified one step process. Transaction is cancelled and bidder receives an unpaid item strike and is not allowed to leave feedback.

System could be automated or not and seller could CHOOSE to give buyer more time or CHOOSE to simply end transaction. 

If, as a seller, whether I have chosen the automated process or not I see by day three that a person has not made payment AND I see this bidder has almost no feedback for other people OR there is LOTS of weird nasty feedback stuff .... then I am going to choose to cancel transaction at the earliest possible time ... and place this person on my blocked bidder list as soon as possible.