Hi. Im somewhat of a new seller, and have 161 positive feedback. I realized I accidentally misremisreprested an item that an eBay buyer paid me for yesterday. I havent sent the item yet and messaged her twice (yesterday and today) nicely explaining the situation and gave her the option of me cancelling the order/giving her immediate refund, or giving a partial refund of $40 and sending it. I haven't heard from her.
If I don't get a response from her by Tuesday will it harm my account if I take initiative and cancel it? I don't want to send it if she will turn around and file a SNAD, keep the item and then have eBay refund her. I also wouldn't feel right selling it to her at the price she paid. What would you do in my shoes? Thanks.
