eBay

classicfinds16 · ‎11-30-2019

Hi. Im somewhat of a new seller, and have 161 positive feedback. I realized I accidentally misremisreprested an item that an eBay buyer paid me for yesterday. I havent sent the item yet and messaged her twice (yesterday and today) nicely explaining the situation and gave her the option of me cancelling the order/giving her immediate refund, or giving a partial refund of $40 and sending it. I haven't heard from her.

If I don't get a response from her by Tuesday will it harm my account if I take initiative and cancel it? I don't want to send it if she will turn around and file a SNAD, keep the item and then have eBay refund her. I also wouldn't feel right selling it to her at the price she paid. What would you do in my shoes? Thanks.

gwzcomps · ‎11-30-2019

How did you misrepresent it?

3eyedfishcatcher · ‎11-30-2019

Since you are honest and do not want the buyer to pay the price they paid for considering the condition issue you missed and do not want to have a refund issue. You can cancel the sale take a defect for not completing the order then relist the item updating the listing and then message the buyer telling them you did not want to sell the item to them at the price you did apologize and give them the eBay is for the new listing. That way you do not have to worry about a return and a single defect will not really hurt you and after a while it will drop off of you metrics. That is better than a return and losing money on shipping and getting a worst defect.

gwzcomps · ‎11-30-2019

No matter what they do they will get screwed by eBay. I don't think they have sold enough to be able to take the hit of one bad transaction. It won't kill the account, but it might not end well. Ironically I think it would hurt them less to ship it and take the hit to their seller metrics if a case is opened. Granted the return could go wrong and worse things could happen.

vintagecraze50 · ‎11-30-2019

You could try to get the buyers phone number and call them and leave a message if they do not answer. You could ask them in the message to respond on EBay as well after you talk to them. If you do not want to get that personal, let it sit for a bit and see if they message you back. If you cancel the order you will get a defect on your account for seller initiated cancellation. If you wait for the buyer to respond they may decide to cancel it and then you wont get a defect.

city*satins · ‎11-30-2019

Is this the $90 earrings?

In what way did you misrepresent them?

I wouldn't be in too big a rush to cancel or partially refund - give the buyer until day-end tomorrow to get back to you with her decision. It's the weekend and some folks aren't home from the holidays or shopping adventures.

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vintagecraze50 · ‎11-30-2019

Well yes, they could send it with the buyer knowing that there was an error beforehand becuase they did leaves a message with the buyer. The buyer will then be expecting something not like in the listing and they can decide when they get it what they want to do. Probably a SNAD return, but maybe they might understand and then the seller can offer the partial refund and things might go ok.

classicfinds16 · ‎12-01-2019

Thank you 3eyedfishcatcher, that was really helpful and great advice. Fortunately she did msg. me last night and told me to cancel the order and give her a refund..and she seemed appreciative/ nice.

I'm glad about the defects falling off eventually. I'm just curious, do you think I'll get a defect if she told me (through eBay msg) she wanted the cancelation rather than a partial refund? When I refunded her, the option closest to the truth for order cancellation was "buyer asked for cancelation ". I hope that doesn't give her a defect in any way. I didn't know what else to do.

classicfinds16 · ‎12-01-2019

Thx, yes ...well I learned a lesson early on as a new seller anyway! Fortunately she did msg. back and said she'd prefer a cancelation / refund. She seemed glad that I let her know, since it was going to be a gift. So hopefully it will be ok. I'm just not sure if I'll still get a defect or not.

classicfinds16 · ‎12-01-2019

City satins, thx. She did msg me and told me since it was going to be a gift she preferred a full refund . She seemed appreciatIve/nice , so hopefully I won't get negative feedback.

gwzcomps · ‎12-01-2019

You shouldn't get any defects since your buyer responded as long as you selected "Buyer requested to cancel order". Glad to hear it worked out 🙂

keziak · ‎12-02-2019

@classicfinds16 wrote:
City satins, thx. She did msg me and told me since it was going to be a gift she preferred a full refund . She seemed appreciatIve/nice , so hopefully I won't get negative feedback.

Good way to begin the day, honest seller trying hard to make things right, and a nice buyer. The world is full of good people which is important to remember some days.

classicfinds16 · ‎12-02-2019

Thank you! I appreciate that.

classicfinds16 · ‎12-02-2019

Oh thank you keziak, what a nice comment. It was hard to do...I really needed that money lol! But it felt so much better to do the right thing. Money can't buy that feeling and even a defect can't take it away. Have great day.