Shipping damaged return

[newventuresresearchcom]

Hello,

I have an coffee machine that was purchased that apparently arrived damaged/leaks now. I had full insurance with UPS. The buyer filed a return prior to contacting me at all about it. The item is no returns. It took several days for the buyer to even get me any substantive pictures to show the actual issue after filing the return request. There is now only a few hours remaining to process the return. I was only able to file the damage claim with UPS a few minutes ago. How am I supposed to complete this?

[fern*wood]

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@newventuresresearchcom wrote:

That I didnt have to do anything, that the money would be released to me and that the buyer could just file a damage claim.

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That's unfortunate.  Did they just start work today?  There is so much wrong with that advice it hurts my head.

[newventuresresearchcom]

Its not my damage. Civilly that is on the carrier. This shocking idea that blame rests with those who caused said issue.

[house*of*paws]

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@dqdistribution wrote:

Sorry I always feel like I have to say something when sellers complain they don't message them before opening a return.

If it was leaving negative feedback before ever letting know there is an issue (opening return or message) then I can understand.

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@dqdistribution 

I often mention that as well.  There was a time that buyers were advised to contact sellers prior to filing any 'dispute/case/whatever it's currently called'... and some sellers take offense when a buyer simply files it, which actually is what eBay tells them to do now.

[dqdistribution]

No, civily it's on you.

At least to the buyer that is.

Civily, you can have a beef with the carrier and insurance company. You are the one who purchased both services.

The buyer only purchased from you, and you are responsible to refund the buyer.

[mtgraves7984]

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@newventuresresearchcom wrote:

That I didnt have to do anything, that the money would be released to me and that the buyer could just file a damage claim.

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@newventuresresearchcom 

If THAT ^^^ is what eBay told you, then you were badly misguided. The UPS claim is for the seller, who contracted UPS... not the buyer. (I'd hesitate to say 'eBay lied'... the C/S probably had no idea.) I see why you thought 'lied', though.

[newventuresresearchcom]

Literally UPS and eBay separately both stated that the buyer could file a claim on the insurance but it doesnt address the actual problem of how eBays systems function which is basically in effect just a scam. What you are saying doesn't make sense.

[newventuresresearchcom]

"Where did you go to law school?"

[dqdistribution]

Yeah, eBay has tried to streamline the return process so its more similar to other retailers.

One of the problems with even talking to the seller is a lot of them lie. I have witnessed this on multiple occasions. (Return denied, past 30 days for something literally delivered 14 days ago )

I have no faith in sellers being honest and find following eBay Policy to be the best thing.

[newventuresresearchcom]

Yeah its shocking but generally I take an issue with people reaching into my pockets to with a lot of hand waving in effect steal about $400, the somewhat expensive business equipment and my time, especially as a small business. I find it hard to believe people have this little sense generally about fairly core things.

[dqdistribution]

Common sense doesn't require law school.

But you apparently refuse to listen to anyone.

[house*of*paws]

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@newventuresresearchcom wrote:

Literally UPS and eBay separately both stated that the buyer could file a claim on the insurance but it doesnt address the actual problem of how eBays systems function which is basically in effect just a scam. What you are saying doesn't make sense.

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@newventuresresearchcom 
I don't believe that UPS allows buyers to file a claim ... but I do know that UPS would refund only the seller if the claim is accepted.  It's the person who purchased the postage who files the claim.  [The buyer is supposed to file a case with eBay when there's a problem.]  It's difficult for a buyer to even be given information about a package if they phone UPS.

[newventuresresearchcom]

Sorry that was your experience but ebay is not a retailer. It is literally just a website hosting for commerce. Their entire sales pitch is basically making the market in effect to streamline it for buyers and sellers. If they cant sell for the sellers and provide a reasonably clean buying experience (like search/suggested items) it doesnt have a value proposition over any number of other places to sell/buy. Each of the individual seller accounts are in effect the 2nd market vendor. Part of the entire point of ebay is you can see what type of sale terms there are and decide what you want to do which allows more freedom in the economics of deciding a price point. You want something gone as a business and cant deal with returns? Drop the price, list no returns. The buyer wants to take that "risk," which generally in my experience is very minimal, for $300 off msrp then they do that and deal with not having returns. Otherwise they can pay $700 for typically the same thing in the context of a vendor with 100% positive feedback vs MSRP with less than 100% reputation.

[newventuresresearchcom]

I appreciate your bird law insights lol

[dqdistribution]

You are wrong, and eventually you will be refunding.

GL trying not to.

You are responsible, try reading the policies you agreed to when you signed up. 👍

[newventuresresearchcom]

This is not at all what the claim portal indicates nor what UPS support staff stated. They mail a check to the party selected. You can file as the buyer/receiver.