@raquel_bayarea
Couple of things...... since last seller update said there would be info to help us with returns in June.......is this it? Will the info be worked into seller hub or is the letter "it"?
Secondly, I'm not sure ebay realizes what a difference there is between commodity sellers and, for lack of a better term, 2nd hand sellers. A commodity guy who sells a new multi quantity computer gizmo that doesn't work, or doesn't work well, and who gets alot of returns......certainly needs to see (if his volume is so great, he can't already see it) that X product is returned alot. Obviously, he would need to rethink selling that item. With UPCs, I would think the Product itself would stand out as possibly unacceptable, as opposed to the individual seller....and that info would be invaluable not only to an individual seller, but ones who might be considering selling that item........ With your "system", it may only show up as a normal rate of return.......that wouldn't really solve the problem.......at least as I understand what's going on....... So I would suggest expanding the info to Product returns.
With a "2nd hand" seller, duplicates for items would not be the norm.... A doesn't work SNAD will probably not be experienced twice on the same product, simply because that seller will never sell another..... so a comparison to the "norm" of returns, frankly is pretty useless...... Unless, of course, the seller makes a habit of claiming working when it's not, which would seem to me to be a pretty stupid thing to do as the seller is obviously going to have to pay returns/eat all the costs etc...... so I can't imagine doing that on a recurring basis with or without sanctions. Likewise a legitimate hole in the shirt/crack in the vase claim is going to have more of a monetary burden deterrence than any "above the norm return" information. I won't reiterate the false SNAD argument....claiming it falsely to avoid the cost of return. I've never seen a feasible solution to that problem and I think more and more sellers are just accepting paying for returns as the norm and doing refunds as a cost of business without fighting with the buyer.
BUT if ebay has thoughts of punishment for Snads, combining both legit and "illegit", we are going to go back to fighting about whether it's legit or not....... and that will be one huge step back......in my opinion....
I do think the return comparison can be valuable.........we've asked for it for years...... But why not give "help" for avoiding returns as opposed to touting a stick/or possible stick along with the info????..... At least give sellers a chance to use the info positively instead of fostering fears of retribution?
One positive suggestion: Ask sellers what info should be in item specifics that isn't there. Here on this board, we constantly suggest to new sellers they give clothing measurements and use a "size" token in a picture when applicable.......Not end all, be all solutions to returns, but a step in the right direction.
