Sending an invoice

[rayandrose]

I noticed that when I send an invoice it adds time to cancel a sale for non payment. For example if I send an invoice the day of sale the buyer gets 5 days to pay or I get the option to cancel for non payment. The next day I send another invoice it adds another day to the time the buyer gets to pay and I can cancel for non payment. This happens everytime you send an invoice, the system adds another day to the buyers time to pay and you are able to cancel and relist your item. Makes no sense for the seller to get punished just because people seem to like to BIN with no intention of paying. Seems to be the new trend on E-Bay and nothing is being done about it......

[a_c_green]

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@robxznyc wrote:

Ok. I got what you are saying: if seller charges calculated shipping, invoicing before payment will generate shipping charge based on the buyer's eBay address, which may be different from the actual shipping address provided at checkout.  

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Right.

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@robxznyc wrote:

If material overcharge incurred, it's completely reasonable for seller to request it to be covered by the buyer. Post transaction members can exchange contact info. Seller can ask the buyer to send $ to their preferred account. 

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Okay, the seller can ask for more; yes. But the buyer is under no obligation to pay more, as he's already been presented with an invoice and paid it in full.

He is entitled to specify a different Ship-To: address (someplace other than his eBay registered address) at payment time, and calculated shipping in the original eBay payment form will adjust his Shipping charge as needed for the address he is providing. If you have sent an invoice of your own, however, you are directing him to pay that amount only. You cannot force him to pay further charges after that for shipping to a different location. (What you can achieve with diplomacy between you and the buyer is up to you.)

[sprinkles91]

i would really like to urge you to adjust your buy it now requirements & make sure you check that box in your listing draft, to make buyers pay immediately apon pressing the buy it now. it avoids so much uneeded stress, & will shut down the impulse buyers,they love those buttons!

[soh.maryl]

I was not the OP.  

[robxznyc]

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@a_c_green wrote:

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@robxznyc wrote:

Ok. I got what you are saying: if seller charges calculated shipping, invoicing before payment will generate shipping charge based on the buyer's eBay address, which may be different from the actual shipping address provided at checkout.  

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Right.

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@robxznyc wrote:

If material overcharge incurred, it's completely reasonable for seller to request it to be covered by the buyer. Post transaction members can exchange contact info. Seller can ask the buyer to send $ to their preferred account. 

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Okay, the seller can ask for more; yes. But the buyer is under no obligation to pay more, as he's already been presented with an invoice and paid it in full.

He is entitled to specify a different Ship-To: address (someplace other than his eBay registered address) at payment time, and calculated shipping in the original eBay payment form will adjust his Shipping charge as needed for the address he is providing. If you have sent an invoice of your own, however, you are directing him to pay that amount only. You cannot force him to pay further charges after that for shipping to a different location. (What you can achieve with diplomacy between you and the buyer is up to you.)

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Yes, buyer is not obligated but do you want to service such unreasonable buyer? I have no problem canceling their orders for issues with their shipping address. I am up front with buyers if I foresee potential price adjustments and haven't encountered anyone with issue when they are asked for additional charges. Of course I won't surprise them with any charges after they pay. 

[divwido]

It would have been nice if eBay had told us that was changing.  I had to wait nine days to file an unpaid item because I kept invoicing the buyer-not realizing what eBay was doing.

[divwido]

OK, no dumping on  the OP.   Come on, be nicer.

[fern*wood]

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@robxznyc wrote:

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Yes, buyer is not obligated but do you want to service such unreasonable buyer? I have no problem canceling their orders for issues with their shipping address. I am up front with buyers if I foresee potential price adjustments and haven't encountered anyone with issue when they are asked for additional charges. Of course I won't surprise them with any charges after they pay. 

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How would you ask them for additional money without it being a surprise after they pay?   Until they pay you wouldn't even know the postage was wrong because it is based on a different address.

[reallynicestamps]

For example if I send an invoice the day of sale the buyer gets 5 days to pay ...The next day I send another invoice it adds another day to the time the buyer gets to pay ...This happens everytime you send an invoice,

Don't do that.

[chapeau-noir]

Think of it this way, OP - the buyer is either going to pay or not.  Nothing we do is going to make any difference.  I don't even send messages, the few times I don't have IPR (offers), I have it set up to automatically cancel for nonpayment and issue a nonpayment strike.

It's better to use the tools eBay has and make it easier on yourself.