Selling an item "as is", if the buyer wants to return, should the buyer pay for the return shipping

[jack8182009]

I am selling an item "as is". Now the buyer contacted me and wants to return the item.  I am fine to accept the return but should the buyer pay for the return shipping? also when I issue the refund, could I deduct the original shipping from the refund? @kyle@ebay

[slippinjimmy]

Depends on the reason for the return and how your listing was set up.

What was the listing number?

[dbfolks166mt]

     Not much detail so can't offer much advice. What what was the item, has the buyer actually opened a return request or just messaged you? If they opened an official request what was the reason for requesting the return? 

     Your listings vary between seller accepts returns and seller does not accept returns. The later only applies in the case of a remorse return so need some additional information. 

[12345jamesstamps]

"as is"....is hard to figure what exactly that means.

Item not as described from the buyer's eyes...not yours means something else.

It depends how the buyer opens a claim first and their excuse...you can ask buyer is it a remorse return which buyer pays for shipping or if item not as described seller pays for return shipping...and I am not telling you what to tell buyer...if you get my drift.

[kensgiftshop]

As Is doesn't mean much, a buyer can still return.

Who pays return shipping, depends on the reason the buyer selects for the return.

If buyer files an INAD, you pay return shipping and buyer gets a full refund.

[caldreamer]

EBAY returns system is automated and amount of refund owed depends on reason the customer gave.   If reason for return is "not as described, counterfeit, defective, missing parts" you will be forced to refund (purchase price + shipping BOTH ways).   If reason for return is "changed my mind or does not fit" you only have to refund (purchase price).

If you refuse to refund customer the correct amount (EBAY will force a refund + you will get a defect on your account).

[lacemaker3]

@jack8182009 

I assume you are asking about the Numera emergency reporting system, which was sold on July 4. That is your only recent sale that says "as is" in the description, as far as I can see.

https://www.ebay.com/itm/285899440781

That listing had condition Used, which in that category means:

Used: The item has been previously used. The item may have some signs of cosmetic wear, but it is fully operational and functions as intended. The item may be a floor model or store return that has been used. See the seller's listing for full details and a description of any imperfections

The verbiage in your description "Selling as is" only means that you are selling it "as described" which is the case with all eBay listings. If there is a problem with the item that you didn't disclose in the description and/or pictures, then it is not as described.

If the buyer opens a return request with a reason that is "not as described" in any way, then the seller has to pay for the shipping both ways.

[chevymontecarlo88]

What is your customer expecting? Have you had any conversation with them about the return? As others have stated, if they select INAD, you will be paying for the shipping both ways along with the refund of the price paid. You may want to contact your customer to see if they would even consider paying for the shipping.

-Good Luck

[stainlessenginecovers]

This is simple.  Since you are the ONLY one that knows what IS in the "as IS", then you need to simply refund, in full.

If your listing states 'buyer pays return shipping' and it's a remorse return, then your buyer does just that, pay the shipping.

Also, if your items are shown as 'returns accepted buyer pays etc.' then the toggle is OFF when you refund and you have the OPTION to return their original shipping or not.

If buyer opens a NAD- all bets are off-you pay everything. 

[jack8182009]

I am just curious how to determine functional. I stated in my post that this item powers on and since I have no idea how to setup this device so I also stated that other functions are not tested. He messaged me about the password of this device and I have no idea that this thing needs a password. How should I describe it then as a reference for my future list?

[kensgiftshop]

List it as parts or repair and probably password protected and you don't know the password.

Still won't stop a return though.

[robbie31415]

As is only works offline.

They buyer is able to see, examine, touch, and agrees to the condition.

Even then As Is can be broken if they used electronic payment.

Online sales there is no 'As is'.

The best way to list it as 'For Parts'. If you don't have the clue if something is functioning properly, is complete, or that it may have issues, the safest way to list is 'For Parts'. And they can still open a return if they don't like what they got.

[jack8182009]

ok, thanks. It seems For Parts is a better option or don't sell anything I don't know how to operate.  

[sin-n-dex]

---

@jack8182009 wrote:

I am just curious how to determine functional. I stated in my post that this item powers on and since I have no idea how to setup this device so I also stated that other functions are not tested. He messaged me about the password of this device and I have no idea that this thing needs a password. How should I describe it then as a reference for my future list?

---

"For Parts"

I had a phone system (this was 10 years ago), it was supposed to have worked in the office I got it from, but I couldn't test each phone to make sure. I sold it as is for parts or repair, which basically means it may or may not work as intended. You get less money, but at least the buyer knows it might not be functional.

C.

[sin-n-dex]

---

@jack8182009 wrote:

ok, thanks. It seems For Parts is a better option or don't sell anything I don't know how to operate.  

---

I'd say if you can't test it to make sure it's operational, always list for parts. There are scavengers who buy broken items and fix them. Your customer will probably end up being one of those.

C.