Selling a Watch Under the Authenticity Guarantee Program, When Is Sale Final

[dav10250]

I am selling a watch that qualifies under the authenticity guaranteed program.  I looked at the EBay webpage regarding the program and see that I send it to someone who thoroughly inspects the watch prior to sending to the buyer.  

My decided to not offer returns on my item but just recently became aware of some of the EBay buyer scams about SNAD returns.  Does having a watch go through this authentication process prior to being sent to the buyer eliminate the possibility of a buyer claiming SNAD?  Since the watch has been authenticated and compared to the listing, that argument from the buyer should not exist.  

The EBay webpage dedicated to the Authenticity Guarantee does address when a sale is considered final, but it’s unclear to me.  It states:

What is Final Sale?

For Watches that are eligible for Authenticity Guarantee, an item is considered Final Sale when:

• Item is not eligible for escrow as a payment method.

• Item condition is “New with tags” or “New without tags.”

• Seller return policy for the item is “No returns,” or the item’s return window has closed.

Once an eligible item passes authentication through Authenticity Guarantee, sellers have completed their obligation to the buyer for that transaction.

Transactions that meet this criteria are exempt from Significantly Not as Described (SNAD) claims under eBay’s Money Back Guarantee policy.

My watch is not eligible for the escrow program because it does not cost greater than 10K.  I am not listing the item as New and I am not offering returns in my listing.  If I read this correctly, I believe once it goes through the authenticity review and is sent to the buyer, it is considered a final sale with no returns possible.  Is this correct?  Thank you. 

[bbravo65]

...you might pass SNAD claims but if buyers filed Credit Card charge back or transaction dispute you still lose both money and your item...

...it seems conflict in "No Return" offers from sellers and Money Back Guarantee policy from eBay in this particular Authenticity Guarantee for watches...I hope some experienced folks could explain more about this...(and thank you all in advance!)

[certifiedcitynet]

Our firm uses 19 proprietary security measures that have thus far prevented even a single loss from fraud. I will not reveal the measures because self-proclaimed experts will claim that the measures do not work. But trust me, they always do. Criminals realize this fact and will thus move on to other victims. 

[coolections]

@certifiedcitynet 

Even if some come back and say your process does not work, but yet you know it does, why not help others here and let them know how to win every snad using your process ?

[ittybitnot]

Transactions that meet this criteria are exempt from Significantly Not as Described (SNAD) claims under eBay’s Money Back Guarantee policy.

@dav10250 

It you read the above statement, it says they are exempt from SNAD for ebay MBG claims.  There is no mention of  claims bypassing the eBay process when the buyer files directly with they payment processor causing a PAYMENT DISPUTE  (aka chargeback). 

There was a recent thread here about a buyer that did just that with the authenticator program (for sneakers).  Seller  initially lost the chargeback, which I believe was surprisingly a SNAD for 'not authentic'.  

As a result, it cast doubt on the veracity of the authenticators, and the usefulness of the program for sellers. If I recall correctly, however, eBay did make the seller whole eventually.  

[fab_finds4u]

The buyer can claim it's not working or was damaged and you'd be forced to refund. Authenticity proves it not counterfeit, it doesn't guarantee it works properly.

[fab_finds4u]

"It not counterfeit"   lol, I'm not really tongue tied, my keyboard is though,,,,,  

[dav10250]

Thank you for your replies.  It scares the hell out of me that I’m trying in good faith to roll a good product is taking a risk selling my watch on EBay.  I assume these buyer scammers are certainly the exception to the rule, but it does make me nervous selling on here if there is this risk that doesn’t exist just selling to a jewelry store or any online watch buyer.  

Any thoughts on things I can do to protect myself?  I appreciate any feedback. 

[dav10250]

Sorry, sell a good product not roll it……

[fab_finds4u]

I just clicked on one of your listings,  and you said "Note this item has a 5 day return privilege. "

So you accept the return and when they end back an empty box you would be forced to refund. 

[dav10250]

I guess my response to that would be if everything was working fine and it passed the authenticity review, if the buyer claims it arrived damaged that would be on the authenticity department and not me.  I should get paid no questions asked.  

[dav10250]

I see in your reply they can do a chargeback with their credit card.  So it is possible to lose both the money for the sale AND they get to keep the item?  To me, if they keep the item they are automatically guilty of fraud.  If they for whatever reason request a chargeback, I would think the obligation (by law) would be to return the item.  Otherwise, it is theft!

[dav10250]

The only active sale I have is for the watch.  I say no returns which I thought would be a protective measure for me against fraud.  I now realize that doesn’t prevent fraud but you are saying my ad indicates a 5 day return privilege?  I am sorry, I am not overly familiar selling items, I am more of a buyer.  

Are you seeing that 5 day return on the watch ad?  If so, how do I remove?  I don’t see it.  Thank you.  

[ittybitnot]

, if the buyer claims it arrived damaged that would be on the authenticity department and not me.

@dav10250 

That would be the case if the buyer made an EBAY claim.  Even then you have to get in touch with someone who has the authority to act and deals with the authenticator program. IT IS NOT THE REGULAR eBay CS whose apparent job description does not allow for any intervention that might actually cost eBay some money. 

   If the buyer bypasses the ebay process and goes directly to their payment provider (aka Payment Dispute, chargeback) it starts a whole new drama.   

I am looking for the discussion I mentioned upthread to see how the problem was resolved.  So far all I can find are plenty of examples of sellers who got the "so sorry to be you, it was the credit card company and nothing we can do" "part of doing business on the net" song and dance routine as they throw the seller under the bus and roll it over on them  a couple of times.  

[caldreamer]

Nothing you can do to protect against scammers.   Scammers target new seller and look for "high value" items that they can easily resell.  Scammers get your item and then "reverse credit card charges" (keep item and your money).  There is no protection if you get scammed.

Some customer abuse EBAY Money Back Guarantee (supersedes "no returns" policy) by claiming "not as described, counterfeit, defective" you are forced to return money (plus shipping BOTH ways).  Customer is NOT require to prove their claim.  EBAY only looks at return tracking# (not what's inside box).   Even if they return "box of rocks" you are forced to return money.

Most customer are honest just a few "bad ones" that spoil things.   Never sell more than you can afford to lose.