Selling a Watch Under the Authenticity Guarantee Program, When Is Sale Final

[dav10250]

I am selling a watch that qualifies under the authenticity guaranteed program.  I looked at the EBay webpage regarding the program and see that I send it to someone who thoroughly inspects the watch prior to sending to the buyer.  

My decided to not offer returns on my item but just recently became aware of some of the EBay buyer scams about SNAD returns.  Does having a watch go through this authentication process prior to being sent to the buyer eliminate the possibility of a buyer claiming SNAD?  Since the watch has been authenticated and compared to the listing, that argument from the buyer should not exist.  

The EBay webpage dedicated to the Authenticity Guarantee does address when a sale is considered final, but it’s unclear to me.  It states:

What is Final Sale?

For Watches that are eligible for Authenticity Guarantee, an item is considered Final Sale when:

• Item is not eligible for escrow as a payment method.

• Item condition is “New with tags” or “New without tags.”

• Seller return policy for the item is “No returns,” or the item’s return window has closed.

Once an eligible item passes authentication through Authenticity Guarantee, sellers have completed their obligation to the buyer for that transaction.

Transactions that meet this criteria are exempt from Significantly Not as Described (SNAD) claims under eBay’s Money Back Guarantee policy.

My watch is not eligible for the escrow program because it does not cost greater than 10K.  I am not listing the item as New and I am not offering returns in my listing.  If I read this correctly, I believe once it goes through the authenticity review and is sent to the buyer, it is considered a final sale with no returns possible.  Is this correct?  Thank you. 

[kensgiftshop]

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@dav10250 wrote:

I see in your reply they can do a chargeback with their credit card.  So it is possible to lose both the money for the sale AND they get to keep the item?  To me, if they keep the item they are automatically guilty of fraud.  If they for whatever reason request a chargeback, I would think the obligation (by law) would be to return the item.  Otherwise, it is theft!

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In a perfect world, but this is Ebay.

Yes, it's possible, you could end up with nothing.

The best you can hope for is to get an honest buyer.

[ittybitnot]

@dav10250 

I found the thread in question.  Again this authentication service and discussion deals with 'shoes' but the eBay claim process is basically the same.  

The OP states in message #48 that he was 'refunded' for the chargeback with no explanation or notice from eBay at all.  It still makes one wonder what happens to the sellers that don't know how to get assistance or how to raise a "stink".  

It is a good read anyway to give you an idea what is likely to happen if you get a chargeback for one of these sales instead of an eBay claim.  

Don't worry about until it happens.  

https://community.ebay.com/t5/Selling/Sneaker-Authenticity-Guarantee-Loophole-Buyer-Dispute-through/...

[dav10250]

Wow, I appreciate the responses on here.  After reading some of this stuff I’m starting to wonder if selling on here is the best idea.  Everything is tilted in favor of the buyer with minimal protections for the seller.  I have no idea how rampant the fraud is but I know I’d fight like hell if I was a victim of a buyer scam.  

is it possible to restrict sales to people only with some number of positive feedback?  Can you reject a sale to someone with little or no feedback history?

[ittybitnot]

@dav10250 

is it possible to restrict sales to people only with some number of positive feedback?

No

 Can you reject a sale to someone with little or no feedback history?

Basically, once your are paid eBay expects you to ship.  There are serious consequences for NOT doing so and simply cancelling a sale due to feedback history.  A couple of these dings on your account and you will no longer be able to sell at all.  

[donsdetour]

sorry no way to restrict the sales on the feedback.

You and I and all of the others  started some were:

You are selling in a high risk area for both sides...

Better lighting for you photos would be good. Hard to see the dial clearly... just saying..

Also what you going to do if authenticity rejects the item??

Happens also...

[simba6]

If they paid by credit card, they can have up to a year depending of the card company rules.

[d-k_treasures]

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@dav10250 wrote:

I am selling a watch that qualifies under the authenticity guaranteed program.  I looked at the EBay webpage regarding the program and see that I send it to someone who thoroughly inspects the watch prior to sending to the buyer.  

My decided to not offer returns on my item but just recently became aware of some of the EBay buyer scams about SNAD returns.  Does having a watch go through this authentication process prior to being sent to the buyer eliminate the possibility of a buyer claiming SNAD?  Since the watch has been authenticated and compared to the listing, that argument from the buyer should not exist.  

The EBay webpage dedicated to the Authenticity Guarantee does address when a sale is considered final, but it’s unclear to me.  It states:

What is Final Sale?

For Watches that are eligible for Authenticity Guarantee, an item is considered Final Sale when:

• Item is not eligible for escrow as a payment method.

• Item condition is “New with tags” or “New without tags.”

• Seller return policy for the item is “No returns,” or the item’s return window has closed.

Once an eligible item passes authentication through Authenticity Guarantee, sellers have completed their obligation to the buyer for that transaction.

Transactions that meet this criteria are exempt from Significantly Not as Described (SNAD) claims under eBay’s Money Back Guarantee policy.

My watch is not eligible for the escrow program because it does not cost greater than 10K.  I am not listing the item as New and I am not offering returns in my listing.  If I read this correctly, I believe once it goes through the authenticity review and is sent to the buyer, it is considered a final sale with no returns possible.  Is this correct?  Thank you. 

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You're not reading it correctly. You said you are NOT listing it as new:

What is Final Sale?

For Watches that are eligible for Authenticity Guarantee, an item is considered Final Sale when:

• Item is not eligible for escrow as a payment method.

• Item condition is “New with tags” or “New without tags.”

• Seller return policy for the item is “No returns,” or the item’s return window has closed.

Plus, of course, the chargeback possibility.

[bbravo65]

...sell your watch locally or Craigslist...cash payment and pick-up in person only...no hassle to deal with sales tax, selling fees, shipping cost, complaints, SNAD case, INR case, lost package, charge back, transaction dispute, crying and whining, scammers and thieves, headache and lost of sleep...voilà...la vie en rose...!!!

[coolections]

@bbravo65 

Just curious why you have 23 items for sale if Ebay is all you say it is; and why you are selling but telling the OP to leave the site.

[bbravo65]

@coolections 

...I didn't tell the OP to leave the site...but if the watch he/she's about to sell can be scam's magnet and will cause him/her in financial trouble (losing money) then that was another option to make some money from selling ONLY that watch...

...btw, an advice is not an obligation...it depends on the acceptance...

...and I don't sell any kind of watches that needs the Authentication Program...in matter facts, my listings are NO WATCHES...so definitely I don't see any competition from the OP if that was the REASON THAT CAUSE YOU TO RAISE CONCERNS...???

...I never worry about another sellers whom selling the same items as I'm selling...I'M NOT THAT PETTY...

...I appreciate your concern...and yet, you are not curious, you really know what you meant when posting that question...if someone just purity cares for someone else in this selling platform, should that one need to verify with you for your approval, and what goes wrong for doing so according to you...???

...now my curiosity pushes me to ask if you are an eBay's FBI or CIA, or even SECRET AGENT...???

...must the word "kindness" is not in your dictionary...

[vintagecraze50]

That is great to know, and I hope ebay will use at least 64 proprietary security measures as well.

[vintagecraze50]

I would hope that in a credit card chargeback that they are requiring the return of merch back to the authenticity depart. And Going after any scams where something comes back other than the item sold.

[certifiedcitynet]

Because criminals are reading this, too. I do not see Brinks posting about their security secrets. 

[certifiedcitynet]

Nope, creeps have already tried that but our security precautions thwarted them. 

[bbravo65]

...it's a large loophole when credit card charge back occurs even in the case with authenticity items...it seems like that authenticity department also "wash-off" their responsibility once they completed their verification...

...sellers only be protected from SNAD cases in selling verified authenticity items, but no protection whatsoever when transaction dispute was submitted...

...this is what from my assumption why our sellers hardly to win in that CC charge back battlefield..."we are NOT the one whom get directly contact, negotiate, verify, confirm, counteract, dispute, etc...with buyer's financial institution as our personal names, account names, business names are not displaced in transactions but EBAY...and eBay doesn't have enough workforce to handle charge back (or may be being "lazy"...who knows...???), so eBay passing that responsibility back to sellers without any fundamental supports...on top of that, the $20 extra charge fee (I think) is another element (getting more money in collecting fees) makes eBay ignoring the matter instead of involving..."another way to say, eBay doesn't care about the sellers...period!!!"...