Selling Privileges Restricted - BBE Rate Help is Needed!

[turkrexrecords]

I am a member of ebay since 2009, for years i am selling here and i sold 2400 items without problem. I am here for 15 years and now ebay says "Your account has been permanently restricted." They treat me like i am a hustler or something! It is very  unfair and i couldn't believe it! I received 3 neutral feedback and 1 case. The reason was just it but ebay don't bother to look details of the feedback or case. 1 neutral feedback says he liked the item but overpriced like i forced him to buy! Other also was about me not speaking French in messages, also there is no any problem about item. The case was about a damage  on item little bend while it is on cargo process so i gave full refund. Will i have to deliver on my hands? How can i control the shipping process? The problem can occur and i was there to fix it and gave full refund what can i do more?

It looks like ebay don’t care its sellers at all, they just look at the consequences!  They don't look the reasons and it is so easy for them to ignore my 15 successfull years here. It is unbelievable! The sellers are worthless here! It is so easy to close any store here, i can also buy several items from one seller and then i can give neutral feedbacks even there is no any issue about the item and it can cause the shop to close. It is just easy like that but ebay don't want to see it and waste all my work here!

[johnrj1226]

I see  you still have 7200+ items actively available for  sale.  Looks like your store is still open from here.  PS - did not look at a 7200 just the first page

 Feed back received  has nothing to with your seller rating especially the neutral FB.  Neutral  feed back is not even counted in you FB  performance rating.  Leaving Feedback is strictly a voluntary activity for both buyers & sellers.

[turkrexrecords]

Yes ebay didn't ended my active listings but it doesn't let me revise any of my listings or listing a new items. Also my payouts are on hold. When i contact customer support they said my account is suspended forever, they said i can only use my account to buy not for a sale. It is written; According to the Bad Buyer Experience ("BBE") policy, your status is: Action Taken Your account has been permanently restricted. They said neutral feedbacks are counted on BBE policy too. I could not solve the issue and i don't know what to do. 

[fbusoni]

@turkrexrecords 

A bad buyer experience is not necessarily reflected in feedback.

A buyer may inform eBay privately about a problem with a seller.

A very long time ago, I bought something on eBay.  It was used, not new as advertised.   I was not happy, but I kept it because it was good enough.  I did not leave feedback... I don't remember why, maybe I forgot, or I did not want to punish the seller.

Anyway eBay contacted me a few weeks later to ask me about my experience.  I told them, and the seller subsequently was NARU ("no longer a registered user"). 

In fact, if I recall correctly, eBay even told me that they had ended the seller's account.   (I don't think eBay does that any longer.)

Anyway, the point of the story is that if enough buyers have a problem with a seller, that seller can lose his selling privileges on eBay -- even if feedback and metrics look perfect.   Sometimes, no feedback is the trigger for eBay to contact a buyer; its all programmed into eBay's computers.

Speaking for myself, I am always polite in correspondence with buyers when I communicate on the  eBay message system.   I believe that eBay scans our correspondence with buyers regularly; an inappropriate exchange -- where an email address or a phone number are exchanged, for example, or where inappropriate language is used -- may lead eBay to contact a buyer, for example.

PS: these days, contacting customer support will not get you accurate answers to your question.  Those agents have one job -- to get you off the phone as soon as possible.

[turkrexrecords]

Hi fbusoni 

Thank you for your response. Actually i am always polite and kind when i talk with costumers through ebay messages. I don't think that i had such a problem or i never asked any transaction outside of ebay etc. I didn't violate any rules about it. Maybe the situation can be like you said, one buyer can contact ebay and have complaints about me, i don't know but if the situation is so as a seller how can i know what the problem is? If there is any mistake i have done of course i do my best to solve it. I didn't mislead any buyer through my description but sometimes on shipment process problems can occur but if i know of course i will take responsibility and give refund. How can ebay ignore me as a seller so easily? Customer service did not listen to me, i tried to explain it but all they saying is the actions that they taken are automatic they can not manually fix it. If they act like that soon there will be no honest international seller here. 

[dbfolks166mt]

Yes ebay didn't ended my active listings but it doesn't let me revise any of my listings or listing a new items. Also my payouts are on hold. When i contact customer support they said my account is suspended forever, they said i can only use my account to buy not for a sale. It is written; According to the Bad Buyer Experience ("BBE") policy, your status is: Action Taken Your account has been permanently restricted. They said neutral feedbacks are counted on BBE policy too. I could not solve the issue and i don't know what to do. 

     If they are holding your funds you may want to consider ending your current active listings there is no reason to continue selling if they are just going to add more funds to the hold pot. Hopefully you are diversified across other platforms and venues. If not you may want to consider doing so. There are also some other interesting options you may want to look at as several companies have established fulfillment programs where they hold your items in their warehouse and handle all of the logistics after the sale. 

[wastingtime101]

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@johnrj1226 wrote:

 Feed back received  has nothing to with your seller rating especially the neutral FB.  Neutral  feed back is not even counted in you FB  performance rating.

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That's not correct @johnrj1226 . The original poster is in Türkiye listing on .com. Sellers listing on .com that are not located in the US or Canada are subject to different performance standards. Feedback does count for them.

Here's info on the BBE (Bad Buyer Experience) policy for the HiPO region:

https://export.ebay.com/en/regulations/ebay-policies/bber/

There are different policy pages for India and for SEA (Southeast Asia).

It's too bad that neutral about price is more than 30 days old @turkrexrecords because you could have gotten it removed. Buyers agree to price and shipping upfront, so neg/neut FB that complains about cost is something eBay typically removes. They won't do it after 30 days though.

Does your BBE dashboard show you're permanently suspended? Did this just happen? If that's what it shows, then it's possible your listings will be removed within 24 hours - sometimes there is a delay.

https://export.dashboard.ebay.com/sellercenter/hipo/index

[timzbiz]

You are right. Ebay does not care at all.

[fbusoni]

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@turkrexrecords wrote:

 If there is any mistake i have done of course i do my best to solve it. I didn't mislead any buyer through my description but sometimes on shipment process problems can occur but if i know of course i will take responsibility and give refund.   How can ebay ignore me as a seller so easily? Customer service did not listen to me, i tried to explain it but all they saying is the actions that they taken are automatic they can not manually fix it. If they act like that soon there will be no honest international seller here. 

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@turkrexrecords 

I have read many posts here from international sellers who have said they too made errors in shipping, or that packages were lost or never arrived, and reported that their accounts also were closed.

Yes, unfortunately everything is automatic.   There are 18 million sellers on eBay... my understanding is that it is easier for eBay to just terminate a problematic seller account -- which will be immediately replaced with a new account and a different seller -- than it is to individually investigate each account with a problem.  

With the introduction of "artificial intelligence" to eBay, this is I believe a threat that all sellers potentially face.

[turkrexrecords]

@wastingtime101 thank you for your response. Yes on my BBE dashboard it is written that my account has been permanetly restricted. Those message came to me on 29th November but still my active listings are not ended. I just couldn't list new item or revise existing listings.  I just could'nt understand why it is permenant, they treat me like i am hustler, my 15 years here means nothing, they are not listening to me. I saw that they never care my business, i always paid my fees etc! I guess they are thinking seller are not important here so i will look for other marketplaces. If they continue like that there will be no international seller here. I don't have any undelivered package etc, or  i don't dropship the items all are in my stock. Couple of bad buyer had a vast power to end my store what a system!

[turkrexrecords]

@fbusoni none of my items were lost or never arrived. I always send with registered airmail so that i can track them everytime. In my situation i am thinking that i am not a problematic seller, buyers just left me neutral feedback for meaningless issues, it is not related my items quality! So actually i came across problematic buyers but i am the one who punished, i am the who must end my 15 years of work here! The rate's are unfair too, just 3 neutral is enough for them to end my store but what about my around 2400 positive experinced sales!

[fbusoni]

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@turkrexrecords wrote:

@wastingtime101 thank you for your response. Yes on my BBE dashboard it is written that my account has been permanetly restricted. Those message came to me on 29th November but still my active listings are not ended. I just couldn't list new item or revise existing listings.  I just could'nt understand why it is permenant, they treat me like i am hustler, my 15 years here means nothing, they are not listening to me. I saw that they never care my business, i always paid my fees etc! I guess they are thinking seller are not important here so i will look for other marketplaces. If they continue like that there will be no international seller here. I don't have any undelivered package etc, or  i don't dropship the items all are in my stock. Couple of bad buyer had a vast power to end my store what a system!

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@turkrexrecords 

So it seems that something did happen.  

Were these customers, or possibly competitors?

[turkrexrecords]

@fbusoni Same thing came to my mind too, it can be a competitors too but of course i can not be sure about it. It is like system's bug. I know the rules now and if i was a bad person i can easily make my competitors store close so easily. All i have to do is just buy a couple of items and leave meaningless neutral feedbacks even if there is no problem about the item that couple of feedbacks will be their end, no matter how much they sale or how succesfull they are! I could not understand how ebay can't see the system's fault!

[wastingtime101]

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@turkrexrecords wrote:

Yes on my BBE dashboard it is written that my account has been permanetly restricted. Those message came to me on 29th November but still my active listings are not ended.

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Hmm, that seems odd your listings are still active almost a week later if it says the restriction is permanent.

Does the dashboard tell you the dates of each incident @turkrexrecords ? Is it possible any of the BBE transactions will drop off with the next evaluation as they exceed the 12 week evaluation period?

Evaluation frequency: every wednesday

Evaluation window: 12 weeks period commencing on the last Saturday before the last week of the evaluation date.

Evaluation on Dec 4 includes period from Sept 8 - Nov 30

Evaluation on Dec 11 includes period from Sept 15 - Dec 7

[aida.star.shop]

Hello my dear friend, I followed your post about restricting your account due to BBE, dear I suffer from the same problem and I wanted to ask you, have you reached a solution to this problem?