eBay

memory-tiques · ‎06-13-2017

This is not new but eBay needs to hear it from small sellers and respond.

We need a way to highlight bad buyers. Every month I have non-payments. I end up wasting loads of time doing the posting, packing the item and chasing the buyer who does not pay. Customer service says you can get a refund by opening a non-payment case -- more work for sellers -- and the buyer goes off to do it again and again. This week I have spent a week sending daily messages to someone who bought a $50 item and no replies and no payment. But they have a perfect feedback record with all these wonderful comments about how great they are and they are a faster payer, etc etc etc. Then someone else buys an item, does not reply to repeated messages, pays for it in the middle of the night and 50 minutes later sends me a message to cancel the purchase and requesting a refund. I can not even do an unpaid case and they walk away scott free. If I do not accept they can leave negative feedback on me as the seller but I can not highlight the games they are playing.

eBay hear us NOW: for all the fees we pay as sellers you need to reapond. Long ago sellers could leave negative feedback. Not any more. Let us leave negative feedback or let us indicate that we purposely withheld feedback and why. Post the percentage of times a seller is withholding feedback and if you want make us the seller give a reason like non-payment or bad communications or slow payment.

Post the percentage of times each buyer has not paid or reneged on a deal on their profile. That tarnish might get people to be more respectful of the system.

It's simply unfair to the sellers that we can not highlight the shortcomings of the buyers but they can say whatever they want in feedback about us.

It's simply unfair as a seller that I can not tell that someone who is bidding is likely to be a deadbeat and string me along and not pay. Or worse yet block my auction with a bid they never plan to honor so a competitor's auction goes forward and sells while I end up with an unpaid item.

Let me set my auctions so that a bidder with say 5 or more non-payments can not bid in my auctions.

Or I am sure the community can come up with other similar suggestions to be fair to the majority of good buyer but also now call out once and for all the small number of people not playing by the rules and abusing sellers and getting away with it.

megadestroyers · ‎06-13-2017

You as a seller have the ability to:

...set buyer requirements/blocks per previous posts.

...can "block" non US Paypal payments (off-shore/non US buyers) in Paypal as a means of avoiding those places "stained" by a high scam rate.

...you can review feedback left history of potential buyers, cancel bids should you be inclined to, even go as far as canceling sales, depending on your due diligence in vetting your buyer. Yes. There may be consequences. But, you'll have to balance that risk vs reward.

...you can set handling times to 3, 5 days, or more, as a means of allowing a legit payment to process. No need to rush off to the po immediately after payment is made, then hours later find there's been a Paypal chargeback.

There are lots of things you can do aside from the trance-like approach of "I sell/you buy/I ship". ebay will NEVER be capable of instituting a system of checks and balances that would come close to what my gut tells me. NEVER!!

byrd69er · ‎06-13-2017

snip: Let me set my auctions so that a bidder with say 5 or more non-payments can not bid in my auctions.

I'd like the ability to block someone with just one unpaid item strike.

I'm sick of opening cases for non-paying AHs.

dhbookds · ‎06-13-2017

Every week there still are sellers who come here wondering why they can't leave negative feedback for buyers.

which shows me how many don't really have many problems with buyers........these are 9+ year sellers who suddenly do have a problem, but who haven't wanted/needed to give a neg in 9 years.......

campesinoplastic2014 · ‎06-13-2017

You wouldn't last a week on Amazon

fashunu4eeuh · ‎06-13-2017

@memory-tiques wrote:

"... Every month I have non-payments. I end up wasting loads of time doing the posting, packing the item and chasing the buyer who doesn't pay....This week I have spent a week sending daily messages to someone who bought a $50 item and no replies and no payment. .."

I hear your frustration and am sorry you are feeling it. Once you set your blocks up, i think you'll be surprised at the change in the number of non-payers you no longer have to deal with. Here's the link on how:

http://pages.ebay.com/help/sell/buyer-requirements.html

Another suggestion, ebay sends reminders and invoices to buyers. So you don't really need to. I allow my buyers a week to pay. I send one reminder at the end of 7 days and then i open the Unpaid Item case. Easy peasy. Sending daily notices can upset a buyer and have an unintended opposite result. But we each can set our perameters to whatever our comfort level is. Like another poster said, you can open the UID as early as two days after the sale if that works for you. Non payers are unfortunately a part of the business of selling on ebay. Don't let them cause more undue stress than necessary.

campesinoplastic2014 · ‎06-13-2017

On Amazon, there isn't even feedback for buyers.

And remember when Griff said "There is no such thing as a bad buyer?"

Of course, if they don't pay, they really are not a "buyer" are they?

sharingtheland · ‎06-13-2017

@campesinoplastic2014 wrote:
You wouldn't last a week on Amazon

You talkin' to me ?

I've lasted, quite successfully, for much longer than a week on Amazon.

I realize this message board format is crazy so if you weren't talkin' to me...never mind.

Sherry

=^.^= =^.^=
( ) ( )
" " =^.^= " "

goodluckselling · ‎06-13-2017

@memory-tiques wrote:
This is not new but eBay needs to hear it from small sellers and respond.

We need a way to highlight bad buyers. Every month I have non-payments. I end up wasting loads of time doing the posting, packing the item and chasing the buyer who does not pay. Customer service says you can get a refund by opening a non-payment case -- more work for sellers -- and the buyer goes off to do it again and again. This week I have spent a week sending daily messages to someone who bought a $50 item and no replies and no payment. But they have a perfect feedback record with all these wonderful comments about how great they are and they are a faster payer, etc etc etc. Then someone else buys an item, does not reply to repeated messages, pays for it in the middle of the night and 50 minutes later sends me a message to cancel the purchase and requesting a refund. I can not even do an unpaid case and they walk away scott free. If I do not accept they can leave negative feedback on me as the seller but I can not highlight the games they are playing.

eBay hear us NOW: for all the fees we pay as sellers you need to reapond. Long ago sellers could leave negative feedback. Not any more. Let us leave negative feedback or let us indicate that we purposely withheld feedback and why. Post the percentage of times a seller is withholding feedback and if you want make us the seller give a reason like non-payment or bad communications or slow payment.

Post the percentage of times each buyer has not paid or reneged on a deal on their profile. That tarnish might get people to be more respectful of the system.

It's simply unfair to the sellers that we can not highlight the shortcomings of the buyers but they can say whatever they want in feedback about us.

It's simply unfair as a seller that I can not tell that someone who is bidding is likely to be a deadbeat and string me along and not pay. Or worse yet block my auction with a bid they never plan to honor so a competitor's auction goes forward and sells while I end up with an unpaid item.

Let me set my auctions so that a bidder with say 5 or more non-payments can not bid in my auctions.

Or I am sure the community can come up with other similar suggestions to be fair to the majority of good buyer but also now call out once and for all the small number of people not playing by the rules and abusing sellers and getting away with it.

I bet you have at some point in time been a "bad buyer". Think about going to a grocery store and putting products in your cart, then thinking twice about buying one item or even perhaps the entire cart, so you drop the item off in another isle or abandon the cart entirely. If you have done either of these or seen this done before then those are examples of a bad buyer based on your definition.

The store now has higher costs for those items due to restocking or throwing away perishable goods that this might happen to.

Should the store highlight your name on the advertisement area of there sign as being a bad buyer?

mr_lincoln · ‎06-13-2017

@memory-tiques

-Perhaps you should suggest eBay changes to Immediate Payment required for both Auction & Fixed Price listings.

-Just because a Seller chooses when an Auction will end does not mean that time is convenient for every Buyer ... I am flexible as to how long I wait before processing a UPI. Most pay within 24 hours, some go as long as a week.

-Stop sending so many messages, that may irritate the Buyer, they already get one from eBay.

-Most of my Auctions end over the weekend. I will message Buyers who have not paid Sunday evning letting them know if they complete the payment the item will be shipped on the Monday AM mail run, putting their package on the first bulk truck leaving the local Post Office around lunch. If Wednesday I message them aksing if they could update me on the payment status of the Auction they Won on "X" day (indirectly implying so many days and no payment. If no word back by the weekend I file the UPI Sunday again when I am relisting things, but that is rare.

Best regards,
Mr. Lincoln - Community Mentor

megadestroyers · ‎06-13-2017

"Should the store highlight your name on the advertisement area of there sign as being a bad buyer?"

Sure!! And some do. Years ago, pics of bad check writers could be seen at the entrance of, say, Walmart. Snapshots of shoplifters as well. The advancement of technology has led Walmart to use facial recognition technology as a tool to prevent losses.

And yet, a red doughnut makes everyone shudder in an absolute cold sweat terror?

the*dog*ate*my*tablecloth · ‎06-13-2017

Shoplifting and bounced checks are both theft and against the law. The person gets the item without paying.

That's a completely different animal than nonpayment which is an inconvenience and a civil matter at best.

You cannot compare stealing an item to nonpayment.

megadestroyers · ‎06-13-2017

You're right!

Stealing here seems far easier.

rw011164 · ‎06-13-2017

Very poor analogy. A bad check is fraud and a crime. Not paying for goods not in your possession is not. It is against ebay rules. A buyer may have many reasons for not paying, none of them rise to criminal.

There are proper channels for fraud and crimes, name calling on a website is not one of them. Just because a buyer does not pay you does not mean he will not pay another seller. If that buyer makes a habit of it then they will find their buying here very limited

Leaving bad feedback never worked, it just made many sellers look childish and unprofessional and was not conducive to encouraging good business.

megadestroyers · ‎06-13-2017

30-Day Summary
Total bids: 262
Items bid on: 252
Bid activity (%) with this seller: 0% Help
Bid retractions: 0
Bid retractions (6 months): 0

The above is a summary from a bidder/buyer on an item, showing past 30 day summary. If non-payment really isn't that big a deal, and to some of the ops points, why not include that info here? I don't need no stinkin' feedback comments (to paraphrase), just the facts ma'am (to paraphrase, part II).

Actually, I thought the analogy was pretty good. Better than that darn speeding analogy I keep running across! Of course, that whole contractual nonsense ebay spouts left and right pretty much takes a beating anytime non-payment happens.

slati_2013 · ‎06-13-2017

I do not pack any item until payment has been made and I see where the package is going to. If no payment is made I just let the Unpaid Item Assistant take care of it. I never email a buyer asking for payment to be made. Nothing good ever comes from that. A buyer forced to pay for something they don't want to pay for is a problem once the item is delivered. Personally I am happy when no payment is made. Then I don't have to deal with the buyer later.