Hi everyone, my first ever post on these forums
I won an auction on ebay on 25.01.2021. This is the item in question: 293967080915
The seller contacted me to confirm delivery address, which I did put the same one as buyer info.
Seller then puts "TOBECOLLECTEDBYUPS" in the tracking field. Strange, but OK. 5 days later, after a few emails and no actual tracking number, seller contacts me via msg to give me this Royal Mail tracking number:
WM800225805GB
Clearly this is not my tracking number. For a start, it was accepted at the seller PO 2 days before I won the auction. Secondly, the item was delivered to a postal sorting office 60 miles from my house. Seller stalled, didn't provide real tracking number. Just kept telling me to wait. Today, I decided to file a item not received claim. After 5 minutes, ebay sided with the seller!
I am shocked. It's clearly some automation happening, because any human that looks at this for 5 minutes will see I am the one wronged, not the seller. I have also been on ebay for 16 years and the seller is a 2 month old account with buyer-only feedback. This has never happened to me on ebay before.
I have sent an appeal to ebay, with largely the same info as above in the appeal message box. But I am very concerned that I will not get my money back (paid with PP credit).
Can anyone help me or advise me on what to do?
