Selling

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Buyer open request on delivered item

Good morning!I am a long time seller and this is a posting ID...Looking for some assistance here- I have a buyer who purchased a $150 item from me in mid December. With all the USPS chaos I was thrilled to see that tracking showed it was delivered on...

TUTORIAL: For Sellers Don't Know How To File A Search With USPS on Package

I've been seeing (and hearing) a lot of sellers asking what to do, or sellers who say "nothing I can do, just wait" - that is not true, you can do something, USPS (and all carriers) have channels for people to file for package search and it's easy, t...

Buyer wants me to hold item after selling

I have a buyer that (finally) paid, but does not want me to ship. I sold him an hp black toner cartridge - he put in 3 offers before I accepted - but he’s apparently selling 4 in bulk and I guess wants me to ship To his buyer once he sells that lot. ...

Resolved! Why Does eBay NOT want us to know who is following OUR store anymore?

I have looked and few have asked about this. One provided a solution that worked for me for a few weeks. Now I can find absolutely no way to see who is following my account. Why would eBay do away with this? Is there a way to see who is following us ...

International ebay listing - not showing up

Hi All, our sales to UK, US and Europe is around half of our sales. However, I notice the past few months the sales has been down but didn't think too much. However, yesterday I received a message from a customer from the UK saying my store is only s...

Resolved! Order Cancellation

Hello.Good day to you.When buyer ask to cancel the order by a message, can we cancel the order.Or other wise do we need to request from buyer, to send us a "order cancellation request" Thank you.

Cancel a sale

I wanted to cancel a sale but before I did I refunded the buyer who purchased a private sale. Went to cancel it but would not cancel unless I refund the buyer which I already did. What can I do?

Would you guys be comfortable if eBay had a authentication process like stockx?

Would you guys be comfortable if eBay activated a new policy of checking package before they got to the buyer? Like what stockx has. Making sure the item is the same as the photos and what the buyer describes. I think stockx has shown people are will...

Is it still possible to obtain a user's actual name?

A purchase was made and paid for. We shipped, they received. Then I get a note from the recipient saying they didn’t order it. This time of year we get a lot of “ship to a friend” orders. I am amazed at how many people do not tell the recipient they ...

Seller has Gamed The System and refuses to return my item

I admit immediately - I did not understand the "rules" of Ebay as well as I expected, especially as it relates to returns - and this ended up costing me $400, or so it seems. I listed an item for sale and got several offers. The item, a high end spea...

Buyer didn’t read description and is asking for refund

Buyer didn’t read description and is asking for a refund. I am happy to return partial refund because of the mistake and the price they paid is high.Is that an acceptable action or do I have to accept the return? See pics for my listing.

Sold Dead Samsung Phone now buyers wants to know owner and phone #. What the Heck? Ideas

Ok sold a dead Samsung cracked screen, scratched, dogged no power on etc dead as is where is parts or repair. Pretty clear not good. Anyway sale was back on 11/05/2020. Today buyer messages asking me to send Name and cell number on phone so he can ge...

Resolved! Calculating net profit on a sold item for tax purposes

I'm trying to calculate my net profit for selling items on eBay and have a question about shipping.If I buy an item on eBay for $8.00 with $2.00 shipping charge, i assume my starting cost is $10.00. If I then sell that item for $18.00 and charge $2.0...

Gift Card Scam

About 7 months ago someone tried to scam me by asking if I would buy gift cards, send them in the mail with the item they bid on. I did not fall for the scam but it wasted a ton of my time and made me so incredibly mad that I closed my eBay account a...

Resolved! Buyer is attempting to scam (?)

A buyer made an offer at my asking price, which I accepted. They told me to contact them through text. At first, they simply asked about the condition, but after I responded they proceeded to delve into a senseless ramble as follows: "i want it shipp...