mam98031 • Volunteer Community Member • Buyer/Seller since 1999
I have a 110 count rating at 100%. This is primarily comprised of sales. A lot of people have commended my shipping speed, not once have they said it was under performance. However 17.07% or 14 of 82 transactions were considered late shipments. 6.74% or 6 of 89 transactions were cancelled for specific reasons, and not a single buyer was affected negatively - once again, nothing negative, no reports, rating. Because of these two things, which I last "committed " in FEBUARY, to say the least, I am charged every single sale an extra 5% on top of the original 10% for 15%. It may sound like nothing but at high volume or large sale price 5% is a lot.
I could see how this could be applied to an account that actually has customers complaining at such defects, but when sellers COMMEND you and your rating is 100%, it clearly just hurts a good seller. I am a good seller that kind of just feels like Ebay does not care at all about their base of users who help facilitate good transactions. It's wrong. This needs to be remedied for all sellers that experience the same.
To think that the customer, the person I am doing transaction with has never complained, but Ebay, the platform I use to facilitate the transaction weighs in that I suck, there is a problem.
the two neutral ratings have nothing to do with the defects I have listed.
edit: I just noticed my shipping speed is five stars too. how ironic.
You need to be paying close attention to your Seller Dashboard. That is where your defects are recorded. You can see if you are starting to get into trouble and maybe head off the problem before getting dropped in the searches and put into penalty fees.
50% penalty fees are hard for any seller of any size. That is an HUGE increase to fees.
If your problem is late shipments as you describe, then you are taking more time than you should to ship your items. You may need to extend your handling time if you are consistently not meeting what you say in your listings is your handling time.
If you ship within your stated handling time and have your tracking uploaded to Ebay the by the day you ship, then you would not be getting late shipment defects. On your dashboard you would have seen this number climbing long before you got into penalties and maybe you could have changed something or shipped faster to meet the requirements YOU set forth in your listings so you wouldn't get anymore defects.
I'm not sure of your comment that you cancelled transactions for a "specific reason". That is the ONLY way you can file for a cancellation. You only have like 3 or 4 reasons you can pick from. If you get a defect because of a cancellation will depend on the reason you selected. So if you are also getting defects for cancellations, then you are doing it too often for out of stock/damaged in stock.
You are wrong if you think that a cancellation doesn't affect your buyers negatively. If you are cancelling due to being OOS, that is a disappointment to your buyer. If you seller reported you for this, you wouldn't know that because Ebay isn't going to tell you that, so your statement about the buyers didn't report you isn't accurate. You have no way of knowing that.
Your DSR nor your FB are used in evaluating a seller. I know you think because you have 5 stars in your shipping speed DSR that you should be OK, but it doesn't work that way.
From what you have shared it really looks like you aren't shipping within you stated handling time. So the first thing you should do is change all your listings to reflect what your actual handling time is. You need to STOP having late shipments if you want to work your way out of this problem. NO MORE late shipments.
The best way to work out of this the quickest is to resolve your shipping time issue and then sell as many things as you can while keeping up on your shipping. This will help to dilute these numbers for you. It is going to take you at least the balance of the summer to work out of this, but you can do it with a few changes.
Good Luck!
@alba-meli wrote: ... the two neutral ratings have nothing to do with the defects I have listed.
edit: I just noticed my shipping speed is five stars too. how ironic.
One of the neutrals says "slow shipping." And your DSR is 4.8, not 5.0.
It's possible to have mostly happy buyers and still have a low rating for shipping time because eBay's definition is very specific and strict. In order to meet this eBay criteria, your package must get a carrier scan within your handling time. I checked a couple of your listings and they show 1-day handling. This means that you must get your package to USPS and get a scan on the next business day after you are paid. If you are paid on the weekend, you need to get that scan on Monday. As recommended in other posts, the best way to protect yourself and recover from this would be to revise your handling time to 2 or 3 days.
