eBay

alba-meli · ‎07-03-2020

I have a 110 count rating at 100%. This is primarily comprised of sales. A lot of people have commended my shipping speed, not once have they said it was under performance. However 17.07% or 14 of 82 transactions were considered late shipments. 6.74% or 6 of 89 transactions were cancelled for specific reasons, and not a single buyer was affected negatively - once again, nothing negative, no reports, rating. Because of these two things, which I last "committed " in FEBUARY, to say the least, I am charged every single sale an extra 5% on top of the original 10% for 15%. It may sound like nothing but at high volume or large sale price 5% is a lot.

I could see how this could be applied to an account that actually has customers complaining at such defects, but when sellers COMMEND you and your rating is 100%, it clearly just hurts a good seller. I am a good seller that kind of just feels like Ebay does not care at all about their base of users who help facilitate good transactions. It's wrong. This needs to be remedied for all sellers that experience the same.

To think that the customer, the person I am doing transaction with has never complained, but Ebay, the platform I use to facilitate the transaction weighs in that I suck, there is a problem.

the two neutral ratings have nothing to do with the defects I have listed.

edit: I just noticed my shipping speed is five stars too. how ironic.

fern*wood · ‎07-04-2020

@alba-meli wrote:
really it is none of your business. i will tell you however that no buyer has filed and reports and i promise you that, i have checked. i have asked support about this. all 6 of the cancellations are my only 6 cancellations.

stop being an ebay bot and try to look at what i am actually saying

Fine, the only reason I asked why you had that many cancellation defects was an attempt to throw you a lifeline in case they weren't actually your fault---for instance an ebay glitch relisting something you had already sold. Since you feel I'm just being nosy, then I will go on all you have offered by showing six defects for cancellations. The only reason you get those is for out of stock sans my desperate earlier attempt to give you an excuse. As a general rule, buyers do not like cancellations whether they tell you that or not.

Ebay only gives out defects for two reasons, and that is one of them, which shows how much ebay feels that's a very bad thing to do. They remain on your record for a year, unless you are a very high volume seller. Feedback doesn't count toward much of anything.

mam98031 · ‎07-04-2020

@alba-meli wrote:
do you work for ebay? oh you dont? could have swore you did considering you just repeat everything they say like a robot.

there are variations in things that should protect a good seller.

do you think it's ok for a seller with 100% to be charged 50% extra? is that ok with you? seriously? EBAY IS THE ONLY ONE RAISING THE ISSUE.. did you get that part?

It isn't uncommon that when you don't like what is being said that you lash out to try and diminish what has been said. That doesn't mean what I said is not true, it just means you don't like what I said or don't agree. But again that doesn't make what I said any less true.

It is apparent that you either have a serious problem of Ebay recording your stats correctly, which if that is the case you should have caught that long before now and addressed it with Ebay.

Or you are not shipping consistently within your stated handling time on the listings sold. That is a requirement on Ebay. A problem usually easy to fix. If you need more time to ship something out, then when you set up your listings, set the appropriate handling time to accommodate your needs. It is a simple fix, completely within your control.

Your FB has nothing to do with the problem you are having. I know you want it to have something to do with it, but the facts are it does not.

The rules for how a seller is eval'd on the Seller Dashboard are easy to learn and understand. You just need to spend a little time with it and learn each section of the Dashboard.

Now that is NOT to say the Dashboard is always right. When you see that you are getting a defect in an area, it is always good to look at the detailed report that you can view for any section. Make sure what they are saying is accurate as sometimes they do make mistakes. If in your case you review and see that you did in fact ship within your stated handling time and the online tracking backs that up, contact Ebay and get the defect removed. You can do that but only for 30 or 60 days after the defect. If the defect is older than that, Ebay won't remove it even if they are wrong.

So it is always a good idea to stay on top of your Seller Dashboard numbers. If you are getting into trouble with your stats, be proactive as you may be able to avoid the spot you find yourself in right now.

My previous advice, whether you like it or not, still stands. However one thing you can do that may help you more is to review the details of those defects, see if any of them are within the last 30-60 days, evaluate them and see if you did in fact ship within your stated handling time and the online tracking backs that up. If that is the case, make notes on each one and call Ebay to get them removed. If you can reduce the defects that will absolutely help you to get out of the penalty phase too.

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

mam98031 · ‎07-04-2020

@alba-meli wrote:
really it is none of your business. i will tell you however that no buyer has filed and reports and i promise you that, i have checked. i have asked support about this. all 6 of the cancellations are my only 6 cancellations.

stop being an ebay bot and try to look at what i am actually saying

You are the one that came her to explain what is going on with your account and complain. We all get that. We all need to vent from time to time. It is healthy for us to do that.

However attacking those that are ONLY trying to help you is not going to help you in any way. Your lack of understanding as to what got you to this point is a huge part of your problem. So unless you are willing to stop and listen, it isn't likely that anything is going to improve for you any time soon.

Your choice!

mam98031 • Volunteer Community Member • Buyer/Seller since 1999

2015mhfashions · ‎07-05-2020

I'll just point out the difference between shipping speed and delivery speed. You state many of your buyers commend you for shipping speed, I guarantee you they actually mean the time it took for delivery, something entirely out of your control.

The same way buyers also leave stupid negatives for what they think is a long or late delivery, again something totally out of your control.

Shipping speed ie when you actually got the package to the PO and received an acceptance scan is your control and should be paid close attention to, hence the defects.

I can guarantee you even if you had a scanned package on time but it was then delayed most buyers would not be commending you, i see thousands of positives for quick delivery, thousands of negatives for slow delivery, not many buyers seem to grasp the fact quick or slow delivery it has absolutely nothing to do with a seller.

scstool · ‎07-05-2020

OP, only helpful advice I can offer is to look at the details of your shipping metrics. If you printed out a shipping label but did not get it in the hands of the USPS or other carrier then that is your fault. If you got it there in time tracking will show that and the robots are supposed to pick that up. If the late delivery is the fault of the post office the tracking will show that and you should be able to call Ebay and maybe get some of those late shipments removed.

I suggest your start selling some low priced items at little to no profit to get your sales volume up. That will help you dilute your poor metrics. Remember a $5 item will count just as much as a $2,000 item as far as metrics so sell a lot, cheap and fast.

Keep in mind that the post office and Ebay have very large data sets for establishing metrics. Your 17% metric will stick out like a sore thumb to them.