mam98031 • Volunteer Community Member • Buyer/Seller since 1999
@woody10187 wrote:So many reasons I hate eBay and why it has become a hell on earth for anyone selling. First, some things have always been bad. It's always been a crapshoot as to whether you'll get a deadbeat bidder and have to relist. It's always been difficult to get through to customer service. HOWEVER, tonight is the first time I've ever been unable to reach anyone at all because eBay has no one answering their phone. I mean give me a break, eBay probably made a billion dollars in the time it took me to write this and yet they refuse to support their customers??? I guess the main reason I hate ebay is because of how they treat sellers. Fees have gone up exponentially but I keep coming back like a bad relationship. But this is the last time. Some deadbeat won my auction tonight, sent payment, which I initiated as a transfer to my bank account. Then like 20 minutes later the bidder said they don't want the item and want a refund. Paypal won't let me send a refund because the transfer already initiated. Ebay has no associates on their customer service line. Ebay wouldn't even let me do a refund without relisting the item even though I'm DONE WITH EBAY!!!!!!!!!!!!!!!!!!!!!
You seem to have some misunderstandings which due to that you are blaming Ebay. I know it can be frustrating as things on Ebay change quickly but as sellers we need to do our best to keep up on them so we don't get all frustrated and into unnecessary problems.
It is never a good idea for a seller to transfer their money out of PP that fast. You should be aware that buyers have an hour after the purchase to request a cancellation if they so chose. Taking the money out of PP to quickly is what caused your problem with this transaction not Ebay.
Now you have a problem with PP too because you have no funds in which to refund with, so you will have to transfer money back to your PP account from your bank and that takes time.
So just let your buyer know you will honor the cancellation request, but it will take you a few days due to a snafu with PP. If you may other sales between now and then you could refund this buyer quicker.
During the cancellation process on a listing like this, look at your screen CAREFULLY. There is a little box you have checked that says you want to relist the item, that is why it is telling you it will relist. If you don't want it to relist, uncheck the box. Problem solved.
You just need to slow your roll. You are trying to move too fast and you are missing the details. That isn't Ebay's or PP's fault. Just take a beat and slow down.
As to customer service. There are really good solid reasons why the call center is closed. That does NOT mean there is no customer service on Ebay. There has always been other means in which to get some help from Ebay. Again you may not have been aware of that, but that doesn't mean it doesn't exist. It only means you were not aware of it.
https://www.ebay.com/help/home
Drop to the bottom of the page and the email option is there. Or you can click on the reason for needing assistance and the options for contact will display. On occasion that could be the ability to call, email or live chat.
https://www.ebay.com/sellerhelp
The seller’s help center give you the ability for file for certain types of assistance.
https://twitter.com/askebay?lang=en
https://www.facebook.com/eBayForBusiness/
It's important to be aware of where you post a question on Ebay’s Facebook page. A comment on one of Ebay’s marketing posts won't be answered, but comments posted directly on Ebay’s page will.
Speaking badly about Ebay happens all the time on the threads and is not your issue.
@woody10187 wrote:BTW i had to cancel with eBay because Paypal was going to make me pay the tax unless ebay cancelled. I dont know who you people are loving this ebay **bleep**. I dont sell often so it gets worse every time i do.
PP can't make you pay any type of tax. Or are you confusing that with PP fees. PP stopped refunding fees on refunds last year. So no matter the reason, you won't be getting your PP fees back on a refund.
You can only cancel a transaction in Ebay on Ebay. Where else would you do it?
@woody10187 wrote:Hypothetically if I, personally, ran a large internet sales site I guess I wouldn't care about the sellers. Why bother? Anyone can sell. Buyers on the other hand are the precious commodity. They are the ones that keep the money flowing.
Makes sense. Cold and calculated but makes sense. Did I mention I was sorry for my content earlier? Because I am. Deeply. Apparently it was the part about saying eBay "fanboys" are "sick." I meant sick in the good sense, as in "Oh Sally I love your new blouse -- it's Sick!"
Looks like you have a real love / hate relationship going on here. In one post you love them and in others you hate them.
I did try to explain to you in my earlier post that your frustration with Ebay and PP right now is due to some misunderstandings on your part as well as a bit self inflicted. You are blaming Ebay and PP for stuff they are not at fault for.
