eBay

pythium · ‎11-02-2020

Hello, Because ebay screws sellers through their policies, I have a customer returning a new item that they used. It's an appliance part for a dryer. Because there are many parts that can go wrong on a dryer, you really need to diagnose the problem correctly for repair. Most people think that they can buy a part, plug it in, and everything should work. So now, I have a new item being returned to me that works, but because the buyer was dimwitted, I have no recourse. So my question, how do I sell the item as "brand new" after the customer used it, scared it, and returned it?

pburn · ‎11-02-2020

@coffeebean832 wrote:
There used to be a restocking fee but it capped out at 20%. You're better off financially with the 50% option on damaged returns. There's also the possibility of a $6 credit for shipping. I find that in most cases of fraudulent returns I'm able to call it a wash and- if the item is salvageable- sell it for less and still be in the + column.

@coffeebean832

I thought the 50% option/$6 credit were only for TRS who offered 30-day+ returns. Has that been changed? The OP is nowhere near TRS.

pythium · ‎11-02-2020

Thanks! Big help. I didn't know anything about those options.

I was doing pretty good until 30 percent of my timers are being called defective. I don't know of any new product where there is a 30 percent defective rate. Ebay could care less. It's really disappointing. I think it's why Etsy and facebook are eating their lunch.

pythium · ‎11-02-2020

Ha! just can't stay away can you?

If you aren't part of the problem, you are a protagonist.

coffeebean832 · ‎11-02-2020

@pburn wrote:
@coffeebean832 wrote:
There used to be a restocking fee but it capped out at 20%. You're better off financially with the 50% option on damaged returns. There's also the possibility of a $6 credit for shipping. I find that in most cases of fraudulent returns I'm able to call it a wash and- if the item is salvageable- sell it for less and still be in the + column.
@coffeebean832

I thought the 50% option/$6 credit were only for TRS who offered 30-day+ returns. Has that been changed? The OP is nowhere near TRS.

No change- I just didn't look at the OPs profile to see that they're a newer seller.

While they're not eligible for the return shipping credit they could still get the 50% option if they change their listings to offer free returns. Somehow I doubt they'll want to do that, though.

A bigger issue than loss of shipping and a lower valued item for resale is going to be Service Metrics. With just 10 SNAD claims that will put the OP in jeopardy of increasing their fees by an extra 5%- that would be a pretty rough start to selling here.

@pythium- Maybe it's best to put the timers aside- since that's the item causing difficulties- until you build up your selling account more.

pythium · ‎11-02-2020

Thanks. Good advice. I will put the timers aside for when I have more interest in dealing with Ebay's **bleep**. I'm a little guy with 0 interest in becoming a top seller. There is no appeal to me for selling more. I don't have a product line or a manufacturing center.

I could sell WAY more on here, but I chose not to because Ebay is so difficult. Every 2 weeks I toss out 60 appliances to the junkyard. I would say 60 to 70 percent work. I could strip them for parts and sell them on ebay, but their seller unfriendly policies are a lot of hassle. The junkyard pays in cash with no fuss, and I don't have people on the forum trying to sink my comments.