Seller fraud

[karnat_5271]

If an item hasn’t been physically shipped then It shouldn’t be listed as shipped simply because they created a shipping label.  eBay should allow 24 hours to physically ship and give an option for automatic refund or proceed with the transaction upon the 24hour period. Seller messaged and said they will ship  asap upon payment after I won the auction. It’s been 7days and the item has not been shipped. I made a dispute and eBay closed my case and refuse to tell me if I’m getting a refund or if they are giving the shipper time to send the item. There should be a class action law suit against ebay for allowing these type of people to conduct business on their platform. 

[heckofagame]

What did you buy? How was it shipped? Depending on the type of shipping used, you may not see any info until it gets to a regional center. 

[bonjourami]

How could you 'make a dispute' when the item hasnt arrived yet? All you should be worrying about is the estimated delivery date. If the item doesnt arrive within a few days of that, open an inr case. And Im sure you know Ebay sends those shipped notices when the label is printed. And fyi, you are not allowed to leave a buyer a negative comment.

[tobaccocardyahoo]

Not all listings have to ship in one day.

I have a handling time of 5 business days on my listings.

Ebay has well defined rules for not received claims, and 7 days is not long enough.

USPS may not be scanning the items it receives from the seller immediately. They are sometimes not scanned until they reach a sorting center which may be several days away. If they are shipped with Ebay Standard Envelope Service, when they are scanned is totally unpredictable.

Ebay discloses the key information about shipping, and sellers have options. If you do not carefully read what the listing says, and do not read the help information on disputes, you could have incorrect expectations.

Ebay is a lot safer place to buy than it was in its early days. There are still some bad sellers, but it may to too soon to decide whether the seller you are complaining about is one of the bad guys.

[slippinjimmy]

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@karnat_5271 wrote:

If an item hasn’t been physically shipped then It shouldn’t be listed as shipped simply because they created a shipping label.  eBay should allow 24 hours to physically ship and give an option for automatic refund or proceed with the transaction upon the 24hour period. Seller messaged and said they will ship  asap upon payment after I won the auction. It’s been 7days and the item has not been shipped. I made a dispute and eBay closed my case and refuse to tell me if I’m getting a refund or if they are giving the shipper time to send the item. There should be a class action law suit against ebay for allowing these type of people to conduct business on their platform. 

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"These type of people"??????

Perhaps you don't understand that it is eBay that sends out these notices on any order where the shipping label is purchased via eBay or if printed via third-party when the tracking has been uploaded.

FYI - It works this way on virtually every ecommerce site on the internet.

[maxine*j]

Fraud?  Why throw around such serious accusations over a simple process that is universal.  EVERY on-line venue that I use, large to small, does this.  It is automated.  All the system can know is that a label is created.  How can the system, or even a human being, at eBay know that the seller has actually been able to get the parcel into the hands of the carrier?

Again, universally, there is an expected delivery date.  If you don't receive what you ordered by that date, you can begin to fret for fret's sake.  You can ultimately get your money back for non-delivery.

However, if you think this practice calls for a class action lawsuit, or any other lawsuit, then spend your dime and your time and hire lawyers.

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[coolections]

Right off the bat you are wrong. It is not SELLER FRAUD. Please do not come here calling seller's fraudsters. Just because the shipping label is created does not mean the sell jumped into the car immediately through hoops to get you your item. I would suggest slow down and don't be so impatient if you want to order things on Ebay.

[yuzuha]

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@maxine*j wrote:

Fraud?  Why throw around such serious accusations over a simple process that is universal.  EVERY on-line venue that I use, large to small, does this.  It is automated.  All the system can know is that a label is created.  How can the system, or even a human being, at eBay know that the seller has actually been able to get the parcel into the hands of the carrier?

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Exactly. In fact, I just received an email from one of my crane game apps that my package has shipped. When I click on the tracking, the only entry so far is "Virtual manifest has been received by carrier." It probably won't actually arrive at the carrier for a couple more days, but this way I know that the shipping process has been initiated and it will be in the mailstream shortly.

[ckimodog]

@karnat_5271 

I think calling for a class action lawsuit is a waste of time & money, as most attorneys might feel.  Especially since you can't sue eBay when you sign on.  You need to allow the process of delivery time for that item.  Did you even contact the seller? Rants here on the selling board insulting other good sellers isn't going to do you any good.  If the seller gave you a time frame, abide by it and be patient.  Also remember this is a holiday weekend & there is no delivery on Tuesday, July 4th. 

[ga_open_box_llc]

They may have actually shipped, but depending on the carrier,  there may have been a scan skipped somewhere done the line. Have you considered reaching out to the seller or did you automatically go to file a item not received claim? You also have a open to reach out to the shipping company with the tracking nunber to see if they could open a search for your package,  but I believe it has to not have a updated scan within a certain period of time. As far as the shipped notification,  that's all automatic, once the label or tracking number is uploaded.  

[dqdistribution]

As others have said, it is not a fraud.

HOWEVER, I do not like it being labeled 'Shipped' right when you print label. They need to have a middle status that basically changes to 'Shipped' after activity on the tracking occurs, such as at acceptance.

In the grand scheme of things, this isn't a big issue though, so doubt change will happen.

[sin-n-dex]

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@karnat_5271 wrote:

If an item hasn’t been physically shipped then It shouldn’t be listed as shipped simply because they created a shipping label.  eBay should allow 24 hours to physically ship and give an option for automatic refund or proceed with the transaction upon the 24hour period. Seller messaged and said they will ship  asap upon payment after I won the auction. It’s been 7days and the item has not been shipped. I made a dispute and eBay closed my case and refuse to tell me if I’m getting a refund or if they are giving the shipper time to send the item. There should be a class action law suit against ebay for allowing these type of people to conduct business on their platform. 

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eBay gives me two weeks to ship. There will be no automatic refunds 24 hours later if I haven't shipped.

This is due to my work schedule and travel for business which prevents me from shipping within 24 hours when I'm away from my inventory. Realistically I ship a few times a week, although I'm not required to.

C.

[mam98031]

@karnat_5271  and @lawnmowerpartsstore2 

Some of the issue is a misunderstanding of how things work on Ebay.  The seller likely didn't do anything wrong and the problem may be the carrier.  But hard to say with the limited information.

First, Sellers have to be able to create labels ahead of time.  While they are packaging and getting things ready to ship for that day.  It is unrealistic to expect a seller to print a label, attach it to the package and then get it to the carrier at that moment.  No site does that as it just isn't efficient or even realistic.

Ebay tracks seller VERY closely on their shipping times.  Each seller sets a handling time on all their listings.  Mine personally is 2 days.  So I have 48 hours to ship items.  Other sellers may have 1 day, 5 days, 3 days, etc. up to 30 days.  Not to many at the higher numbers.  When a buyer purchases that item they AGREE to the handling time of that seller.

For sellers we have to ship within our stated handling time.  If we don't, Ebay gives us what is called a defect.  Too many defects and the seller gets sanctioned.  

Keep in mind that the package needs to be in the hands of the carrier within the seller's stated handling time.  The carrier should be scanning it into their system and off and on during its journey up until it is Delivered.  If the seller ships within their stated handling time, Ebay does NOT hold them responsible if the item arrives late due to carrier issues.  Sellers have no way of controlling that.

What was your seller's Handling time?  How do you know they didn't ship it?  Did you check the tracking?

What kind of claim did you file?  If you opened a Not as Described claim, that would be why Ebay closed it so quickly because you can't return something that was never delivered.  If you had opened the proper claim which would have been an INR [item not received] the claim would have run its course and if tracking did not show it delivered in a few days, you would have been refunded.

So I think there are some misunderstandings here.  If you still have not received the package or gotten a refund from the seller, see if you can open an INR.

[monroe67]

"As others have said, it is not a fraud.

HOWEVER, I do not like it being labeled 'Shipped' right when you print label. They need to have a middle status that basically changes to 'Shipped' after activity on the tracking occurs, such as at acceptance."

True:  This seeming "delay" between the time a shipping label is created and when the shipping company receives the item and starts moving it to the buyer is not a fraud.  

I never use FedEx or UPS to ship any of my eBay sales (or anything, really) so I don't know what the tracking system wording is for those companies.  

The USPS does use wording that is a little clearer, IMO, on the tracking process.  They do show a type of "middle status", as you suggest.  Here's the USPS tracking on a recent sale by my selling ID:

You notice that the first entry, here at the bottom of the screen shot, is simply "Tracking Number Provided."  Which means I have paid the USPS postage cost and created the shipping label.  I did that on Sunday afternoon, June 25.  Sunday.  The post offices are closed.  

Then on Monday, June 26, I took the package into my local post office and had the counter clerk scan the label.  That created the entry at 1:46 p.m. on Monday, June 26, that says "USPS In Possession Of Item."  

It's a quirk of the USPS's tracking system that there is another entry that says "Pre-Shipment Info Sent USPS Awaits Item."  If my buyer had been worried about this, he/she could have contacted me, and I would have sent a scan of the receipt that the post office counter clerk had given to me.  

I'm a retired senior whose eBay sales are quite sporadic, so it is a nice way for me to get away from home  occasionally and drive my eBay packages to the post office to get a scan.  This is my preferred way of getting my sold items into the USPS system.  I have also noticed that when I am able to have small-ish envelopes or packages picked up from my home mailbox by my local carrier, he usually does an acceptance scan immediately.  But not every eBay seller is able to do either of those.  

[rugerskick]

The seller has zero control over this status changing.  The ebay system automatically changes the status to shipped when the label is created.

Its not seller fraud.  Its the ebay system.  I would post this in the Report Ebay Technical Issues area, if you want Ebay folks to actually review this issue.