Seller deduction means no Ebay fee refund?

[billk21093]

Well, I just learned something today.

I was annoyed that my buyer took his purchase (a tool battery) out of a sealed package, scuffed it up, and then returned it saying it didn't fit.

When doing the return, I selected an 8% deduction, stating that it was not returned in the original condition, missing packaging.  Ebay's guidelines suggested a 5-10% deduction in that event.

After processing the return, I note that I don't get Ebay's 15% seller fee back.    Why do they suggest a deduction that ends up making the seller worse off than before!

Anyway, it wasn't a high value item, so live and learn.  I wish I had seen something here about it earlier.

[lakefor94]

Solid point.

[nh7235]

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@billk21093 wrote:

I was annoyed that my buyer took his purchase (a tool battery) out of a sealed package, scuffed it up, and then returned it saying it didn't fit.

When doing the return, I selected an 8% deduction, stating that it was not returned in the original condition, missing packaging.  

After processing the return, I note that I don't get Ebay's 15% seller fee back. 

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eBay will bilk @billk21093 us because eBay understands greed. 

Despite the lesser condition of the item

-- when we are willing to fully refund the buyer for a return

-- eBay in turn will fully relinquish its fees on the completed transaction.

[farmalljr]

You should have selected the 50% deduction...... Now you know why. 

If it's used and scuffed up, likely, it's not going to sell at all (you said it was cheap). So it would be a total loss to you. No one is likely going to buy a used, scuffed up battery, if the new ones are cheap. 

eBay only allows you to deduct 50%, and that's what I would have taken. 

[billk21093]

What bothered me more than the faulty return was eBay’s “suggestion”  (in writing, on the website) of a 5-10% deduction, setting me up for a further loss.   Seems pretty tricky at best.    Beware!

[techitall]

I just had the same issue today! I sold a new MacBook and it was returned opened so I only deducted $50, I ended up with -$135 earnings on that order!!! Seller deduction doesn’t make any sense if they keep the fees. 🤷🏻‍♂️

I didn’t know this either until I called eBay 

[dolcetreasures]

Absolutely ridiculous. 

[lakefor94]

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@billk21093 wrote:

Well, I just learned something today.

I was annoyed that my buyer took his purchase (a tool battery) out of a sealed package, scuffed it up, and then returned it saying it didn't fit.

When doing the return, I selected an 8% deduction, stating that it was not returned in the original condition, missing packaging.  Ebay's guidelines suggested a 5-10% deduction in that event.

After processing the return, I note that I don't get Ebay's 15% seller fee back.    Why do they suggest a deduction that ends up making the seller worse off than before!

Anyway, it wasn't a high value item, so live and learn.  I wish I had seen something here about it earlier.

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Yes, the refund deduction privilege is not designed for the chump change deductions.

I have only ever used it one time so far and that was on an $60 deduction. 

The best advantage the deduction privilege offers is as a deterrent to scammers. The pro scammers can recognize a seller account that can deduct from refunds.

The pro scammers avoid such seller accounts because they want the 100% refund right up front without being reported and having to dicker with eBay for the other 50%.

As a seller with higher ticket items, I would not want to be without refund deduction privilege.

[midwestmerch17]

@billk21093 

I know this is not related to your post, but I was curious what label you had to use for shipping Lithium-Ion batteries? I know it has to be surface transport only, But is there an additional hazard label you must use?

[kh-stanley1]

Hi everyone,

Due to the age of this thread, it has been closed to further replies. Please feel free to start a new thread HERE if you wish to continue to discuss this topic.

Thank you for understanding.