mam98031 • Volunteer Community Member • Buyer/Seller since 1999
Check this out. Take an old label going to a different city. Fax/copy it several times. Erase the destination address and put your own back in. Now when someone wants to return something, send them that label.
The tracking number is going to Duncan, OK, but the recipient is in Spring TX. The USPS will send it to Duncan, get rejected and keep bouncing back and forth. Someone will finally black out the tracking number, the item will finally get delivered in Spring, but no longer has a tracking number attached to it. Seller will claim it never arrived and deny refunding the buyer.
@macman4623 wrote:>>But in this case, the seller did not pay for the label through eBay (or at all), so would eBay assume that the buyer used their own label for the return?
You know when a buyer opens a return and you have two options
"Purchase a label from ebay"
"upload your own label"
They chose the 2nd one, and thats where that label came from.
The tracking number goes to an unknown address in Duncan, OK. The TO: address is in spring, TX. The mail system is automated so it has no idea where its going. I do have a physical receipt showing acceptance of the package.
And yes, however bad it looks, I printed it on a laser printer and they post office confirmed it scanned with more than 1 scanner.
It doesn't matter where the label came from. You are fixed on the wrong fact. The fact is the seller issued you a return label, THEY are responsible that the package gets delivered. The seller is responsible if the package is undeliverable or went somewhere else, NOT YOU.
This is really simple for you, don't try to over complicate it. YOU are not responsible if that shipment back to the seller gets lost, the seller is. So you just need to contact Ebay and let them know that this is what happened and get your refund.
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On each Ebay page there is a link to contact Customer Service at the top of the page and again at the bottom of the page.
I would suggest that you contact Ebay for Business on Facebook, Instagram or Twitter for the better trained CSRs.
Here are your options for contacting Ebay Customer Service. Please be aware that for social media CS, you send them a Private Message and briefly explain what your problem or issue is. Feel free to leave your Name, address, phone number and/or your email address in this message. It is private and secure and it may help to speed up the response for you.
https://twitter.com/askebay
https://www.facebook.com/ebay
https://www.instagram.com/ebayforsellers/
Your options will be on the left. If you use the link below you can only get to the Automated Assistant or Chat box type AGENT in the box and hit enter. You will then get more options. Not all options are available 24/7. It will depend on staffing available. So sometimes you can request a call back and sometimes you can't. Sometimes you have the Chat option available and other times it won't me. If it is important to you to use one of those options, just try back later.
If you use a cell phone or other mobile device, you may need to turn off your Spam filter so that Ebay can call you.
If you are a seller outside of the US or Canada, you will need to use the Chat Option.
https://www.ebay.com/help/eua?id=5275&mkevt=1&mkpid
https://www.ebay.com/help/home
