Regards,
penguins_dont_fly is a Volunteer Community Mentor
If you were on the Chat today there was some good discussion on Seller Hub but one of the big concerns is eBay's ability to quickly revise it to be a more effective tool. There was one comment made in response to a post, " ... The goal of Seller Hub is to centralize functionality in one place rather than have multiple tools with different functionalities in different places. It does not yet have all of the functionality we envision for this tool ... "
While I get that, the current format is spread out that all the functionality has to be searched for, scrolled to, clicked several times to get to. It also sounds like lots of the older Classic formats will eventually be history.
I've been using the Hub for a few weeks now and put a 2nd ID here in it myself. There is some good functionality that I like on the Relisting tool on the Hub compared the older Classic style. There are some good Shortcuts that I like. There is however simply too much wasted space on the Overview page in the various tiles and my concern is that the fix for that will not be forth coming any time soon and not before other older format functionality has been discontinued. And yes, I keep harping on this because it lies at the center of many complaints I have read about the Hub ... the Customization needs to be completed AND allow Sellers to size the tiles and create their own lists PLUS combine the Selling Tools list with the Shortcut list ... full customization will give sellers some ownship as to how they structure it to satisfy and support their business profile as a Seller.
I encourage folks to keep using the Comments link to point out things you like and don't like ...
Below is a pic I prepared from my Overview Page ... what I want to see is the black areas turned into the "functionality" mentioned above ... take a look, there's enough black space for another tile on the first row ...
@mr_lincoln wrote:
@stoneledge wrote:Purchase History is under My eBay on every page. I don't think it belongs within the Overview Page of the Seller Hub.
And for ALL, when we are discussing the Overview Page of the Seller Hub, we should say we are talking about the Overview Page of the Seller Hub and not equate the term "Seller Hub" with the "Overview Page." The Overview Page is just one feature of the suite of components of the Seller Hub. The terms are not equivalent.
LOL! They should have posted a pic with nomenclature on the various items ... the Tiles as I call them are the fixed size windows that we can show or hide in customizing the Overview Page (OP? that's going to be confusing here!). The Overview Page is the center of the "Hub" like a wheel ...
Where is the big circle for "Where I never go and don't care to see"
@tealt wrote:What struck me about SH discussions on yesterday’s Chat was the cheery statement by one of the blues that multiple How-To-Use-The-Seller-Hub videos would soon be released.
I don’t like the sound of that.
I have been selling on eBay a long time. I understand the selling process and how to manage it for my business. But now eBay is giving [forcing me into] a tool which will require that I watch videos to understand. Argh!
Well, @stoneledge has pegged things ... some of us other folks are also coming in with good recommendations. There will be a Webinar and it sounds like Videos. I already know how to use it, its not rocket science. What I want is the ability to put everything I need on one screen so when I go to SH I can see everything I need to see like the My eBay classic page. I have that page Bookmarked anyway, so its a simple click. But the comment from the Chat yesterday that most concerned me was the one about some of the older "fucntionality" (meaning My eBay pages, Classic view, etc) may or may not be tools that move forward with Seller Hub. So to Stone's point, those other pages ARE part of Seller Hub, however, their formats may be switched to the newer layout versions ... one popped up on mine yesterday and it was trying to get me to switch to a screen wasting layout ... I clicked out of it and got the message "Sorry to see you go" ... that's pretty juvenile and insulting to be honest. Anyway, I will be honest, some points on SH I am pretty passionate about. I DO like some of the featuers and functionality that it has. But whenever I use the Comments Link and get the Survey format FB I click the Unliely to recommend box with comment that until they make the sugggested changes I could not and would not recommend it to anyone. I do however state the things I like so it is NOT hate mail to them, just the honest truth. Give me the flexible customization that makes sense and I will recommend it ...
@stoneledge wrote:I like to use the Comments? links on the Orders and Listings pages.
Unfortunately, for the newer version of the Listings page that only one of my eBay accounts has access to, the Comments? link is now a Mailto: hotlink rather than a link to a URL with a comments page.
In EDGE, I can't get the mailto: link to work and i use that eBay account in Edge.
so ebay is missing out on a lot of good feedback. Comments should link to a page, not to an email mailto: link
I too use the Comments link regularly on SH ... on a certain page I get the email version but typically get the survey with no ability to attached or imbed a picture. But they have all the pics I prepared for space saving ...
After all the comments I have submitted by email AND survey (which asks for your email in case someone wants to contact you) I have YET to receive an email back ...
@goodluckselling wrote:
@penguins_dont_fly wrote:A bit defensive there goodluck?
As a Selling Manager Pro user, the seller hub is similar enough that it was not a big learning curve for me.
But I agree with Linc ... too much wasted space ... and it needs to be as customizable as SMP or more. Let each seller decide how much real estate the options need and what is important to that particular seller. SMP allowed this ... why not SH?
With the push for mobile optimization, I don't understand what sized screen/monitor the SH screens are aiming for? They ALL have horizontal scroll bars ... even on my 27" HD monitor 😞 😞
What I really dislike is that there is no way to get to Purchase History from the SH ... Sellers buy too (although I only buy office supplies on the store ID)
Plus ... Some of the sort and filter options that SMP has for active ended and sold are either missing or just don't work...Filter by SKU (Custom Label) doesn't work, for example.
And ... seriously ... we need to be able to get to deleted items. I have a bookmark to "My eBay All Selling" that is the ONLY way to find items that have been deleted ... if and when that page finally goes away, what then?
I am one of the early adaptors to seller hub. I went through dozens of changes as we refined and made it better. Not all changes benefited me, but all changes are workable.
So was I ... I've been using it from the beginning and have been sending "Comments" and "tell us what you thinks" from day one. Please don't assume ...
Custom Labels. If you do not know how to do something, ASK, do not put out info that is not true because you could not figure it out. It spreads like wildfire when it was false news from the beginning.
Here is how you filter custom labels
- Go to your active listing page within the seller hub
- check to make sure you have custom labels showing as a header on that page, if not then click on the customize tab (top right area next to the print tab) and select and save the changes so it shows, then you can sort A to Z or backwards, just like the other header options.
Please don't be condescending, it isn't like you ... I know HOW to do it, I did it in SMP ...
IT DOES NOT WORK ... I can SORT ... but not FILTER or SEARCH by Specific SKU. THere is no "custom Label EQUALS"
Custom Label / Contains / 16-12063 (Year-Month-Number of Original Purchase) brings up EVERYTHING beginning with 16 ... I bought a lot of stuff in 16.
A shelf collapsed a few weeks ago ... glassware ... ouch! I needed to quickly delist the broken ones. I had to sort manually and then search down the page for the SKU (everything has an Inventory Label) ... Instead of just being able to say THIS ONE, end. THIS ONE, end.
Pretty much all the pages have customizations and filters to get as exact info as is possible.
Purchase history is not seller feature. It is a buyers feature and it does not belong in the seller hub which is exclusively about selling. Buyers who do not sell should not have to go to a seller hub to find there purchase history. Not all buyers are sellers, in fact eBay has over 170 Million registered users and about 25 Million registered sellers.
Go the other way with this thinking ... Buyers don't need Seller Hub, but Sellers need to see purchases ...Include it in the customizaation of SH ... that's all I'm asking 😞
Deleted items. Please help me understand why sellers need access to deleted items? I am being serious. I am a full time sellers and can not ever recall the need to pull up something I deleted because it was not revelant any longer to my business? If you need this info then do not delete them. Leave them in unsold or save them off line. Delete on the internet means gone and usually no more access to the deleted items.
I rework regular Unsold listings and I end GTCs to redo all the time ... I use Sell Similar on the unsold listing and then DELETE the Unsolds. Occasionally I will have a brainfart and delete something by accident. It can then be retrieved from the Deleted.
If you have never done something by accident, you are not human ...
I am aslo a full time seller ... Really GoodLuck .. what the heck happened to you??? You were never this smug or condescending before.
Good Luck Selling!
@goodluckselling wrote:
@penguins_dont_fly wrote:
@goodluckselling wrote:
@penguins_dont_fly wrote:
<Snip all previous quotes>1 - No one was assuming anything about you as a seller. I do not have any idea what you sell or if you sell at all. I have no need to check sellers listings.
You did assume that I was another "I'm not using this feature" seller. You also assumed that since you are a full time seller, that YOU know better than me how the SH works.
I am a full-time seller and long time user of Selling Manager and Selling Manager Pro. I have been using the Seller Hub from the beginning.
I said nothing about my listings ... only the tool known as "Seller Hub".
2 - therer is a custom label option to include in the header for active listings. After you add it you will be able to sort by custom label
If I didn't know this already, why would I be asking about it. It is also available as a column option in Sold, Unsold and Ended.
but frankly that is probabl;y a much harder and longer task than just going to your active listings and search a few letters of the broken item and it will pull it up or you can also just go to the category for that box of broken items and find them quickly. Unless your custom label codes are all similar (maybe inventory location as your custom label) I do not see how sort custom labels is a good use of your time to find these broken items.
I have a shard of glass with a SKU label on it.....Please tell me what it is, exactly, so that I can find the title??? ... There are currently 250+ Items in my Main Store Category "Crystal and Glass"
3- Sellers have several ways to see there purchases. I still do not see any reason for sellers to see any info about buyers features in the seller hub. Even if you buy supplies on eBay it still is as easy as pointing to myebay (top right area) and then clicking on or better yet (right clicking) purchase history and then to find your way back to seller hub simply click the myebay tab (top right area). Leraning to use several tabs in the same browser makes operating on eBay very easy.
In SMP, on the Summary Page, there was a link to Purchases and to Account. All I want is the same functionality that I had in SMP.
4 - I have deleted listings by accident but the accurance is so very minor it does not matter. By your own words I can also assume occasionally having a brainfart means it does not happen very often to you either.
When it does happen, it is usually more than one listing ... I do not want to have to go pull 25-50 items and redo the entire listings from scratch including measurements, descriptions and pictures.
Almost every software package on earth has an "Undo" feature. In every OS, you can go into your "Recycle" or "Trash" bin and retrieve deleted things. eBay should be no different.
Good Luck Selling!
@siayan wrote: Where is the big circle for "Where I never go and don't care to see"
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There are limits to the screen size ...
