eBay

resistancebandsusa · ‎05-10-2020

Hi Ebay Community!

I recently opened up my Ebay account and I'm using Seller Hub to track my orders. I noticed every time I go on Seller hub I get the tutorial pop up "Welcome to eBay Seller Hub let us show you around so you can get started." makes me skip through all 5 steps then goes away. It has me do this every single time I open seller hub. Does anyone know how to permanently get rid of it? It's very inconvenient. (I screenshot the pop up and attached as reference.)

Thanks!

resistancebandsusa · ‎05-13-2020

Hey eburtonlab!

I saw your response and got excited. I really believed that would be the case and by trying in a different browser it would remove the problem but I ended up being disappointed as it did not work. I'm starting to think we'll just have to suck it up and deal with this glitch. Thanks anyway.

dhbookds · ‎05-13-2020

Did anyone try the popup block IN SAFARI?

eburtonlab · ‎05-13-2020

@resistancebandsusa

Sorry to hear that Firefox was no help in getting rid of that annoying pop-up.

Possibly you might be able to get around it by using links to individual seller hub pages:

Orders (https://www.ebay.com/sh/ord)

Active listings (https://www.ebay.com/sh/lst/active).

Marketing (https://www.ebay.com/sh/mkt)

Performance (https://www.ebay.com/sh/prf)

Payments (https://www.ebay.com/sh/acc)

Research (https://www.ebay.com/sh/research)

cfensch1968 · ‎05-14-2020

Same problem here using Chrome. Can't get rid of it. Annoying!!

augustsbusiness · ‎05-15-2020

I see that this is a new thread, and it's getting a ton of responses, so that must mean it's a new glitch. ebay, please fix this!

conduit33 · ‎05-20-2020

Add me to the list. Using Chrome on windows 10. I'm new to selling this week. Every time I click the overview tab I get this. It's really an awesome way to pass the time!/s

conduit33 · ‎05-21-2020

I get the same behavior in chrome on android. It never gets to the 5th pop-up. Any time I click on overview they pop up again.

roofboard · ‎05-21-2020

Bump

Same issue. Tried clearing cache wont go away.

llolop-ywqzit · ‎05-22-2020

Same issue! SUPER FREAKING ANNOYING! eBay, please fix this issue!

replacementpartsdirect · ‎05-22-2020

This is happening because the help tour is FAILING before it completes. If you open inspector in your browser (any browser, I tried them all), you see this on step 4:

The walkthrough encountered a fatal error at step number 4. Exiting the tour.

And notice how you never do see step "5 of 5". And because it never makes it to the last step, the tour is never marked complete. I don't think Ebay would implement the "completed" flag as a cookie, it's probably stored under our user accounts in their database.

Which means, we could probably set the flag as a direct API call. But because I can't get to step 5 on my account, I need someone's help. I need someone with an account that ISN'T affected by this bug, maybe a secondary account. If you follow these steps, it would give the rest of us the API call we could use to set our "tour completed" flag.

* Open Chrome (it has the developer tools needed to easily capture the API call)

* Log into an Ebay account that A) isn't affected by this bug, and B) hasn't enabled the Seller Hub yet

* Browse to http://www.ebay.com/sellerhub

* Click "Start using Seller Hub". The help tour should appear.

* Right click on anything in the browser and select "Inspect". Dev tools will open.

* Select the Network tab

* Select the tiny "XHR" button, in the top bar, to the right of the "Filter" input

* Click through steps 1, 2, 3, and 4 of the help tour, but NOT step 5 yet

* Select the "clear" button (Looks like a "no smoking" sign, to the right of the bright red dot in the top bar)

* Click through the final steps of the tour, until it is dismissed

* A handful of requests should appear as rows in the table in the Network tab

* Right click any of the requests, and select Copy > Copy all as fetch

* Paste what it copied back here

I don't think there's any identifying information in those calls, maybe a user ID or something, but that's public anyway. No guarantee, but we may be able to isolate the "disable help tour" POST request out of that copy, and then make the request directly from our own Chrome consoles. Thanks!

replacementpartsdirect · ‎05-22-2020

Ok, I got the API call, but it has a big hash in it that seems to only work for me. Not sure how to generate a call that will work for everyone. So here's a different workaround. It's ugly, but you can modify the client-side javascript to skip the tour step with the bug, which will allow the tour to complete.

Follow these steps to permanently disable the dumb seller hub help tour:

* Open Chrome, log into ebay

* Press F12 to open dev tools

* Select the Sources tab in dev tools

* Browse to https://www.ebay.com/sh/ovw

* In dev tools, the top bar will show a number of .js files. Select the one that begins with "index-" if it's not already.

* The file will display as a huge jumbled paragraph of code. Set a breakpoint on line 1, by clicking in the margin next to the "1" at the top

* Refresh the page. It will not fully load this time, because it stopped at the breakpoint.

* In the Sources tab, press Ctrl-F to open the search

* Search for "return this.index()===this.tourLength()-1"

* It should find one result. Backspace over that result, and replace it with "return true" instead

* Press Ctrl-S to save the file (or equivalent on macOS)

* Press the blue "play" button in the upper right to resume execution from your breakpoint.

* It will execute the modified code, which should skip the tour straight to the "Done" step. Click Done.

If everything went well, you should be able to refresh without seeing the tour again. Hope this helps, sorry it's so ugly!

iwhitman2055 · ‎05-22-2020

First, kudos to each post that recognized that the tour stops after step 4 of 5.
Next, @replacementpartsdirect, let me say that I'm glad you your using your powers for good and not evil.

Alas, I've followed the steps to modify the js and all went well except Press Ctrl-S to save.... Chrome shows a warning symbol next to the filename and the message that the file could not be saved to the file system. Thus, I could not get the modified code to execute.

iwhitman2055 · ‎05-22-2020

Got it!

@replacementpartsdirect took me 90% of the way there and inspired me to try out my javascript chops on this page.

I found I couldn't modify the code as suggested, but I could do this:

[Most of these steps are copied from rocky's post]

* Open Chrome, log into ebay

* Press F12 to open dev tools

* Select the Sources tab in dev tools

* Browse to https://www.ebay.com/sh/ovw

* In dev tools, the top bar will show a number of .js files. Select the one that begins with "index-" if it's not already.

Note: in Chrome, I used Ctrl-O to get a list of files to open and typed "index" to find the right one.

* The file will display as a huge jumbled paragraph of code. Set a breakpoint on line 1, by clicking in the margin next to the "1" at the top

* Refresh the page. It will not fully load this time, because it stopped at the breakpoint.

* In the Sources tab, press Ctrl-F to open the search

* Search for "return this._walkthrough.steps.length"

* It should find one result. Set another breakpoint here by clicking the left margin next to this line.

* Press the blue "play" button in the upper right to resume execution from your first breakpoint. It will hit your new breakpoint.

* In Console tab, type this javascript command:

this._walkthrough.steps.pop()

Don't miss the underscore. Hit Enter and it will display something, which isn't important. The important thing is that this._walkthrough.steps now has only 4 elements. Type this._walkthrough.steps.length in Console tab to confirm.

* Now remove your breakpoints (at least the 2nd one) and hit the arrow to continue execution. The walkthrough will continue with step 2/4, 3/4, and 4/4. Then it completes without getting to broken step 5.