I ran into a very complicated situation and hope someone here can help me out. I am not a native english speaker, but I will try the best I can to explain the whole thing here.
I am an Ebay seller. Someone placed an order to purchase a Canon EF 24-70mm f/2.8 L II USM Lens from me for $1315 in 04/25, so I printed the shipping label via PayPal and shipped it out as usual. The order was placed on 04/25. A month later, the buyer filed an "Unauthorized Transaction" dispute with his financial institution On 05/30. Then PayPal issued a chargeback to the buyer's bank since the package was not delivered to the buyer's address on PayPal. I checked the tracking number and it shows the destination address was changed somehow while the package was still in transit and delivered to a address in a different state. I wasn't aware of that until now and I don't know who did that and how the package was rerouted mid trip.
I tried to contact the buyer via eBay email and no reply. I also tried to contact the phone number on the buyer's eBay account and the person on the phone told me that he didn't know anything about the order. Then I showed some screenshots of the buyer's information and the order to him. He said those are his address and phone number, but it is not his eBay account, which means the buyer was using another person's information (address and phone at least) on eBay and PayPal to place the order. He and I both believe it is definitely a scam. He asked me to call eBay and have them call him.
I did call eBay and PayPal several times and told them the buyer was using faked address and phone number on his account. They just kicked the ball back and forth without doing anything. eBay said they can't do anything about it since PayPal has already issued a chargeback and they didn't even want to open a case and do any investigation. PayPal told me they can't cover it since the package was not delivered to the buyer's verified address on PayPal. The most ridiculous thing is that the so-call verified address is faked and actually belong to a different person. I told them that, they just said they would dispute with the buyer's bank on behalf of me and it would take 75 days. I don't think I would get anything back after 75 days.
This is all I have known so far. I don't know if it was the buyer who placed the order and did all those things himself or someone used his eBay account to do that. But I am the only victim of the scam since the buyer has gotten his money back if his eBay account was compromised. eBay and PayPal simply don't want to do anything or take any responsibilities. I have been an ebay user for almost 10 years. I bought and sold more than a hundred thousand dollar products on eBay, and they just don't do anything to help me when things go wrong.
I am so disappointed and frustrated. What should I do to protect my own rights and interests? I would so appreciate if anyone can help me. Thanks so much in advance.
