Despite that others seem to be focusing on what they consider as poor FB being your problem, you'll have to take that with a grain of salt because typically those wanting to blame the sellers' problem on FB is based on a cursory glance. The fact is that any knowledgeable seller here knows that 50% or less of buyers ever leave FB in the first place. Given that and based on the FB shown for you, your numbers suggest a much higher percentage of satisfied buyers than is typically seen for those competitive Chinese sellers.
In fact, over the last 12 months, your FB has improved percentage wise among those buyers actually leaving FB and as you say, you're currently at 99.5%.
As for those buyers leaving negatives, which it appears some replies only took those into account. Again, a cursory glance is hardly having done due diligence on one's part to criticize another seller.
Examples:
Seller Negative: "Really small 😞 and is not a one size fits all. Thin material
The listing clearly states S,M,L One size fits all ... Spandex ... Fits 90-175 lbs/5'2"-6'. Of course this couldn't possibly have been a 5'5" 215# woman that would buy something on eBay regardless of what a sellers' description clearly states. Yeah, okay.
Seller Negative: "COULDN'T SEE THAT THEY SAID ALL GRAY!!!"
While personally I think you could redo that listing to be slightly less confusing, the listing clearly requires that buyers select size, number or pairs of sock and the color desired. This buyer clearly admits that they made a mistake but they & eBay feel you deserve the negative for the buyers' lack of personal accountability. In the last 30 days alone of the 11 buyers who purchased & left FB for that particular item, 10 of them left clear positives. But of course that doesn't mean anything, right? Yeah, okay.
I could go on but you get the idea and the large majority of those buyers left negative FB without ever contacting you as the seller about an issue. Of course that never happens on eBay, right? Yeah, okay. If they had they might have found what other buyers who had problems found which is that you were providing after the sale support.
Seller Positive: "I had a slight problem but seller worked with me. A+++"
Seller Positive: "Should have read more carefully. Seller did effectively address my issue, though"
A little more than a cursory glance clearly shows that your buyers are 99.5% happy with having chosen to do business with you. This is eBay and to only have .5% of your buyers leaving less than positive FB, especially in your niche of products and with your relaively high volume of sales, is commendable in my opinion. And your DSR scoring ...
| Item as described | 6210 | ||
| Communication | 6482 | ||
| Shipping time | 6671 | ||
| Shipping and handling charges | 6550 |
As for addressing the purpose of your post in the first place, slow diminished sales. I think you already have the answer to that when you say "I believe Chinese sellers are killing us,plus the high-volume wholesalers". Given your niche of products I completely agree with that and honestly, as far as eBay sales are concerned. I doubt seriously that you'll be able to turn that tide short of revamping what you sell. I know that's not what any seller wants to hear but I believe it's true. In your niche eBay has enabled this in large part along with USPS.
The fact is eCommerce competition is fighting for each ones own survival today. If you're not at the top of the food chain in procurement cost, have low cost of operations like the Chinese sellers and all the perks given to them by eBay & USPS alone, then you're likely not going to be competitive at the retail level. At least not on this venue. eBay itself is scrambling everyday to find it's own niche again and my personal opinion of that is, too little too late for them to ever again be "all that".
Brad - hats off for being IMO the most committed responder on this forum. I concur 200% with what you said. The seller's feedback would never prevent me from purchasing them.
Keep up your excellent analysis and posts.
@brad62853 wrote:
Despite that others seem to be focusing on what they consider as poor FB being your problem, you'll have to take that with a grain of salt because typically those wanting to blame the sellers' problem on FB is based on a cursory glance. The fact is that any knowledgeable seller here knows that 50% or less of buyers ever leave FB in the first place. Given that and based on the FB shown for you, your numbers suggest a much higher percentage of satisfied buyers than is typically seen for those competitive Chinese sellers.
In fact, over the last 12 months, your FB has improved percentage wise among those buyers actually leaving FB and as you say, you're currently at 99.5%.
As for those buyers leaving negatives, which it appears some replies only took those into account. Again, a cursory glance is hardly having done due diligence on one's part to criticize another seller.
Examples:
Seller Negative: "Really small 😞 and is not a one size fits all. Thin material
The listing clearly states S,M,L One size fits all ... Spandex ... Fits 90-175 lbs/5'2"-6'. Of course this couldn't possibly have been a 5'5" 215# woman that would buy something on eBay regardless of what a sellers' description clearly states. Yeah, okay.
Seller Negative: "COULDN'T SEE THAT THEY SAID ALL GRAY!!!"
While personally I think you could redo that listing to be slightly less confusing, the listing clearly requires that buyers select size, number or pairs of sock and the color desired. This buyer clearly admits that they made a mistake but they & eBay feel you deserve the negative for the buyers' lack of personal accountability. In the last 30 days alone of the 11 buyers who purchased & left FB for that particular item, 10 of them left clear positives. But of course that doesn't mean anything, right? Yeah, okay.
I could go on but you get the idea and the large majority of those buyers left negative FB without ever contacting you as the seller about an issue. Of course that never happens on eBay, right? Yeah, okay. If they had they might have found what other buyers who had problems found which is that you were providing after the sale support.
Seller Positive: "I had a slight problem but seller worked with me. A+++"
Seller Positive: "Should have read more carefully. Seller did effectively address my issue, though"
A little more than a cursory glance clearly shows that your buyers are 99.5% happy with having chosen to do business with you. This is eBay and to only have .5% of your buyers leaving less than positive FB, especially in your niche of products and with your relaively high volume of sales, is commendable in my opinion. And your DSR scoring ...
Item as described 4.9/5.0
6210 Communication 5.0/5.0
6482 Shipping time 6671 Shipping and handling charges 6550
As for addressing the purpose of your post in the first place, slow diminished sales. I think you already have the answer to that when you say "I believe Chinese sellers are killing us,plus the high-volume wholesalers". Given your niche of products I completely agree with that and honestly, as far as eBay sales are concerned. I doubt seriously that you'll be able to turn that tide short of revamping what you sell. I know that's not what any seller wants to hear but I believe it's true. In your niche eBay has enabled this in large part along with USPS.
The fact is eCommerce competition is fighting for each ones own survival today. If you're not at the top of the food chain in procurement cost, have low cost of operations like the Chinese sellers and all the perks given to them by eBay & USPS alone, then you're likely not going to be competitive at the retail level. At least not on this venue. eBay itself is scrambling everyday to find it's own niche again and my personal opinion of that is, too little too late for them to ever again be "all that".
